Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- SKU:
- 10735827
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Nugget Icemaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome crunchy ice! Works fairly quickly to add more ice for get togethers. I’m not sure if it’s quite as soft and crunchy as Sonic, but it’s still very good. Pricey, but I’m happy with it.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
Thank you so so much for reviewing this amazing ice maker! We're so pleased to hear how much you love the crunchy ice. This product is one all ice lovers should have. Thanks for choosing GE Appliances. Take care! Mike@GEA
Exactly as expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a smaller unit with bullet ice for around $130. That machine lasted less than 6 months. This machine is perfection and makes perfect chewy ice each and every time. Highly recommend!
I would recommend this to a friendBrand response from GE Answers
Posted .Hi,
Thank you for taking the time to write about your ice maker. We're quite pleased to hear that it is meeting all of your expectations! This is definitely a favorite among customers. Thanks for your recommendation and for being part of the GEA family. Wishing you well! Mike@GEA
Disappointing product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great when it worked. Had it for about 15 months and it stopped working. Performed regular cleanings as directed. Tried recommended cleaning, maintenance videos and still does not work. Very disappointed in product. Be ready to spend $650 every 12-18 months if you want to have a working product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We can understand your disappointment when your icemaker stops working. We would like to help! If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. If you continue to have issues, please reach out to our Opal team at 1-866-907-6718, M-F 8:00-8:00 EST.
The best ice maker!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing and so worth the price! We use it everyday!
I would recommend this to a friendBest product for the money...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing product! It is very easy to set up and use! We are very pleased.
I would recommend this to a friendIce ice baby!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ice ever! Great just like chewy ice and fits nicely on my counter top!
I would recommend this to a friendIce for days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this thing. Got it for my wife and we use it all the time
I would recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working. Have always cleaned it and followed the use and care instructions. Says “making ice” but doesn’t make ice anymore.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to provide feedback about your experience. We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review. -Vikki@GEAppliances
Love my kids!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gift my children have ever given me! Now I need one at my moms house also.
I would recommend this to a friendIce maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Must have if your an ice chewer like myself very easy setup to
I would recommend this to a friendBuyer Beware
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the ice maker in April of 2022. About 3 months later, it started making a sound like a propeller airplane. We descaled it and tried again to no avail. I entered a support ticket in August and I’ve been waiting for a response from the support team for over a month at this point. I paid $629 for 3 months supply of ice with no sign of it fixed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for connecting with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience this issue with your ice maker has caused. This is certainly not the experience we wish for our consumers to have; therefore, we highly recommend calling 1-866-907-6718, M-F 8am-8pm EST for additional support. We hope this information helps, and we thank you for your patience. All the best – Matthew@GEA
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s exactly what I wanted. I love crunch ice and now I have it all the time.
I would recommend this to a friendStay away from this model!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an awesome ice machine when it works! I would NOT recommend this machine at all it is poorly made and does not warrant the cost. I had to exchange it twice and bought the extended warranty on the 3rd unit. First time it blew up after 2 days and the 2nd unit leaked everywhere! Now 9 months later I'm having issues with the water not feeding to the basin properly and it endlessly churning trying to make ice.
No, I would not recommend this to a friendGE ice
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has worked great for the first 8 months, it is starting to have some issues
I would recommend this to a friendBrand response from GE Answers
Posted .We love to hear that your ice maker has worked well for the past 8 months! If it is having issues, we do recommend the troubleshooting tips on page 14 of the Use and Care manual found on the product page. If these tips do not help, please contact Opal at 1-866-907-6718. They will best be able to assist you in taking advantage of your one-year warranty.
Amazing Ice Machine
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife LOVES this ice machine. The app control is a nice feature
I would recommend this to a friendIce maker purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything went well during the sale and the ice maker is working great.
I would recommend this to a friendWorks great for a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time that I’ve had this problem in the past 2 years it goes into defrosting mode and never comes out of it don’t know what the issue is but it seems to work fine for a year and then the problems start
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you bringing this to our attention. We would suggest reaching out to our Opal Ice Maker Support Team by calling 1-866-907-6718 (M-F, 8am-8pm EST.) for further assistance, as they are best equipped to assist you with this.
Dream come true!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine! I don’t think I could go without one now.
I would recommend this to a friendSonic Ice Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice machine has been a big hit in our house!!!
I would recommend this to a friendIce maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It keeps the ice nicely cold whenever you need it.
I would recommend this to a friend