Customer Ratings & Reviews

I LOVE my machine! We have had it for almost two years and we are just now having some minor issues. It can be a bit of a pain to constantly keep it clean but it’s worth its upkeep. Everyone loves it.

On the pricier side with respect to ice machines; however, the value it brings is worth it. We were buying bags of ice for awhile. The money and time spent driving to the store, checking out, and storing bags of ice have been reinvested into this machine and has already paid itself off. Upon reading the manual, setup was straight-forward even though it takes a bit of time starting it up for the first time — cleaning it after unpacking it. Once complete, ice was being made in about 20 minutes. We keep this side water tank filled with filtered water to produce clean ice nuggets. The side tank empties moderately fast once it gets going; therefore, we keep an eye on it when we're in the kitchen to see if it needs refilling. It sits next to our sink to easily clean/drain when required rather than having to move the unit — it's fairly heavy and awkward to move. Double check space requirements. Ours sits a half inch below our cabinets and extends the entire depth of the counter which includes the plastic tray for the scooper. We're trying to figure out how to keep the scooper clean since it sits out in the open on the front tray — everyday kitchen dust and grime.

This ice machine makes the best ice. It is softer than Sonic ice, which in my book makes it better. For the most part, the machine is pretty quiet. At times it can be loud, but it isn't very often. I did have to contact customer services after we had been using the ice maker for over a month about it defrosting too often. It took them a couple days to respond to my email, but they resolved the issue quickly. Worth the investment!

Disclaimer, I have only had this device for about a month at the time of this review. Most negative reviews I see on here are people who either got a bad machine or start having issues months down the road with whining noises, etc... So far I have not had an issue with either. Ice is made very quickly, even though it is not refrigerated, the ice stays pretty solid and the container stays full. I eat a lot of ice when i get home in the evenings. I have the schedule set to start about an hour before I get home to run until midnight and the I have it run most of the weekend. The only negative thing I have so far si the app. Doing the schedule is a pain. It does not like "overnight" schedules, even though I set it to turn off at midnight. My fix was to change it to 11:59. And the app immediately says I need to clean my device. The machine does not indicate it needs cleaned, plus its new and I just cleaned it before I started using it. I bought it knowing I had total tech and could get it replaced or return it if it starts acting up, but so far, I have no need to use it. Its running great and I love the ice it makes.

So, I absolutely love this product. This is my second one. The first only lasted about a year and a half. HOWEVER, I didn't stick to the cleaning/descaling as recommended. Hard water buildup pretty well ruined the original. This time around the maintenance will be kept. The ice is great and the speed is even better. Wifi isn't used much but its a pretty appliance and does need some TLC

Love this ice maker! Its pricey but well worth it, easy to hook up right out the box. It did operate slow the first day which had me worried that it was defective but I guess it just needed to break in because by the second day it was making ice in no time! Super easy to operate and hook up to the app so you can turn on/off on a schedule or if your away and want to control it, just make sure you fill up the tank so it has enough water to make ice.

The GE Profile Opal nugget ice machine is amazing, love the side water. Very easy to set up and clean.

Love it and has made everyone in my house drink more water just to have this ice! Easy setup, self cleaning, and can be left on 24/7 as it allows the ice to melt and remake it without watering down the tank. Tank capacity also is perfect and ice is made very quickly

This works great! It fills up fast it’s easy to clean. Absolutely love it!

Love this ice maker! The ice stays cold, easy to clean machine, the ice stays nuggets if you decide to store bags in freezer. The fact that you can program it to make ice when you want is very convenient. And it does not leak or make a mess. I would highly recommend!

Makes awesome Ice, but turns off automatically instead of continually making ice when it gets low via a sensor, so you have to remember to always turn it on. I believe at this price point it should have an always on feature that makes ice when the level drops below a certain point.

The best ice maker, easy to use, fast, delicios, excellent

This is well worth it if you like the chewable ice that holds the flavor. Sonde works flawlessly. Pretty quiet and can control from your phone. Your guests will be impressed with your ice. Makes ice pretty fast will have plenty to go around. Has auto shut off when full and turns itself back on for more ice if you scoop some out. Took me a month to decide to purchase and glad I did. Should of purchased sooner.

We just love getting clean fresh nugget ice from this machine. It makes ice fast and the ice bin is fairly large. It was a breeze to set up. It can be a bit noisy when it is defrosting and descaling but otherwise is very quiet. One of our better buys for sure.

This product makes amazing ice. It really is great. However, I will say I’ve been through three of them where it just stops making ice. I finally just said no more.

This product is amazing. I love having the extra water container as it last a long time. I have it set up with my Wi-Fi to start making ice at 2pm so it’s full when I get home from work and set to turn off at 9pm. The ice is the perfect size.

Got this for my wife, I have ended up using it more than her. Perfect for mixed drinks. Read a lot of bad reviews about how loud the machine is and that it stops working, in some cases, as soon as a couple days. It is not silent, but reasonably quiet. Gets slightly louder when it first starts making ice, then gets quieter within minutes. Runs great as of now and has not had any issues.

Great if you like having access to your own nugget ice instead of going to Sonic or Quick Trip. Pricy but I guess worth it

This has got to be my absolute favorite ice maker ever! I've gone through many ice makers and just couldn't get what I wanted. It was either too slow or kept running out of water or way too big and hard to refill. This on the other hand the water is easy to refill the one at best buy comes with the side tank which is great! The tank comes out easy, has a twist cap with pressure release for when putting back on. The maker has an optional opal water filter that goes directly in the tank itself so easy to get to. And now for the best part, it makes the good ice like what you can get at Sonics or certain gas stations. My wife and parents loves it. It rarely stays full cause it gets used so much and refills pretty fast I rarely see it empty. I highly recommend this.

We love this ice maker, fast and great crunchy ice. I have had it about a year. I clean it every month. The ice does melt faster than a large cube.