Customer Ratings & Reviews

Ice maker works as advertised. It looks good and so far makes enough ice.

This thing is the best! Though you better follow directions or suffer the consequences. Distilled water only, no minerals, clean the machine ever week or two as directed. So far this machine is super quiet. The only noise I ever hear from it is the ice falling into the tray. The ice quality is perfect. Other machines try to mimic the ice from sonic for cheaper and fail...this is exactly like sonic/hospital ice. Perfect texture and crunchiness. Now I get it, its expensive, but I honestly cant imagine not having it now.. like how did we live this long without our own personal sonic ice machine?! If you can splurge for it, buy it. You wont regret it. Id also say go ahead and get the extended warranty from bestbuy.. worth it on something this expensive.

Easy to set up, love the ice. Small enough to fit under cabinets, yet makes plenty of ice.

We had the previous version of this. LOVE the ice when it works! After about a year, it stopped making ice, and only made loud noise. We bought the newer version, and this time we purchased the Best Buy warranty, which stated that it was "hassle free, in-home service". Well, fast forward about 7 months, and the ice maker is making ear-piercing noise, and dumping water all over our kitchen. I was so grateful that I purchased the extended warranty. But then, I logged in and found that I needed to make an appointment and take this thing apart and haul it to Best Buy? So much for a hassle-free in-home service! So I drive 30 minutes to the closest Best Buy and drop this thing off, then what? Wait until it gets shipped off for a repair? I thought they were sending a tech out and it would be swapped for a new one. What a scam. I think I paid an extra $100 or so for total coverage, and looks like I'm the one doing the leg work, and will likely get stuck with a patched unit, or a used replacement. I only bought this model because I thought I could just swap it out. Knowing that these units are notorious for breaking down, I would have just passed. What a waste of money.

Great product, easy to set & use, fits perfectly on kitchen counter, & makes good solid ice very quickly

I bought this for mother's day a few years ago and we keep it at our bar station. we love it, however it is a little noisy sometimes when it's making ice and need to regularly maintain. but if you like nugget ice for your drinks, it's worth it.

We love the ice but I find it very difficult to clean. It does make ice quickly. We do enjoy the quality of the ice. I use bottled water to prevent using any hard water that will damage the machine. I still find I need to constantly clean it. Having said this, I would still buy it again.

Love this ice machine! The ice nuggets are perfect and the production is super fast! I hesitated for a while because of the price, but its so worth it! At initial start up it can be a little noisy, but hey, it’s making ice, I expect some noise. No leaks and it makes a ton of ice in one go! Happy customer here !

I love this machine. Quick to make. Easy to use and install. It always makes more than enough so i bag it up and when we have luncheons at work i bring a few gallon bags into work and everyone goes crazy for it because it is "chewy ice". Honestly i can say this is one of the best buys i have done recently.

Love this ice maker! Its pricey but well worth it, easy to hook up right out the box. It did operate slow the first day which had me worried that it was defective but I guess it just needed to break in because by the second day it was making ice in no time! Super easy to operate and hook up to the app so you can turn on/off on a schedule or if your away and want to control it, just make sure you fill up the tank so it has enough water to make ice.

This ice machine makes the best ice. It is softer than Sonic ice, which in my book makes it better. For the most part, the machine is pretty quiet. At times it can be loud, but it isn't very often. I did have to contact customer services after we had been using the ice maker for over a month about it defrosting too often. It took them a couple days to respond to my email, but they resolved the issue quickly. Worth the investment!

The GE Profile Opal nugget ice machine is amazing, love the side water. Very easy to set up and clean.

I obsessively looked for ice makers, watched so many comparison videos and ultimately decided on the GE Opal 2. We were buying bags of ice from Sonic which was hit or miss and inconvenient. House with 6 people who love nugget ice and this definitely produces. Easy to use, easy set up and easy cleanup.

It makes crunchy ice. No idea why but it makes the cokes taste better and more fizzy. Item is flawless so far. To the reviews that say its noisy, yea its just like a fridge. It makes sounds and goes through cycles but thats normal.

Best purchase to date!!! If you love Sonic ice this machine is for you!! It’s not cheap but my my whole family enjoys this and it makes your drinks amazing!!! Easy to clean, and just makes me happy!

On the pricier side with respect to ice machines; however, the value it brings is worth it. We were buying bags of ice for awhile. The money and time spent driving to the store, checking out, and storing bags of ice have been reinvested into this machine and has already paid itself off. Upon reading the manual, setup was straight-forward even though it takes a bit of time starting it up for the first time — cleaning it after unpacking it. Once complete, ice was being made in about 20 minutes. We keep this side water tank filled with filtered water to produce clean ice nuggets. The side tank empties moderately fast once it gets going; therefore, we keep an eye on it when we're in the kitchen to see if it needs refilling. It sits next to our sink to easily clean/drain when required rather than having to move the unit — it's fairly heavy and awkward to move. Double check space requirements. Ours sits a half inch below our cabinets and extends the entire depth of the counter which includes the plastic tray for the scooper. We're trying to figure out how to keep the scooper clean since it sits out in the open on the front tray — everyday kitchen dust and grime.

This is well worth it if you like the chewable ice that holds the flavor. Sonde works flawlessly. Pretty quiet and can control from your phone. Your guests will be impressed with your ice. Makes ice pretty fast will have plenty to go around. Has auto shut off when full and turns itself back on for more ice if you scoop some out. Took me a month to decide to purchase and glad I did. Should of purchased sooner.

works like a charm... great ice great value! I Would purchase again for sure...

Makes awesome Ice, but turns off automatically instead of continually making ice when it gets low via a sensor, so you have to remember to always turn it on. I believe at this price point it should have an always on feature that makes ice when the level drops below a certain point.

Had for 2 years just out of warranty, Compressor housing broke. Needs a longer warranty. Recommend an in-line filter for the water lines.