Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- |
- SKU:
- 6408648
Customer reviews
Rating 4.4 out of 5 stars with 3777 reviews
(3,777 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Opal 2.0 ice maker for its excellent ice quality and ease of use. The side tank and compact size are also appreciated features. However, some customers have concerns about the noise level, reliability, price, and cleaning process.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Ice quality
Rated 5 out of 5 stars
First Class Ice Maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love, love my chic ice maker. Easy to use and makes nice soft ice chips. Great for parties and every day use.
I would recommend this to a friend - Pros mentioned:Ease of use, Ice quality
Rated 5 out of 5 stars
Terrific Ice Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit! Works better than the one I had, easy to clean and makes great little ice bites! I had reservations due to cost; however, after using it multiple times, I can justify the cost with no reservations. Should have had this one 1st!
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Cleaning
Rated 4 out of 5 stars
Sonic ice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes amazing ice, wife loves it. Only complaint, it needs to be cleaned often if not used as much
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. We’re so glad to hear your family is loving the Opal, and the quality ice it produces! We’re confident it will continue to provide great ice for you for a long time to come. We do regret that you’re not fully satisfied with the cleaning requirements. In general, we recommend sanitizing the unit once a week and descaling it about every two to three weeks, to ensure optimum quality. More details about care and cleaning are available starting on page 7 of the manual, which you can view on our GE Appliances website when you look up the model number and go to the product page. Your feedback regarding cleaning will be shared with our team. We hope this helps, and we’re always glad to assist if you have any other concerns. Best wishes! -Sarah@GEA
- Pros mentioned:Ice quality, Side tank
Rated 5 out of 5 stars
Sales manager
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! The side tank is a must. Overall a bit pricey. I use filtered water and it makes great ice in short time and keeps up with my family.
I would recommend this to a friend - Pros mentioned:Ease of use, Ice quality
Rated 5 out of 5 stars
The Good Ice!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for our mom for her birthday she was so excited to get a chick fil a/ good ice maker! Super easy to clean and assemble. Love that it reuses the melted ice to make new ice! Everyone in the family is benefiting from this gift! Would definitely recommend buying!
I would recommend this to a friend - Pros mentioned:Ice quality
Rated 4 out of 5 stars
I love this icemaker, when it is not leaking.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For those who like pellet ice, you will love this thing. With five living in my house, I don't think this thing ever stops running, we love our ice. So why four stars? After 8 months of use it started leaking. I filed a warrantee claim with the manufacturer and they drug out the process for a couple weeks asking for weird stuff, like a picture of water on my counter proving it was leaking. After they finally approved the warrantee replacement they notified me everything is delayed and it would be a couple of months before they could send me a replacement. So, great product but subpar service.
I would recommend this to a friend - Pros mentioned:Ease of use, Ice quality
Rated 5 out of 5 stars
Great Ice Maker
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent machine, produces great ice, simple and practical. Recommend using spring water to make your ice, it enhances the taste and keeps the machine clean.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- thank you for your feedback! We appreciate you being a valued GEA customer and are happy that you are impressed with your new Opal icemaker. We hope you continue to enjoy it and the famous nugget ice for many years. If there is anything we can help with in the future, please let us know. Sincerely- Dianna@GEA
- Pros mentioned:Ease of use, Ice quality
Rated 5 out of 5 stars
Amazing little ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This little ice maker is awesome. It makes the perfect size ice nuggets, fits right on top of the counter and is so easy to use. It made ice super fast as soon as it was cleaned and set up to go. It is quiet and easy to refill the water. highly recommend!
I would recommend this to a friend Rated 5 out of 5 stars
Ice Maker
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this ice maker. It works well and keeps up with a 6 person house. Love the pebble ice.
I would recommend this to a friend- Pros mentioned:Ice quality
Rated 4 out of 5 stars
Great machine.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great ice machine. The family loves it already, it took a bit to get it working, the app is terrible, don’t use it. Don’t bother to mess with the scheduler and just let it do it’s thing…. It took a few startup cycles to get it running, and it was a little slow for the first few hours, but once it was up and running it makes a very surprising amount of ice in a short amount of time. My only “real” complaint is the ice drawer has to be seated just right, you have to pick up on the tray when you push it in and make sure it clicks in place or else the machine will shut down because it thinks the drawer was left open.
