Customer Ratings & Reviews

At first, the unit makes great ice... then it starts to make ridiculously loud whining noises (about 2-3 months after install). We love the ice, but the machine is already about to die. I hope GE stands behind it. Unfortunately, some quick searches online indicate that it’s going to be a problem. I wish I hadn’t spent this kind of money on this unit. I could’ve bought 5 different units at $100 each and been further ahead. Disappointed.

This is the greatest Father's Day gift ever. I have always said, "if i win the lottery, I won't go out and immediately buy a new vehicle, house, yacht...etc. My first purchase will be an ice maker that makes hospital-like ice" This is it. The perfect size & thickness of hospital or Sonic ice. Surprisingly, it keeps pace with a fairly large group using it. I have seen it keep up with the "ice demands" of 12 adults here eating Sunday lunch. The reservoir holds approx. 3/4 gallon of water and it takes a day and a half to two days to go through the water in the tank requiring refill. Ours runs 24/7 and have had zero issues with it. Like I said, this is/was the greatest Father's Day gift ever!!

We've owned this a month today and we are really happy with it. I read in the reviews that it makes noise and yes, because it's making ice. It's very minimal and not bad at all. If you have the TV on, you won't even notice it. It makes great nugget ice like Sonic. I don't have anything negative to say about it.

Outstanding! Makes ice very quickly. Definitely recommend purchasing model that has separate water tank.

So far so good. Every now and then, there is a squeek as it makes ice. But, overall fairly quiet. It was gift for my wife, but we all use that ice over the fridge ice. Produces plenty of ice...keeps up with a house of five!! Let's just hope it lasts to justify the purchase.

I had an Opal last nearly 4 years and I loved it. The maintenance routine will tell you whether or not this product is for you as you have to do continual maintenance on it. Each cleaning cycle takes time, so I watch sports and run the next cycle during commercials; That way I’m not just standing there watching paint dry. *** Update: After 3 weeks of use, it started making a funny noise that was so loud you couldn’t talk over it; I was disappointed because I bought mine as an open box, and returning it would mean I would be forced to pay more. I took it back and got a replacement. I unpacked, and cleaned my replacement so I could start making ice. I ran the cleaning cycle 1-2 times more than they recommend just to ensure I’d get clean, tasty ice, However, that didn’t happen. The ice has a funky taste to it.,. I use bottled water or water from a Zero water device to make ice, as well as clean my Opal for taste, to potentially reduce the build up of scale. Additionally, I looked at the Bluetooth devices under settings, but the Opal isn’t listed. I gave the app a try too, but it took forever, and still couldn’t find the Opal. I have no choice but to return it for a 3rd attempt. The Opal is a fairly new product, and new procedures, and maintenance requirements change mean you’re always playing catch up instead of making ice. When I contacted First Build about my original ice maker, they asked if I had taken the additional steps that weren’t mentioned in the instructions! Another time they asked me if I had poured white vinegar on a paper towel and let it side for 15 hours+ to break up the scale on the shoot. Back when Jawbone released a new Up, I had 5-6 defective ones before I got a working one. Best Buy noted the pattern of high return rates and flagged my account so I couldn’t return anything for a year. I was an Elite Plus member, and sent them a letter acknowledging the high return rate, and pointed out how much money I had spent there that year. If Best Buy purchases and sells defective products, that isn’t my fault. After a week or so, they lifted the restriction they placed on my account. At one point Best Buy asked me if I’d like to participate in their Tech Insiders Network, but I never got a response. I reached out to them and they said it was delayed a week or two, and would get back to me. They never did. I kept asking for updates, and eventually they stopped responding. I like Best Buy, and I want them to succceed. These are really simple problems that could be easily solved or avoided altogether. I have extended warranties on everything I buy from BB, and I’m also a member of their total tech support program. I’m practically walking distance to my BB. However, if I keep having problems like these, I’ll switch to Amazon. The extended warranties are cheaper at Amazon, but you have to wait vs going to Best Buy and coming home with a replacement. Note- My survey responses are based on the two broken Opals I had to return. If I had one that worked as well as my first one, I’d give it all 4-5 stars.

So far I'm really enjoying this machine. I appreciate the fact that I can use filtered water and not necessarily tap water. It was somewhat of an impulse buy, but everybody is so glad that I did. It does make the drinks a little more enjoyable. This type of ice takes much longer to melt than your typical cubes. I know there were more than an average number of complaints about them lifespan of this machine. For that reason I purchased the extended plan just in case. But so far I haven't had any problems. It takes about 3 16 oz bottles of water to fill up the main reservoir which will create about two and a half buckets of ice. There is a version of the machine without the water tank. If you're a family of three or four, definitely get the water tank version. But if it's just you, the less expensive non side tank version will likely suffice.

We are addicted to this ice maker. My son teased me at first until he tried the ice. Now we fight over it. We use this constantly since we purchased. The only thing that scares me is it sounds really loud as if it’s going to die. Please do t ever die on us.

The GE profile ice maker is quiet, quick and very efficient. It makes small cubes which is great for drinks or even for cold water when you add a lime. Very nice flavor. It does not take up much room and delivers good volume for the size. We like it!

This is the one! If you want “good ice” like from sonic, this is the maker. Attractive for countertops, makes enough ice for 2 easily. I had read reviews that it was loud, it’s not that loud. Fill the tank and let it go! Saves me trips to sonic for bags and wife is overjoyed!

This is my favorite kitchen appliance next to my coffee maker! Love the size of ice and how fast it makes. It has WiFi so I can control when I want to turn it on/off even has a schedule you can put it on! Great feature is that it will recycle the water that melts from ice to make more!

Do you love the sonic nugget ice? This is even better. I love this machine. My first one lasted almost 5 years but luckily I bought the extra warranty and Bestbuy just gave me another when it quit. Would still but it again even tho that happened.

This is the best ice machine ever. Makes ice in a timely manner. Easy to use and easy to clean.

Love the ice that this produces, and the side tank makes it easier to keep making ice longer.

I have always wanted a nugget ice maker. This year I splurged and got one. I do not regret my decision. It is so great to have this type of ice readily available any time. After trying the ice, 3 of my friends/family members have purchased their own machines. The machine is easy to use and maintain.

Makes a lot of noise and water drips out of the catchment tank when opening it to get ice. But it makes ice very fast and makes a lot.

Makes ice quickly, a little noisy, does not always draw water from the side tank. The ice bin is a little flimsy but it serves its purpose. Definitely nice to have the extra ice when entertaining. Decent for production for the price.

I was always going through drive throughs to get Ice that I liked because fridge ice is annoyingly big. This machine is amazing! Open box price made it even better!

This thing ROCKS! Best icemaker we have had so far. The side tank is a necessity, increases your output so much. Only complaints is that this style of ice melts more quickly.

Been using this ice maker for almost 2 months and it's better than expected. I makes great, chewable nugget ice in minutes. It does make a little noise but after a little time it's not even noticeable. Definitely worth the money.