Customer Ratings & Reviews

I love this ice maker. It is perfect. I’ve had it for several months and I have nothing bad to say about it. Buy the one with the side tank, it’s worth it 100%

This ice maker is amazing and it keeps up with 5 adults. Some reviews state that it is noisy, but honestly, it doesn't bother us when the TV is on. I would definitely recommend this one! Easy set up and easy to fill water reservoir.

Makes great ice, fairly quickly - faster than our fridge, but its noisier than we expected. the defrosting stage is annoyingly loud and apparently not in error.

Honestly, not worth the price tag unless you are ready to baby the heck out of the machine. It truly requires a lot of work unless you want to hear it scream loudly constantly.

Best ice maker! I bought the first one a few years back and decided to buy a second for our vacations home. The first one is still running like new.

Love the ice maker. Second one I have owned. First one lasted about 2-2-1/2 years so buy the extended warranty. Makes great ice

Love love love my new ice machine. Only negatives is that it’s very noisy and produces a lot of heat but the ice is perfect!!

Great product. Only issue is the sound when its making ice. Over time you get used to it, but can be a bit annoying at first! But, overall a great product.

As much as we love the ice and capacity of this ice maker, with how much we have spent on this thing, we have had to replace it 6x in the past 4 years we have had it. I don’t recommend it. We have it had twice start leaking water profusely from underneath, three times now start making the most horrendous noises that can be heard throughout our entire house and once just quit working. Each time we were able to just have it replaced. Now we are told that was just a “courtesy” and they were wrong for doing that and it should have been sent out for repair each of those times. This time they have to send it out for repair and that will take weeks. It is October and we have only had this one since March. We initially bought our original one for $699 before tax. Absolute rip off with how many times we have had this thing replaced. With how much money we spent on this ice maker and it being under warranty, I can’t go with not replacing it but to say we are disappointed is putting it nicely. I do not recommend this to anyone. The longest one we had was just over a year. I would like to add we also have family members that have also bought one and have had to replace theirs in less than a year as well.

Love this little thing!!!very costly but worth the money if you can afford it don’t waste your money on cheap knock offs

Love it! Works wonderful. Ice is perfect. 4stars because it’s a little loud.

Amaizng ice maker. Sometime it makes weird noises after working for a few days but i defrost it and fixes the issue. Still makes super clean and clear ice

There is no better ice! A little noisy and definitely pricey or it would get 5 stars. Highly recommend if you can stomach the price.

Honestly, its grown on me. I was supprised how smalla dn wondered if it could keep up with the ampunt of ice we use. I hardly ever see it empty even when we have friends and family over. Its been great!

I would love to be able to say this machine is great, but on my second one, all I can say is this is a very finicky machine. For the money, this should be fairly maintenance free and reliable. My first one died after two years making a howling sound like you wouldn't believe. Google the machine and noise, you'll see plenty of complaints. Thankfully, and thanks to Best Buy, I had an extended warranty, so out with the old, and in with a new one. I figured after two years, they would have refined the manufacturing and engineering and come up with a better product. Nope. Less than three days out of the box, occasionally you get a dying animal sound that will wake you up. I don't expect this one to last very long, and in fact, I may just return it this weekend to avoid the rush. Props to the Best Buy extended warranty for making this an easier decision. For the money, I would buy six countertop ones which will likely last a hell of a lot longer. May not be as chewable, but will work to cool your drinks. Good luck, YMMV.

I love the ice machine. Fantastic for our highly active home when the fridge's ice machine alone isn't enough volume to keep up. We have experienced one issue - one of the bearings in the machine has started to squeak/squeal. We are going through the exchange process to get a new one. Highly reccomend the machine, but would rather be honest about the performance issue after only 8 months of regular use.

Love this icemaker. Easy to set up. Made ice quickly. Love the side water container. Worth every penny.

Love it a lot makes eyes right away easy to clean holds the ice well no need to remove it from the bin has an app to set schedule when to make ice or to stop making ice. The app is a little buggy but still works

I have been looking for an ice maker that makes the “good” ice & I finally found it in the ice maker. It is easy to use & makes all of the ice that I need without even using the reserve tank. I highly recommend it.

After moving to NYC from Atlanta, my wife bemoaned for years the lack of « the good ice » at establishments near us. So loud were these calls, I proceeded to investigate what exactly said « good ice » was. If you enjoy the crunchy, mouth pleasing, drink dispersing ice found commonly at Cane’s or CFA, run, don’t walk, to your closest Best Buy for this. Fantastic at full retail, a crime to miss at any discount