Customer Ratings & Reviews

This replaced an Opal 2.0 we bought a year ago. We gave that one to our godson, and bought the new, black stainless version. It works great, we love the ice, they have clearly made good progress on the app too. It does a good job of letting you know when more water is needed to keep making ice. Understand that it does require weekly cleaning as per the manufacturer, and proximity to a sink is ideal, but would buy it again for sure.

Great product.. gets loud sometimes but if I unplug and plug back in it works fine

I love my water to be SUPER cold so I’m always getting ice by the bags. I was done with buying bags and told my husband that we’re probably spending about the same amount with all the bags we’ve bought! I had a little ice maker but it couldn’t keep up with my ice intake :) So we went to Best Buy to look for one. As soon as I walked in, I saw this beauty and said yep, she’s coming home with me!! I’ve had her for over a year now and she’s paid for herself numerous times. IF YOU LOVE ICE AS MUCH AS I DO, GET THIS ICE MAKER! This was best investment that I ever purchased! The WiFi and the app to let you know when to clean it, or to add more water is so convenient. Y'all get one, especially if you love that Sonic ice!

Ice is very good. Do not buy it without the tank on the side. You will be constantly filling that reservoir if you don’t have it. It can get quite loud, even with adequate room for ventilation, so be aware of that

I really like this but the only problem is that once you buy it Best Buy has nothing to do with it after the 15 or 30 days of it . I bought it and after barely 4 months it started making a really loud noise. Best Buy told me I had to call GE ( not a problem because I do understand). The problem lies with GE Opal . Living in Alaska you will have to pay for shipping $110. Not cool at all and they only sent the ice maker and not the water tank . They told me to throw the old one away and did not make their self very clear .

Fell in love with this product and the ice it produced until it write working only 4 months after purchasing. GE support is very difficult, currently having to rely on a Facebook group for support on how to go forward. If you plan to purchase go ahead and pay for the 2-year warranty if you want to insure a working product for more than a year.

It’s a lot of work. I truly love having pebble ice at home, so it’s worth it. The cleaning cycle is time consuming. I use distilled water to cut down on the descaling cycles. I don’t have any problems with noises like some other reviews. It’s just time consuming to keep up with it. I also don’t love that you can’t keep ice in it. It turns off and melts, so I put any ice I don’t use in a stasher bag in the freezer. I love the ice it makes, so it’s worth it. Also I cannot make the WiFi work.

The product can be a little finicking and requires cleaning and maintenance can be a little much but if you are a ice cruncher it is so worth it.

My husband was skeptical. He wanted a large ice maker, like huge. I wanted practical, so we purchased this knowing we’ve had great luck with GE appliances and that we could return it if we hated it. We love it! There are many reviews saying the app doesn’t work and the instructions are not for the 2.0, (the instructions are for the side table as an accessory). So very confusing, as we were looking for a filter that apparently isn’t needed and tried three apps before we found the right one. But it’s great! We still have enough ice in the morning (we make ice in the afternoon/evening and then shut it off before we go to bed) for a to go cup. The ice stays frozen most of the day in my stainless cup. The ice nuggets are small, I was surprised and thought they’d melt quickly but not so. The machine is extremely quiet, good looking and clean. We can start and stop it from the app, and I believe it tells us if it’s out of water. I highly recommend.

Pros - Makes ice as fast as our family of 4 can use it. The side tank is the best, as you don't have to remove the ice bin to refill the water. The SmartHQ app works well and great for scheduling on/off to give it a break overnight. Fantastic design, it's beautiful. It even fits on my counter neatly. Cons - Descaling regularity is awful. Every 7-10 days, you have to buy 2 quarts of vinegar and spend 18 hours descaling it. For those 18 hours, you have zero ice. If you can get one for $300, it's probably worth it compared to the price of others.

I had my previous ice machine same identical one for about 2.5 years. I picked up a new replacement and less than year it’s broken. It started making loud knocking sounds and sediments. I love the texture of the ice but don’t think I’ll get another one

Makes ice very fast, easy setup and maintenance. I use Yeti cups and the ice stays solid very long, I go to sleep at night and wake up to ice on my water.

I loved the ice that the machine made but that is where it stops. I cleaned the machine constantly about every week and a good vinegar/bleach clean every 2 to 3 weeks. It was honestly more pain than it is worth. didn't have the machine for a year before it stopped working. Thank goodness for my Best Buy protection plan to get a new one if I needed but they ended up fully refunding the defective machine. I quickly washed my hands of this huge hassle. I can say that if you have a water filtration system in your house you will still have to clean it, but probably not as often. or if you like buying jugs of water this would be good too. this was a headache that I was more than happy to get rid of.

This is our second one they make the best ice and we always have plenty even when we have all the family over for dinner and drinks. Easy to care for easy to clean where we live the hard water will damage the ice maker. We use bottled distilled water and have no problems. The wifi is really useless but it’s fun to show people

We love this and use it daily! It'll make an odd noise when it needs a cleaning.

This thing is the Bentley of ice makers I absolutely love it and it’s incredibly easy to use I have a large family and we never run out of ice finally

Great ice maker. A bit pricey but makes the good ice for drinks. Not as loud as some point out but designed for use in kitchen or bar area. Set up is pretty straight forward and once it’s up an running, just need to keep adding water to have continuous ice making.

I use this everyday this was the exact ice i was looking for

Probably the best ice make you can buy. I didn't how much I would use ice if it was readily available. Only buy this product if you get it with the water tank on the side of it. Otherwise you will be refilling the machine too often.

This is our second opal, but the first 2.0. We loved our first one and tried a different brand when our first wore out. We thought we would try an opal again, however, I miss being able to hook it up directly to the 1/4" line I had plumbed in. It works well for making ice but requires pretty frequent filling.