Customer Ratings & Reviews

Ice is very good. Do not buy it without the tank on the side. You will be constantly filling that reservoir if you don’t have it. It can get quite loud, even with adequate room for ventilation, so be aware of that

Pros - Makes ice as fast as our family of 4 can use it. The side tank is the best, as you don't have to remove the ice bin to refill the water. The SmartHQ app works well and great for scheduling on/off to give it a break overnight. Fantastic design, it's beautiful. It even fits on my counter neatly. Cons - Descaling regularity is awful. Every 7-10 days, you have to buy 2 quarts of vinegar and spend 18 hours descaling it. For those 18 hours, you have zero ice. If you can get one for $300, it's probably worth it compared to the price of others.

I really like this but the only problem is that once you buy it Best Buy has nothing to do with it after the 15 or 30 days of it . I bought it and after barely 4 months it started making a really loud noise. Best Buy told me I had to call GE ( not a problem because I do understand). The problem lies with GE Opal . Living in Alaska you will have to pay for shipping $110. Not cool at all and they only sent the ice maker and not the water tank . They told me to throw the old one away and did not make their self very clear .

Fell in love with this product and the ice it produced until it write working only 4 months after purchasing. GE support is very difficult, currently having to rely on a Facebook group for support on how to go forward. If you plan to purchase go ahead and pay for the 2-year warranty if you want to insure a working product for more than a year.

This is our second one they make the best ice and we always have plenty even when we have all the family over for dinner and drinks. Easy to care for easy to clean where we live the hard water will damage the ice maker. We use bottled distilled water and have no problems. The wifi is really useless but it’s fun to show people

The product can be a little finicking and requires cleaning and maintenance can be a little much but if you are a ice cruncher it is so worth it.

It’s a lot of work. I truly love having pebble ice at home, so it’s worth it. The cleaning cycle is time consuming. I use distilled water to cut down on the descaling cycles. I don’t have any problems with noises like some other reviews. It’s just time consuming to keep up with it. I also don’t love that you can’t keep ice in it. It turns off and melts, so I put any ice I don’t use in a stasher bag in the freezer. I love the ice it makes, so it’s worth it. Also I cannot make the WiFi work.

This replaced an Opal 2.0 we bought a year ago. We gave that one to our godson, and bought the new, black stainless version. It works great, we love the ice, they have clearly made good progress on the app too. It does a good job of letting you know when more water is needed to keep making ice. Understand that it does require weekly cleaning as per the manufacturer, and proximity to a sink is ideal, but would buy it again for sure.

Great ice maker. A bit pricey but makes the good ice for drinks. Not as loud as some point out but designed for use in kitchen or bar area. Set up is pretty straight forward and once it’s up an running, just need to keep adding water to have continuous ice making.

At first, the unit makes great ice... then it starts to make ridiculously loud whining noises (about 2-3 months after install). We love the ice, but the machine is already about to die. I hope GE stands behind it. Unfortunately, some quick searches online indicate that it’s going to be a problem. I wish I hadn’t spent this kind of money on this unit. I could’ve bought 5 different units at $100 each and been further ahead. Disappointed.

Makes ice very fast, easy setup and maintenance. I use Yeti cups and the ice stays solid very long, I go to sleep at night and wake up to ice on my water.

No better ice maker on the market. ONE issue keeping it from 5 stars and it probably solves MOST of the negative reviews. The door sensor is very very finicky. GE needs to adjust the sensitivity or the height of the tray.

We've owned this a month today and we are really happy with it. I read in the reviews that it makes noise and yes, because it's making ice. It's very minimal and not bad at all. If you have the TV on, you won't even notice it. It makes great nugget ice like Sonic. I don't have anything negative to say about it.

Probably the best ice make you can buy. I didn't how much I would use ice if it was readily available. Only buy this product if you get it with the water tank on the side of it. Otherwise you will be refilling the machine too often.

