Customer Ratings & Reviews

This thing is the best! Though you better follow directions or suffer the consequences. Distilled water only, no minerals, clean the machine ever week or two as directed. So far this machine is super quiet. The only noise I ever hear from it is the ice falling into the tray. The ice quality is perfect. Other machines try to mimic the ice from sonic for cheaper and fail...this is exactly like sonic/hospital ice. Perfect texture and crunchiness. Now I get it, its expensive, but I honestly cant imagine not having it now.. like how did we live this long without our own personal sonic ice machine?! If you can splurge for it, buy it. You wont regret it. Id also say go ahead and get the extended warranty from bestbuy.. worth it on something this expensive.

Ice maker works as advertised. It looks good and so far makes enough ice.

Love this ice maker. My freezer's ice maker broke to where warranty couldn't fix it and I received a store gift card for where I purchased the fridge/freezer. Instead of fixing the original one, I purchased a counter top ice maker. Since then, every year I seem to need to replace the counter top ice maker. Because of that I was looking for something that would last a little longer. I was hesitant to purchase this one considering the price and my experience in having to replace so often. I have had this one for several months and have had no issues. The only thing I don't like is the side tank... It doesn't balance in my sink under the RO dispenser so I have to hold it there the entire time it fills. I also work from home so I am constantly getting ice water throughout the day all week long rather than just at dinner time. The ice is small, which is my preference, but it doesn't produce enough to supply drinks for a party... For every day use it is great though.

Was over at a friends home & saw this. Immediately I knew I had to get it. Was not disappointed as mine has been working overtime. Makes great Ice & the WIFEY loves it. Easy to use, out of the box with some minor hooks up (hoses & connectors) and KaBoom...you are making ice. Good ice (pebble)

Unit makes great nugget ice relatively quickly. Makes plenty of ice for 2-4 people. My only complaints are that it is a bit noisy(sits next to large fridge and it is much noisier than its larger counterpart) and there is no water line connection option. I have to refill it with 1 gallon about once a week with average use by two adults.

We had the previous version of this. LOVE the ice when it works! After about a year, it stopped making ice, and only made loud noise. We bought the newer version, and this time we purchased the Best Buy warranty, which stated that it was "hassle free, in-home service". Well, fast forward about 7 months, and the ice maker is making ear-piercing noise, and dumping water all over our kitchen. I was so grateful that I purchased the extended warranty. But then, I logged in and found that I needed to make an appointment and take this thing apart and haul it to Best Buy? So much for a hassle-free in-home service! So I drive 30 minutes to the closest Best Buy and drop this thing off, then what? Wait until it gets shipped off for a repair? I thought they were sending a tech out and it would be swapped for a new one. What a scam. I think I paid an extra $100 or so for total coverage, and looks like I'm the one doing the leg work, and will likely get stuck with a patched unit, or a used replacement. I only bought this model because I thought I could just swap it out. Knowing that these units are notorious for breaking down, I would have just passed. What a waste of money.

My favorite product! Used every day! Makes the best ice, super easy to clean, and a household staple!

Easy to set up, love the ice. Small enough to fit under cabinets, yet makes plenty of ice.

Great product, easy to set & use, fits perfectly on kitchen counter, & makes good solid ice very quickly

Love this ice machine! The ice nuggets are perfect and the production is super fast! I hesitated for a while because of the price, but its so worth it! At initial start up it can be a little noisy, but hey, it’s making ice, I expect some noise. No leaks and it makes a ton of ice in one go! Happy customer here !

Best purchase to date!!! If you love Sonic ice this machine is for you!! It’s not cheap but my my whole family enjoys this and it makes your drinks amazing!!! Easy to clean, and just makes me happy!

Bought it over a year ago. The wife loves me more now than before we had this. This makes the famous sonic ice as they call it. Easy to fill and easy to clean.

We love the ice but I find it very difficult to clean. It does make ice quickly. We do enjoy the quality of the ice. I use bottled water to prevent using any hard water that will damage the machine. I still find I need to constantly clean it. Having said this, I would still buy it again.

It makes crunchy ice. No idea why but it makes the cokes taste better and more fizzy. Item is flawless so far. To the reviews that say its noisy, yea its just like a fridge. It makes sounds and goes through cycles but thats normal.

This has been a great investment! It keeps the ice and makes a good amount! It does take a lot of water but getting this one with the side tank is the way to go! Highly recommend!

I love this machine. Quick to make. Easy to use and install. It always makes more than enough so i bag it up and when we have luncheons at work i bring a few gallon bags into work and everyone goes crazy for it because it is "chewy ice". Honestly i can say this is one of the best buys i have done recently.

This is my third machine. I absolutely love it when it works but is breaks frequently. It seems that every time I have ever cleaned it it breaks and is unable to be fixed shortly after that.

I obsessively looked for ice makers, watched so many comparison videos and ultimately decided on the GE Opal 2. We were buying bags of ice from Sonic which was hit or miss and inconvenient. House with 6 people who love nugget ice and this definitely produces. Easy to use, easy set up and easy cleanup.

This ice machine makes the best ice. It is softer than Sonic ice, which in my book makes it better. For the most part, the machine is pretty quiet. At times it can be loud, but it isn't very often. I did have to contact customer services after we had been using the ice maker for over a month about it defrosting too often. It took them a couple days to respond to my email, but they resolved the issue quickly. Worth the investment!

Love this ice maker! Its pricey but well worth it, easy to hook up right out the box. It did operate slow the first day which had me worried that it was defective but I guess it just needed to break in because by the second day it was making ice in no time! Super easy to operate and hook up to the app so you can turn on/off on a schedule or if your away and want to control it, just make sure you fill up the tank so it has enough water to make ice.