Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- SKU:
- 10735827
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Trash Product in a Pretty Shell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a younger tech-savvy guy, I thought this high-end ice maker would be a great addition. Instead, I got a glorified paperweight with LEDs. Let’s start with the Wi-Fi setup it’s absolutely useless. I tried every trick in the book: resetting the machine, switching Wi-Fi bands, updating firmware, uninstalling/reinstalling the SmartHQ app. Still nothing. GE’s app is buggy garbage, and support just sends you generic copy paste replies. The design is flawed too. The lid is finicky, the sensors act up constantly, and the side tank is awkward to fill and doesn’t sit right. The noise level is higher than expected, and don’t even think about using it in a quiet kitchen or small apartmentit hums and clicks like it’s fighting demons inside. Reliability? Within the first week it started having random shutdowns. No error messages, no warningjust shuts off. Then the machine began acting like it’s full when it’s clearly not. Restarting it became a daily ritual. Not what I signed up for with a $600+ appliance. Bottom line: Don’t let the sleek look fool you. GE slapped a nice finish on a product that barely functions. The “smart” features are broken, the machine is temperamental, and for this price, I expected excellencenot endless headaches. I’m returning this overpriced boat anchor and advising everyone to look elsewhere. GE really fumbled hard with this one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Given the issues you had with your Opal ice maker, we'd very much like to review your situation. If you still have the product, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, and a copy of your review. -Vikki@GEAppliances
Great Ice Maker!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice maker. The ice is like fountain soda ice.
I would recommend this to a friendWorth the buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Quite machine. Makes delicious chewy ice.
I would recommend this to a friendBest Icemaker ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG! The best thing since sliced bread. I absolute love mine. It is more important to me than my oven, refrigerator, washer or dryer!
I would recommend this to a friendGreat machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes plenty of ice, more than we use daily.family loves the small ice pellets
I would recommend this to a friendIce maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have really enjoy the ice. We used every day. I recommend it if you can afford it.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- thank you for your feedback! We appreciate you being a valued GEA customer and are happy that you are impressed with your new Opal icemaker. We hope you continue to enjoy it and the famous nugget ice for many years. If there is anything we can help with in the future, please let us know. Sincerely- Dianna@GEA
Ice Perfection!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our Opal ice machine--we've long been fans of nugget ice and the machine will pay for itself with saved money from trips to Sonic to buy ice~
No, I would not recommend this to a friendGood size
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size doesn’t take up a lot of space but is a little on the heavy side
I would recommend this to a friendMr Ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes great Chick fil A /Sonic ice very quick. Great purchase.
I would recommend this to a friendGE Ice Maker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really good machine for the amount of ice it can produce.
I would recommend this to a friendThis thing is amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is amazing, having ice always on demand is perfection.
I would recommend this to a friendNice Ice maker
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In love with this ice maker. A great alternate to the crushed iced from fridge.
I would recommend this to a friendNugget ice maker
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine makes the best “sonic” nugget ice ever!
I would recommend this to a friendBest ice
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever! My whole family is obsessed with this ice.
I would recommend this to a friendWe love this ice machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our first ice machine and it has worked so well.
I would recommend this to a friendLove My Opal2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much improved over the 1st Opal. Fast , ice in 20 minutes from start up.
I would recommend this to a friendMeh
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give it 5 stars for looks. Functionality is a 3-4, takes really long to start producing ice and uses tons of water very quickly. Its not really loud, but it isn't quiet either. Easy to put together and clean. Luckily I have tons of counter space cuz this thing would overpower a small space. Nothing about really screams worth the money - time will tell.
No, I would not recommend this to a friendGreat standalone option for ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker. A little noisy at times, but makes ice quickly. And who doesn’t love nugget ice??
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - we couldn’t agree more that nugget ice is amazing and it’s great to hear that you’re enjoying this Opal Ice Maker as much as we do! We also appreciate your feedback on the noise and will be sure to forward that to our design and engineering teams. Thanks for taking the time to write a review and please reach out anytime if we can be of any assistance. Have a lovely day! Lauren@GEA
Tiny ice lover
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ice maker! We use this thing everyday and love it more and more.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - thanks for taking the time to write a review. We’re thrilled to hear that you’re enjoying your Opal Ice Maker so much and that it’s become a daily favorite in your home. We’re here to ensure you continue having a fantastic ice-making experience, so feel free to reach out anytime if there is anything we can assist with. Thanks for choosing GE Appliances and have a wonderful day! Lauren@GEAppliances
Best Ice!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine really performs. Love the ice it dispenses. This is my second purchase. My son loved ours so much we got him one.
I would recommend this to a friend