Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- SKU:
- 6408648
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Opal 2.0 ice maker, particularly the excellent ice quality and ease of use. The side tank and its convenient size for countertop placement are also well-received. However, some customers have concerns regarding the noise level and long-term reliability, while others feel the cleaning process is a bit lengthy.
This summary was generated by AI based on customer reviews.
Love my Ice maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and my daughter love it and I love it too.
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome item that I use on the regular in my kitchen
I would recommend this to a friendGE ice machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product great Price and other people pla on buying this product.
I would recommend this to a friendBuy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beat investment ever. I’ve taste so good and it is very quite.
I would recommend this to a friendI love it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker, quiet and quick and I have nothing bad to say about this item.
I would recommend this to a friendbest little ball of ice
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.run dont walk getting this amazing ice machine!!!!
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreciate you taking the time to leave your feedback. We are thrilled that you are liking your Opal portable ice maker and it’s working great for you so far. Your review means a lot to us and lets us know we are on the right track of providing convenient and easy to use products like this icemaker. If you need anything else, please reach out and let us know. All the best! Dianna@GEA
Disappointing product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great when it worked. Had it for about 15 months and it stopped working. Performed regular cleanings as directed. Tried recommended cleaning, maintenance videos and still does not work. Very disappointed in product. Be ready to spend $650 every 12-18 months if you want to have a working product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We can understand your disappointment when your icemaker stops working. We would like to help! If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. If you continue to have issues, please reach out to our Opal team at 1-866-907-6718, M-F 8:00-8:00 EST.
Ice ice baby
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item I was excited to receive this item considering the were sold out everywhere
I would recommend this to a friendGreat icemaker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product, I thought I would enjoy it, but works even better than expected
I would recommend this to a friendJust buy it!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I’ve made in a long time. Love my ice maker!
I would recommend this to a friendIce Machibe
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love! Great quality and perfect for for my pantry counter,
I would recommend this to a friendIce Beast!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. It’s very quiet. Love it!! Highly recommend.
I would recommend this to a friendWorks great for a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time that I’ve had this problem in the past 2 years it goes into defrosting mode and never comes out of it don’t know what the issue is but it seems to work fine for a year and then the problems start
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you bringing this to our attention. We would suggest reaching out to our Opal Ice Maker Support Team by calling 1-866-907-6718 (M-F, 8am-8pm EST.) for further assistance, as they are best equipped to assist you with this.
- Pros mentioned:Ice quality
Stopped working after a year and a half
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best chewing ice ever! How ever this machine stopped working after a year and a half. Its not worth the price!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so sorry to hear your icemaker stopped working. We can understand how frustrating this would be for you and apologize for your inconvenience. We have some great troubleshooting tips on our site that we recommend checking out. If you continue to have issues, please reach out to OnPoint directly by calling 1-866-907-6718, M-F 8-8 EST. Thank you! Joyce@GEA
- Pros mentioned:Ice quality
Just barely lived out the warranty.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't let me give 0 stars. Loved this machine for one year and two weeks. Thats how long it lived. Neither Best Buy or Ge would assist me at that time or give me a discount on a new one. If you buy one get an extended warranty. Love the ice , hate the lack of customer service.
No, I would not recommend this to a friend Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Like it and use it often !!!!!!!!!!
I would recommend this to a friendExcellent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow love this little machine i wish someone would come out with this type of ice in a fridge.
I would recommend this to a friendMy ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love it! Best investment ever! I highly recommended this to anyone.
I would recommend this to a friendDawnS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Happy with my purchase. Is a great addition to my kitchen. Family loves this item.
I would recommend this to a friendGE ice
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has worked great for the first 8 months, it is starting to have some issues
I would recommend this to a friendBrand response from GE Answers
Posted .We love to hear that your ice maker has worked well for the past 8 months! If it is having issues, we do recommend the troubleshooting tips on page 14 of the Use and Care manual found on the product page. If these tips do not help, please contact Opal at 1-866-907-6718. They will best be able to assist you in taking advantage of your one-year warranty.