Customer Ratings & Reviews

I have wanted this ice maker for awhile and I believe it was worth the wait, it works great. And the side tank is great and I love the pellet size ice.

I have seen many negative reviews between multiple websites, however, I have had no issues with my machine. I ONLY use purified water in it, and only clean it every 5-6 weeks. It has been running like a charm since November 2020. I think the key is to NOT use tap water. By using purified water, which we have at home in the 5-gallon bottles, it keeps the machine cleaner. It would be nice if the app allowed you more control over the device, like make ice for the next hour(You have to set a schedule to make that happen). Otherwise, no issues. I do go through a lot of purified water when I clean it, but it is worth it since I use this machine several times a day. The ice is the best!

Awesome Ice! A little louder than expected, but based on all the reviews kinda expected it. Limitless supply of awesome ice! Blue tooth controlled and programable.

Got this for our mom for her birthday she was so excited to get a chick fil a/ good ice maker! Super easy to clean and assemble. Love that it reuses the melted ice to make new ice! Everyone in the family is benefiting from this gift! Would definitely recommend buying!

Love my bougie ice maker. I feel so fancy every time I make a drink with the ice nuggets.

Love it. Constant ice. Great for mix drinks. Towards the end of the week, the reservoir tank wasn’t feeding the unit. Not sure what happened but I took it out and put it back in and water was feeding the ice maker. None issue at this point.

Great unit! Works better than the one I had, easy to clean and makes great little ice bites! I had reservations due to cost; however, after using it multiple times, I can justify the cost with no reservations. Should have had this one 1st!

We wanted opal ice badly enough that we purchased a $650 ice machine. When you spend this kind of money you would expect this device to work well. It makes great ice and we love it. The biggest downside to this machine is the noise. It was tolerable when we first started using it. I purchased this Ice Maker on July 15, 2021, and today it is October 8, 2021. This ice maker is 2-3 times louder than the day we took it out of the box. It is now randomly making very very loud squealing sounds that can only be stopped by unplugging the unit. It sounds like the whole thing is coming apart. We have contacted customer service and they are working through a warranty process with us now. In the instruction manual, it tells you to use water with a hardness of 12.0 grains or less. When the warranty team talked to us they stated that you need to use distilled water in this machine. So, if you are fine purchasing distilled water to fill up the tank every time then I say knock yourself out with this ice maker because the ice is awesome. Just be warned it goes through a tremendous amount of water. If you don't want to store distilled water to make ice and you have hard water then I would completely avoid this purchase. Just my two cents.

I love this ice maker, it makes up to 3 lbs of little nugget ice cubs. It works great. Easy to use. Perfect for summer or all year long.

Love this. My dream come true! Makes ice quickly and efficiently. Cleaning is kinda a pain, but at only once a month it’s doable.

We love this ice maker, fast and great crunchy ice. I have had it about a year. I clean it every month. The ice does melt faster than a large cube.

This little ice maker is awesome. It makes the perfect size ice nuggets, fits right on top of the counter and is so easy to use. It made ice super fast as soon as it was cleaned and set up to go. It is quiet and easy to refill the water. highly recommend!

I don’t entirely understand why this type of ice machine costs so much, but generally speaking it is life changing to own. I have not attached the extra piece that stores more water as the main reservoir holds a lot of water. I think if I did it again I would save the money and not bother. Also, be sure to measure before you purchase!

For those who like pellet ice, you will love this thing. With five living in my house, I don't think this thing ever stops running, we love our ice. So why four stars? After 8 months of use it started leaking. I filed a warrantee claim with the manufacturer and they drug out the process for a couple weeks asking for weird stuff, like a picture of water on my counter proving it was leaking. After they finally approved the warrantee replacement they notified me everything is delayed and it would be a couple of months before they could send me a replacement. So, great product but subpar service.

Love this! Worked for almost 2 years. Started screaming at us. Just replased under warranty. Definitely get warranty.

Extremely easy to use and works flawlessly upgraded from the 1.0 so I could have a bigger ice capacity and faster ice creation!

A great ice machine. The family loves it already, it took a bit to get it working, the app is terrible, don’t use it. Don’t bother to mess with the scheduler and just let it do it’s thing…. It took a few startup cycles to get it running, and it was a little slow for the first few hours, but once it was up and running it makes a very surprising amount of ice in a short amount of time. My only “real” complaint is the ice drawer has to be seated just right, you have to pick up on the tray when you push it in and make sure it clicks in place or else the machine will shut down because it thinks the drawer was left open.

Perfect for you if you are addicted to Sonic ice. Easy to set up and use. The price was good also because others on the market are very expensive. In an hour, the bucket is pretty much full, so I think it's pretty fast for the size also. Great buy at Best Buy.

Purchased in August and use this everyday. So far it works great with no issues. I absolutely love the nugget shaped ice. It does make noise during ice making, but not for long periods of time. Highly recommend this icemaker

This is the best ice machine out there. If you like soft nugget ice this is the machine to get. Yes, it’s pricey but it’s worth it if ice is important to you