Customer Ratings & Reviews

Awesome Ice! A little louder than expected, but based on all the reviews kinda expected it. Limitless supply of awesome ice! Blue tooth controlled and programable.

I have seen many negative reviews between multiple websites, however, I have had no issues with my machine. I ONLY use purified water in it, and only clean it every 5-6 weeks. It has been running like a charm since November 2020. I think the key is to NOT use tap water. By using purified water, which we have at home in the 5-gallon bottles, it keeps the machine cleaner. It would be nice if the app allowed you more control over the device, like make ice for the next hour(You have to set a schedule to make that happen). Otherwise, no issues. I do go through a lot of purified water when I clean it, but it is worth it since I use this machine several times a day. The ice is the best!

Excellent machine, produces great ice, simple and practical. Recommend using spring water to make your ice, it enhances the taste and keeps the machine clean.

We wanted opal ice badly enough that we purchased a $650 ice machine. When you spend this kind of money you would expect this device to work well. It makes great ice and we love it. The biggest downside to this machine is the noise. It was tolerable when we first started using it. I purchased this Ice Maker on July 15, 2021, and today it is October 8, 2021. This ice maker is 2-3 times louder than the day we took it out of the box. It is now randomly making very very loud squealing sounds that can only be stopped by unplugging the unit. It sounds like the whole thing is coming apart. We have contacted customer service and they are working through a warranty process with us now. In the instruction manual, it tells you to use water with a hardness of 12.0 grains or less. When the warranty team talked to us they stated that you need to use distilled water in this machine. So, if you are fine purchasing distilled water to fill up the tank every time then I say knock yourself out with this ice maker because the ice is awesome. Just be warned it goes through a tremendous amount of water. If you don't want to store distilled water to make ice and you have hard water then I would completely avoid this purchase. Just my two cents.

Love it. Constant ice. Great for mix drinks. Towards the end of the week, the reservoir tank wasn’t feeding the unit. Not sure what happened but I took it out and put it back in and water was feeding the ice maker. None issue at this point.

Great unit! Works better than the one I had, easy to clean and makes great little ice bites! I had reservations due to cost; however, after using it multiple times, I can justify the cost with no reservations. Should have had this one 1st!

For those who like pellet ice, you will love this thing. With five living in my house, I don't think this thing ever stops running, we love our ice. So why four stars? After 8 months of use it started leaking. I filed a warrantee claim with the manufacturer and they drug out the process for a couple weeks asking for weird stuff, like a picture of water on my counter proving it was leaking. After they finally approved the warrantee replacement they notified me everything is delayed and it would be a couple of months before they could send me a replacement. So, great product but subpar service.

Got this for our mom for her birthday she was so excited to get a chick fil a/ good ice maker! Super easy to clean and assemble. Love that it reuses the melted ice to make new ice! Everyone in the family is benefiting from this gift! Would definitely recommend buying!

Love this thing! So easy to use and get the amazing nugget ice, easy to clean and not that loud when making ice.

This little ice maker is awesome. It makes the perfect size ice nuggets, fits right on top of the counter and is so easy to use. It made ice super fast as soon as it was cleaned and set up to go. It is quiet and easy to refill the water. highly recommend!

I have ice now fast and a lot of ice more then my refrigerator put out faster than my refrigerator and more than my federator thank you I got ice

A great ice machine. The family loves it already, it took a bit to get it working, the app is terrible, don’t use it. Don’t bother to mess with the scheduler and just let it do it’s thing…. It took a few startup cycles to get it running, and it was a little slow for the first few hours, but once it was up and running it makes a very surprising amount of ice in a short amount of time. My only “real” complaint is the ice drawer has to be seated just right, you have to pick up on the tray when you push it in and make sure it clicks in place or else the machine will shut down because it thinks the drawer was left open.

Purchased in August and use this everyday. So far it works great with no issues. I absolutely love the nugget shaped ice. It does make noise during ice making, but not for long periods of time. Highly recommend this icemaker

Perfect for you if you are addicted to Sonic ice. Easy to set up and use. The price was good also because others on the market are very expensive. In an hour, the bucket is pretty much full, so I think it's pretty fast for the size also. Great buy at Best Buy.

You like fast cars? You like freedom? You wanna be one of those guys in the “touch of modern” commercials? This is the ice machine for you. As you search to find that perfect vinyl record to play for your guests - “The Beatles - Revolver” or stick with something a little more classic like “Fleetwood Mac - Rumours?” No, you size up your cronies and Eric Clapton - Slowhand seems like the appropriate recording to celebrate the victory of your favorite sailing team. After 20 minutes of mansplaining your thoughtful choice to your peers, your ice is ready to decorate the boulevardiers you crafted as you educate them on the rich history of the spirit you just served.

Great product! I love the sleek and modern look of this ice maker. It matches everything in the kitchen and produces those perfect nuggets. It’s pretty quiet and makes new ice fairly quickly. Lastly, it’s super user-friendly!

Although I’ve only had it a month, this ice machine is so superior to any others that I have tried. It is so quiet and makes perfect ixe. I have discovered that using distilled water seems to make it run so much smoother so I’m hoping for less problems with the maintenance also.

Easy to use and the ice taste amazing. I wasn’t sure at first because of the price but overall my family loves it. Could be a little cheaper.

The ice was great when fresh. The machine itself was super loud and very hot. My aunt has one without the issues my unit had. I feel like mine may have been a returned unit and/or just a fluke. Her unit works well and always has fluffy ice. It's a treat we looked forward to when we visited her and decided to get our own.

I am enjoying this ice machine. I love the sonic ice. It is so easy to use.