Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- SKU:
- 6408648
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Opal 2.0 ice maker, particularly the excellent ice quality and ease of use. The side tank and its convenient size for countertop placement are also well-received. However, some customers have concerns regarding the noise level and long-term reliability, while others feel the cleaning process is a bit lengthy.
This summary was generated by AI based on customer reviews.
Great ice machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this ice machine, the app needs a little work but overall very happy. It'll require a decent amount of maintenance as do all ice machines. Keep it clean and it'll keep your drinks cold for a long time.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you so much for taking the time to contact us with your feedback. We are so happy to hear that you are enjoying your purchase and we thank you for being a GE Appliances customer. As for the app, we appreciate you bringing that to our attention because we do use our customers feedback to help us improve in the future. We hope your icemaker continues to work out great for you. If you need anything else in the future, please let us know. Take care! Dianna@GEA
Ice marker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one I buy was bad I changed it and now it is working wait for it to continue like this even if for security I buy the 4 years warranty
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We appreciate you taking the time to write about your ice maker. This is great feedback that we'll gladly share with our product team for review. Thanks for trusting GE to meet your needs. Best wishes. - Don@GEA
Great while it lasted
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this in April of 2021 and it’s Dec of 2021. It’s already died. Pump and compressor went bad. GE will not service, you have to use Opal’s own service department, which is nearly nonexistent.
No, I would not recommend this to a friendGreat Ice Maker!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new GE ice maker. It is super easy to refill the water, and the run sound does not bother us.
I would recommend this to a friendBrand response from GE Answers
Posted .What a great choice! We are happy to hear you are loving your new Opal icemaker unit! We are sure that you will enjoy using this especially when making those nice cold drinks on the upcoming hot summer days!
Nugget Ice Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is surprising how long the ice stays in the tray before melting and remaking it. I have mine set to make ice in the morning and again right after I get off work. That way it doesn’t run all the time.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - thanks for taking the time to write a review. We’re happy to hear that you’re loving your new Opal Ice Maker and how long the fresh ice stays in the tray. It’s also great that you’ve figured out a system of scheduling fresh ice that’s ideal for your needs and maximizes efficiency! There’s no doubt you’ll continue enjoying this great ice for a long time. All the best! Lauren@GEA
- Pros mentioned:Ice qualityCons mentioned:Noise level
Not totally satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it produces ice as advertised, but with extremely loud squealing. I did purchase the protection plan so will likely return.
No, I would not recommend this to a friend Endless crushed ice!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife is in love with this thing! During our last pregnancy, she had cravings for ice. After the baby came, those cravings didn't stop. When I seen this GE Ice Maker, it was a perfect solution to keep me from having to run to Sonic to get the "good crushed ice." Highly recommend.
I would recommend this to a friendGreat ice maker - fast and great ice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice maker. Actually this is my second one. The first one quit working after 6 months and because I had the service agreement, no questions asked - just gave me a brand new one.
I would recommend this to a friend- Pros mentioned:Ice qualityCons mentioned:Noise level
Too many issues
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but decorative and ice is amazing when it works. Started making a loud noise three months in and after two months of that noise it progressed to keeping the house up at night loud. Apparently a common problem, so we returned it.
No, I would not recommend this to a friend Best investment if you use a lot of ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family uses a lot of ice so when a friend recommended this ice machine I was intrigued. We have had it for 2 months now and I love it! I have found that it performs best and doesn’t squeak when you keep the main water tank full especially if it’s going to be making a lot of ice.
I would recommend this to a friend- Pros mentioned:Ease of use, Ice quality
Mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Ores everything I hoped it works be plus. Makes ice super fast easy to use. I would by again in a heart beat
I would recommend this to a friendBrand response from GE Answers
Posted .Hi,
Thank you for providing your feedback to us on this ice maker. It's definitely an incredibly popular product to have among ice lovers! We're glad to see that you're enjoying yours so far. Let us know if there's anything you need. Have a fantastic day! Mike@GEA
- Pros mentioned:Ice qualityCons mentioned:Reliability
Wish it worked!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can I give it a zero stars for being the most disappointing purchase? When it works, it’s great! We love the nugget ice. But it only works for a few weeks, and then it stops. Best Buy has been great to replace with a new one, but we are now on our third and final one. We can’t keep doing this. So frustrating!