I had my previous ice machine same identical one for about 2.5 years. I picked up a new replacement and less than year it’s broken. It started making loud knocking sounds and sediments. I love the texture of the ice but don’t think I’ll get another one

So far so good. Every now and then, there is a squeek as it makes ice. But, overall fairly quiet. It was gift for my wife, but we all use that ice over the fridge ice. Produces plenty of ice...keeps up with a house of five!! Let's just hope it lasts to justify the purchase.

I loved the ice that the machine made but that is where it stops. I cleaned the machine constantly about every week and a good vinegar/bleach clean every 2 to 3 weeks. It was honestly more pain than it is worth. didn't have the machine for a year before it stopped working. Thank goodness for my Best Buy protection plan to get a new one if I needed but they ended up fully refunding the defective machine. I quickly washed my hands of this huge hassle. I can say that if you have a water filtration system in your house you will still have to clean it, but probably not as often. or if you like buying jugs of water this would be good too. this was a headache that I was more than happy to get rid of.

This thing is the Bentley of ice makers I absolutely love it and it’s incredibly easy to use I have a large family and we never run out of ice finally

I had an Opal last nearly 4 years and I loved it. The maintenance routine will tell you whether or not this product is for you as you have to do continual maintenance on it. Each cleaning cycle takes time, so I watch sports and run the next cycle during commercials; That way I’m not just standing there watching paint dry. *** Update: After 3 weeks of use, it started making a funny noise that was so loud you couldn’t talk over it; I was disappointed because I bought mine as an open box, and returning it would mean I would be forced to pay more. I took it back and got a replacement. I unpacked, and cleaned my replacement so I could start making ice. I ran the cleaning cycle 1-2 times more than they recommend just to ensure I’d get clean, tasty ice, However, that didn’t happen. The ice has a funky taste to it.,. I use bottled water or water from a Zero water device to make ice, as well as clean my Opal for taste, to potentially reduce the build up of scale. Additionally, I looked at the Bluetooth devices under settings, but the Opal isn’t listed. I gave the app a try too, but it took forever, and still couldn’t find the Opal. I have no choice but to return it for a 3rd attempt. The Opal is a fairly new product, and new procedures, and maintenance requirements change mean you’re always playing catch up instead of making ice. When I contacted First Build about my original ice maker, they asked if I had taken the additional steps that weren’t mentioned in the instructions! Another time they asked me if I had poured white vinegar on a paper towel and let it side for 15 hours+ to break up the scale on the shoot. Back when Jawbone released a new Up, I had 5-6 defective ones before I got a working one. Best Buy noted the pattern of high return rates and flagged my account so I couldn’t return anything for a year. I was an Elite Plus member, and sent them a letter acknowledging the high return rate, and pointed out how much money I had spent there that year. If Best Buy purchases and sells defective products, that isn’t my fault. After a week or so, they lifted the restriction they placed on my account. At one point Best Buy asked me if I’d like to participate in their Tech Insiders Network, but I never got a response. I reached out to them and they said it was delayed a week or two, and would get back to me. They never did. I kept asking for updates, and eventually they stopped responding. I like Best Buy, and I want them to succceed. These are really simple problems that could be easily solved or avoided altogether. I have extended warranties on everything I buy from BB, and I’m also a member of their total tech support program. I’m practically walking distance to my BB. However, if I keep having problems like these, I’ll switch to Amazon. The extended warranties are cheaper at Amazon, but you have to wait vs going to Best Buy and coming home with a replacement. Note- My survey responses are based on the two broken Opals I had to return. If I had one that worked as well as my first one, I’d give it all 4-5 stars.

This is the greatest Father's Day gift ever. I have always said, "if i win the lottery, I won't go out and immediately buy a new vehicle, house, yacht...etc. My first purchase will be an ice maker that makes hospital-like ice" This is it. The perfect size & thickness of hospital or Sonic ice. Surprisingly, it keeps pace with a fairly large group using it. I have seen it keep up with the "ice demands" of 12 adults here eating Sunday lunch. The reservoir holds approx. 3/4 gallon of water and it takes a day and a half to two days to go through the water in the tank requiring refill. Ours runs 24/7 and have had zero issues with it. Like I said, this is/was the greatest Father's Day gift ever!!