Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- SKU:
- 6408648
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Opal 2.0 ice maker, particularly the excellent ice quality and ease of use. The side tank and its convenient size for countertop placement are also well-received. However, some customers have concerns regarding the noise level and long-term reliability, while others feel the cleaning process is a bit lengthy.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Broke down just after 30 days....what a waste!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After just beyond the 30 days from when i bought this item, it broke. $600 item wont even last 30 days. Absolute garbage
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - we're very sorry to hear that your Opal icemaker is not working as expected. We know this is not ideal, especially after such little time, and we completely understand your disappointment. -- We recommend taking advantage of your warranty by calling us at: 1-866-907-6718. You can learn more about your warranty on page 19 of your owner's manual here: https://content.syndigo.com/asset/6156244d-7fe1-4d30-bf7b-ce7ecd405b25/original.pdf -- Please know you can always reach out to us on social media if any other questions or concerns come up. Take care. - Pablo@GEA
- Cons mentioned:Reliability
Great at first
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice machine only lasted 14 days before it started making a "dieing cat sounds" so we unplugged it, boxed back up and returned it for a refund.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to send us your feedback. We are sorry to hear you weren’t too impressed with the air fryer feature. We take your feedback seriously though and will be using your feedback to send to our engineers and design teams so that them may investigate this and help with ideas or any changes needing to be made on future builds. We hope you continue to enjoy your microwave and it works great for you for many, many years. We are here if there is anything else you need in the future. All the best! Dianna@GEA
Would not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one for my daughter lasted for 1 year bought 1 for myself lasted even shorter time they replaced it lasted little over a year now in trash.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about the difficulty you're having with your Opal Ice Maker and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
Did not work and made a huge mess
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I drove 50 miles to pick it up. Despite all troubleshooting it would not create ice and it simply leaked all over my counter. Everything about my experience with this product was extremely frustrating and disappointing.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear about the trouble you have been having with your Opal unit so early on and can understand your disappointment. This is not what we would normally expect and would recommend taking advantage of your warranty and reaching out to our Opal support for additional help with your unit at the phone number here- 866-907-6718. We are confident they will be able to help.
Good product, but missing pcs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had missing pieces, couldn’t get manufacturing company on the phone to replace missing parts
I would recommend this to a friendBrand response from GE Answers
Posted .We regret hearing that your ice maker had missing parts when you received it. We are glad you were able to get those parts from Opal. We're sure this unit will serve you well for a long time to come and we're here if you need anything. Thank you for choosing GE Appliances for your home.
Defective Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return two of these ice makers. Neither machine would keep the ice bucket full even with plenty of water in the reservoir. Every time you open it to get ice it leaks quite a bit of water onto the drip tray. This was annoying but not keeping the bucket full even when no ice was used for days is pretty ridiculous. Would not buy this product even if the price point was closer to $300. Looks nice but that about it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - Thank you for leaving your honest feedback with us about your ice maker. We're sorry to hear that you had issues with both units you had. We understand your disappointment in this matter, especially as you had to return both. We do hope to earn your faith back in our brand in the future and we're here if you have additional questions or comments. Thank you for bringing this to our attention. -Kacie@GEAppliances
- Cons mentioned:Noise level
Second defective unit.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second unit. After about q days it makes a screeching noise that sounds like a cat fighting with another or a baby crying.
No, I would not recommend this to a friend Too expensive
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like it because it was not worth the price !! It's not too good quality of ice !!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're saddened to hear that you don't like your Opal ice maker. Thanks for sharing your feedback about the quality of ice produced by this machine, that we'll be sure to forward to our product design team. We hope you allow us to work hard to earn your trust again in the future.
- Cons mentioned:Reliability
Broken in Less Than A Year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year old and already broken. Not sure if it is COVID, but seems like Warranty Dept is dodging me. I don't think I will get my warranty replacement anytime soon. SAVE YOUR MONEY!!!
No, I would not recommend this to a friend Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the unit for two months and it isn’t worth the amount you have to spend on it. Constantly says add water even if the reservoir is full. Tried every thing GE has said to do and nothing seems to work. Will randomly start making ice for a week or so and then say add water when it is full.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know this issue may be frustrating to deal with, and we want to help. You may want to try resetting your Opal by unplugging it for 3 to 4 hours before plugging it back in; this resets the electrical components and can often resolve an issue. If you aren’t able to resolve this concern, we would recommend reaching out to our Opal Support team at 866-907-6718; those specialists can certainly review your situation further.