No, I would not recommend this to a friend We like it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice this machine makes is really good. We've owned it for about 2 months and so far everything has worked great.
I would recommend this to a friend- Cons mentioned:Reliability
Best ice maker when it is working
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great ice maker till the ice maker decides it no longer wants to make ice. I have owned 3 in 2 years and they do not last.
I would recommend this to a friendBrand response from GE Answers
Posted .We appreciate you bringing this to our attention. We'd like to review this further. If you're still in need of assistance with your ice maker, please reach out to us with a private message on one of our GE Appliances social media accounts such as Facebook or Instagram.
- Pros mentioned:Ice qualityCons mentioned:Noise level
Good ice, bad noise
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice, makes bad squeal after a year despite regular cleaning.
I would recommend this to a friendBrand response from GE Answers
Posted .Good day,
We appreciate you sharing your thoughts on your ice maker. Our apologies to hear it is making a bad squealing sound and understand your annoyance. The Opal Ice Maker is a complex device that combines electrical and mechanical components such as a compressor, pump, motors and fans to deliver perfect nugget ice. These components power on at different times during the ice making cycle. There will be some noise associated with the running of these components. These normal noises typically cease after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds.
The following describes the sounds or noises that are normal and what may be creating them.
WHIR - When Opal is first turned on, you may notice the condenser fan spinning.
BUZZ - When the water pump first turns on, it may be dry and slightly noisy. Once it is filled with water the noise reduces significantly.
RATTLE - A rattling noise may be produced from the flow of the refrigerant. This noise should reduce significantly once the refrigerant system has stabilized.
GURGLE - When the refrigerant system shuts off, there may be a brief gurgle as the refrigerant stops flowing.
HUM - The compressor is a motor. It produces a low tone humming sound while it is running.
CHUGGING - When the unit first starts up, the gear motor can make a chugging noise. This noise should be considerably reduced after 15 to 20 minutes, once the Opal starts making ice.
CLICK - As nugget ice is produced it drops into the ice drawer. The first nuggets produced make the loudest sound as they fall directly onto the bottom of the ice bin. As the bin fills, this noise reduces significantly.
SQUEAK - When Opal is in need of defrosting, it may start to squeak as ice starts to build up around the mechanisms. The defrost cycle is automatic and may take 10 to 45 minutes.
PUMPING WATER - At the start of ice making, Opal will flush the system with water for approximately 5 minutes. You may see or hear water running during this process. This is normal. If your Opal seems loud during this process, it may need more water.
A sound or noise that is not normal:
If the Ice Maker is making a continuous grinding noise, this is not normal. If it is doing this, please contact Opal Support by calling 866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST. Wishing you the best. Mike@GEA
Buy this ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well and I love the pellet ice. It is a little noisy like people say it it sounds like the dishwasher it doesn’t bother me because I can have all the pellet ice I want.
I would recommend this to a friend- Cons mentioned:Noise level
Slow to make ice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been reading lots of raving reveiws about this machine, but my experience was quite different. We set it up and got it running and it made ice, but it was sooooo slow to produce. We ran it for two days, no one used the ice and it filled about 1/3rd of the ice bin. The machine went defrost mode every hour or so melting the ice and starting the process over. Also, this thing is loud! Some reveiws say the noise is tolerable, not for me. I could hear this thing from several rooms away with the doors closed. When we were in the kitchen, everyone had to raise their voices to hear over the ice machine. This ice machine cost me almost $600. I expected a lot more for my money. I returned it and am waiting for a replacement. I will update my review if the new one works. On that note, Sonic sells ice by the 10lb bag for $2.99. $600 / 2.99 = 200 bags of ice or 2000lbs, just sayin...
No, I would not recommend this to a friend Excellent ice maker!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is amazing! Excellent ice output and far quieter than I had anticipated. Really nice build quality as well. Built in ice makers are a fortunate and break all the time. This is a great alternative and a much better price point.
I would recommend this to a friendGreat product!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very pleased with our purchase. The ice maker is fast and quiet.
I would recommend this to a friend- Cons mentioned:Noise level
Not bad, but slow and noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works ok, but makes one very slowly. Also when it goes into defrost mode it makes this squealing and groaning sound that is so loud it wakes us up at night.
No, I would not recommend this to a friend