Customer Ratings & Reviews

We had problems with the water dispenser after the 2nd week

Love it. No issues so far. Have had it for about a month now.

I’ve been wanting one of these for quite some time and now even more so that we spend so much time at home because such is life in 2020. You really can’t beat that “Sonic” ice for soda, tea, mixed drinks, really anything. Couldn’t ask for more as far as the actual ice goes. It supplies soft chewable ice for our family of four. We use it all day long and it makes plenty for us. I need to refill the side tank reservoir about once a day. As far as I know, it only supports the side tank, you are not able to connect it directly to a water line, but the tank is easy enough to fill. The machine itself is bulky and quite heavy. It is no more “portable” than a countertop microwave. Yes, you could move it from room-to-room but it’s not something you are going to want to do often, if at all. If you place it in your kitchen it will take up a significant amount of counter space and we only have about 2 inches of clearance from the bottom of our cabinets. The biggest downside is the amount of noise you will have to live with to enjoy this wonderful ice. I measured it at 55 dB with my Apple watch from about 5 feet away which is pretty much the center of our kitchen. Once the ice bin is full it’ll remain quiet but as soon as you open it and scoop some ice out you’re stuck listening to it for at least an hour as it makes more. In addition, about every other day it’ll emit a loud squeaking noise that can be heard throughout the house. I have yet to figure out why it does that. When you go to download the app to use the wi-fi feature make sure you download the Smart GE app and not the Opal app, the latter of which only works over Bluetooth. The app does require you to create a new account (ugh). Once connected, you can view the status of the ice maker and turn It on/off but that’s really about it. Useful if you forget to turn it off when you go on vacation or if you get annoyed of the noise while trying to sleep--yes, we can hear it from our bedroom. Pros: Makes nugget ice! Do I need to say more? Cons: Big and Heavy Incredibly Noisy Overall, the ice it makes is top-notch, and I am enjoying my summer drinks a whole lot. Quite honestly, it’s one of those things that now that I’m in-the-know I don’t think I could live without. I just wish I could have the ice without the noise.

Love everything about this ice maker!!! Set up was a breeze. No cons about this product!!

Love it! My husband said it’s the best purchase we have ever made!

The best ice maker EVER! Highly recommend this ice machine.

Wish I purchased sooner!! Perfect pellet or @sonic style” ice!

I love the ice but after daily use for about 8 months it starts leaking water. This is the second one ive bought

The good ice still needs a larger water tank. Like the light on the ice

I LOVE this machine!!! I'm just sorry that I waited so long to buy it.

Looks great, not too loud, and makes everyone happy

I found this ice maker on BB website and knew I had to have it. Took 2 days to arrive after placing my order. Followed directions for set and had ice in no time. Fast forward almost 6 months and the ice maker is stuck in “defrosting” mode. Called customer service and was sent troubleshooting instructions. We had already did these steps but gave it a try, needless to say, it didn’t work. Next was to send in my receipt and serial #. I’m hoping for some kind of resolution as this was an expensive slpurge that was great until it quit working.

This product is amazing!! I can not say enough about it!

Holy this is a great product. My girls love the ice

The GE Profile Opal 2.0 Ice Maker is a great addition to any kitchen, bar or deck/pool area. We do have an ice maker on our fridge, but this unit is used in our bar area so we don't have to run to the fridge or use an ice bucket that can get messy. And it will keep making ice for as long as desired! Unboxing is easy as the top of the box slides up and over the ice maker and side tank. Once set up on the counter, GE recommends running the "cleaning" cycle 4-5 times. This process consists of filling the unit with 5 cups of water and pressing the "Clean" button for 3 seconds. The unit will run for approx. 5 minutes and shut off when complete. At that point, the water needs to be drained with the hoses on the back of the unit, and the process is then repeated. After cleaning, it's very quick to be up and making ice. Water is added to the onboard tank along with the optional side tank that holds an additional 96 ounces of water. Once filled, re-install the ice tray and hit the power button...voila! Ice begins to fall into the ice bin within 10 - 15 minutes. I noticed a bit of water drained out of the unit before ice was produced, but it was caught in the bin and recycled into the unit. We went out for a couple of hours and by the time we got back the ice bin was almost completely filled with perfect nugget ice...so cool!! We made a couple of cocktails and used the new ice which tasted great and is easy to chew if desired. Ice will continue to be produced until the bin is full or the unit is shut off. If the appliance is shut off, the ice will eventually melt and recycle back into the system. The same is true for ice in the bin while the appliance is running...if it melts, the water is collected and recycled for further ice production. Pros: - Stainless steel highlights match perfectly with other kitchen/bar appliances. - Super easy to set up and start making ice, and can be managed with the GE Smart HQ app. - Makes ice quickly and constantly until appliance is shut off or it runs out of water. - Additional water tank setup is great for making more ice when needed. - Smart HQ app is great for managing the appliance or scheduling ice production. - Overall design and look is very modern and the light is a great bonus. - Who doesn't love nugget ice! Cons: - Appliance is a bit on the loud side when running/making ice. We don't hear it as much since it's in the basement bar area. - A hanger for the ice scoop would be nice, but not a huge deal. - This is NOT a portable unit, it weighs 50 pounds, and is not something that is easily moved around. Overall the GE Profile Opal Ice Maker has lived up to all of its expectations, ice is produced quickly and constantly and the unit looks great. I took a star away for the noise level and the "portability" factor, otherwise I would recommend this unit!

We had to return and replace the first one we purchased because it had a high pitched squeak as soon as it started making ice, starting the day we bought it. Here we are with the replacement one, less than 7 months later, it’s stopped making ice all together.

This ice maker was great for the first year. Then it started making a terrible screeching sound and leaking water. We opened it up to clean it and it is covered in rust, corrosion and some sort of gray powdery substance in the white reservoir that feeds into the auger. This is a terrible design and we are sick to think the quality of ice our family has been exposed to. It is a miracle this didn’t catch on fire.

I ordered the Opal 2 online as an open item in “satisfactory” condition. It was a considerable lower price compared to new and unopened. The item, however, was anything but satisfactory. The item in the box was a very old and worn Opal 1, not even an Opal 2. A completely different item than advertised. It was in very used condition with dirty fingerprints, two major dents, water in the reservoir and the product didn’t even work. Shame on Best Buy for even allowing this item to somehow be allowed for purchase.

Greatest ice machine. I have always love the nugget ice now everyone can have it in there home.

Love this ice maker!! This is the best nugget ice!! And it’s simple to use!!