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
Rated 5 out of 5 stars
Love this icemaker
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in August and use this everyday. So far it works great with no issues. I absolutely love the nugget shaped ice. It does make noise during ice making, but not for long periods of time. Highly recommend this icemaker
I would recommend this to a friend - Pros mentioned:Ease of use, Ice quality
Rated 5 out of 5 stars
If you like Sonic ice, this is very much the same
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for you if you are addicted to Sonic ice. Easy to set up and use. The price was good also because others on the market are very expensive. In an hour, the bucket is pretty much full, so I think it's pretty fast for the size also. Great buy at Best Buy.
I would recommend this to a friend - Cons mentioned:Noise level, Reliability
Rated 1 out of 5 stars
Disappointment!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy/Loud, takes very few “breaks” and seems to run almost around the clock; requires sanitizing and/or descaling often…too often…and the process of sanitizing and descaling is extremely tedious, time consuming, and inefficient if not ineffective. Lots of vinegar, bleach required. Unit is very heavy and difficult to carry or move when cleaning. Wife loves the final product (nugget size ice) but we’ve had it just under 1 year and it has started making a terribly loud/new sound, like the motor or “guts” are on their last leg. Would definitely not recommend for the nearly $600 price! GE had this product made overseas somewhere; it shows!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you are disappointed and having these issues with your Opal. The nugget ice is wonderful, and we want to make sure your wife continues to love it for years to come. We would like to get a little more information from you and request that you reach out to us via a private message on GE Appliances social media, like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
- Cons mentioned:Reliability
Rated 1 out of 5 stars
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought last August. Worked fine until October when it started showing add water. I had a full tank. I kept unplugging it for 30 minutes then plugged it back in and aftet awhile same thing happened. I called GE and they won't do anything. For what I paid for this machine, it should have lasted longer than 3 months. I won't buy another GE product again. I have read other people that have the same problem.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. The Opal ice maker comes with a one year limited warranty. Please contact Opal Support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
- Pros mentioned:Ice quality
Rated 5 out of 5 stars
Meghan Markle Ice for your Prince Harry cocktail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You like fast cars? You like freedom? You wanna be one of those guys in the “touch of modern” commercials? This is the ice machine for you. As you search to find that perfect vinyl record to play for your guests - “The Beatles - Revolver” or stick with something a little more classic like “Fleetwood Mac - Rumours?” No, you size up your cronies and Eric Clapton - Slowhand seems like the appropriate recording to celebrate the victory of your favorite sailing team. After 20 minutes of mansplaining your thoughtful choice to your peers, your ice is ready to decorate the boulevardiers you crafted as you educate them on the rich history of the spirit you just served.
I would recommend this to a friend - Pros mentioned:Ease of use, Ice quality
Rated 5 out of 5 stars
Amazing product!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing! So easy to use and get the amazing nugget ice, easy to clean and not that loud when making ice.
I would recommend this to a friend - Pros mentioned:Ease of use, Ice quality
Rated 5 out of 5 stars
Ice, Ice, Baby!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I love the sleek and modern look of this ice maker. It matches everything in the kitchen and produces those perfect nuggets. It’s pretty quiet and makes new ice fairly quickly. Lastly, it’s super user-friendly!
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Cleaning, Noise level
Rated 2 out of 5 stars
Too much maintenance and noisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it. Yes it makes great ice however there is a 10+ step process to clean it every week so it doesn't build up mildew. I do not need anymore maintenance in my life. It constantly runs so have it stored where you can't hear it. Other than that, it would have been a keeper
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
PERFECT MACHINE
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELENT MACHINE PERFECT FOR THIS DAYS WITH HIGH TEMPETURES EASE TO USE.
I would recommend this to a friend - Pros mentioned:Ease of useCons mentioned:Price
Rated 5 out of 5 stars
Ice machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and the ice taste amazing. I wasn’t sure at first because of the price but overall my family loves it. Could be a little cheaper.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- thank you for your feedback! We appreciate you being a valued GEA customer and are happy that you are impressed with your new Opal icemaker. We hope you continue to enjoy it and the famous nugget ice for many years. If there is anything we can help with in the future, please let us know. Sincerely- Dianna@GEA





