Not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked a little over two weeks and started making loud creaking noises and instead of pellet ice it would make shredded snow cone like ice mixed with pellet ice. Called manufacturer and they wanted me to put down a deposit and they would ship me a refurbished one!! I said no! It is only a few weeks old and I did not buy a refurbished one!! Not happy at all and best buy said nothing they would do because by that time it was past their 3 week return policy!!!
No, I would not recommend this to a friendNeeds Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is great when it works. It needs defrosting and descaling often (at least every other week) or it will not operate which is a pain. I try to keep it on the timer so it's not making ice too often.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Unreliable Over Time
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down a week after BB warranty ended, broke down a second time 2 weeks before GE warranty ended.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - we're sorry to hear your Opal icemaker is not working as expected. We know this is not ideal, and we completely understand any frustration this may have caused. -- We recommend contacting our Opal service team by calling them at: 1-866-907-6718 for further assistance with this situation. -- Please know you can also reach out to us on social media if any other questions or concerns come up. Take care. - Pablo@GEA
- Cons mentioned:Noise level
Great but LOUD at times!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months of working great it is now make a very large grinding noise. I am now on the help line and I have been waiting for over 30 minutes to get help with this.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working. Didn’t get two years out of it. Constantly had to fix issues with it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're sorry to hear you had trouble with your Opal. We can understand how consistent issues would be frustrating for you. While we strive to meet the needs of our consumers, we also understand there's always room for improvement. We appreciate you taking the time to give us your honest feedback to assist in our continuous improvement. We will be sure to share your thoughts with our design and engineering teams. We apologize for any inconvenience you've experienced. Kind regards. Julia@GEAppliances
- Cons mentioned:Reliability
Stopped drawing water
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working within a month. Have been communicating with the manufacturers warranty division but they are very slow to reply.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear this happened to your Opal ice maker. If you have any questions or need assistance, please reach out to us via social media. We'd be happy to look into this for you. -Sylvia@GEA
- Pros mentioned:Ice quality
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These machines are so bad, broke not even a month after getting this one. The ice is great but machine sucks!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreciate you taking the time to send us your review and being a valued GEA customer. We apologize that you had problems with your Opal icemaker.in such a short amount of time. This is definitely not the quality we want for our customers and appreciate the feedback that we will send to our engineers and design team to help us improve or make changes on future builds. We are here if you do run into any concerns or need anything else in the future. Sincerely- Dianna@GEA
VERY UNHAPPY NON RETURNING CUSTOMER
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS MACHINE CRAPPED OUT AFTER 7 MONTHS AND I WAS INFORMED BY WEB SUPPORT IT WAS STILL UNDER WARRANTY. THEY SET THE TIME TO BRING IT TO SPRING HILL STORE MEET BY AN UNINTERESTED MICAH WITH THE MACHINE. HE WOULD NOT LISTEN OR LOOK AT RECEIPT. HE WAS OBVIOUS HE DID NOT WANT TO BE THERE AND HENCE THIS COMPLAINT THEN FILING PAPERS FOR SMALL CLAIMS. THIS IS NOT 1ST TIME GETTING CRAPPY THINGS FRO BEST BUY! ITS NOT ITS WORSE BUY
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry that your experience has not been the best. If you still need help with your unit, we recommend reviewing your warranty information on page 19 here: https://files.bbystatic.com/KXlkBb7UlGdwAhA%2BDHH%2Fbw%3D%3D/User%2BManual. We apologize again, and please let us know if we can help in the future. All the best.- Kianna@GEA
- Cons mentioned:Noise level
Not worth it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It squeaks so loud after 6 months!!!! I have tried every fix out there and they all work for about 48 hrs. Then the squeak comes back
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for sharing your experience with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for the aspects of this Opal Ice Maker that did not meet your expectations. When the Opal initiates the defrost cycle, you may hear a squeaking sound while the unit removes ice from the mechanisms. If you continue to experience issues, we highly recommend contacting Opal support by calling 1-866-907-6718, M-F 8-8 EST. We hope this helps, and we thank you for being the best part of GE Appliances. All the best – Matthew@GEA
Ice Melts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful ice maker! However, Disappointed with functionality. Ice does not hold its consistency. Ice becomes watery and loose. When ice is placed into drink. Quickly melts and waters down all taste. Would not recommend.
No, I would not recommend this to a friend