Customer Ratings & Reviews

I thought it was going to be "meh". It was expensive, and it just makes ice. I thought, "So, there are cheaper ice makers; there are smaller ones; there are ones that make round ice. Why would I spend so much money? The Wifi? No. That's dumb." Well, I WAS WRONG. I plugged it in and WIZ. BANG. ZOOP. The ice was flying out. Left. Right. Up. Straight into the glass. It was like the chronglestomp fairy just had a bunch of ice babies that were round and crunchy. FOR THE PEOPLE. GET THE ICE.

Easy set up, makes ice pretty fast. Have not used for a large gathering yet but seems to make a try of ice pretty fast.

It is a little noisy, but my family has never enjoyed ice more?!?! It is not the cheapest but worth the money I believe!

Best purchase I've made this year!! Fits nicely on my coffee bar. The ice is perfect ( just like hospital ice)

Great machine so far - no issues 2 months into ownership. Ice is just as described Sonic ice quality. 5x more pricey than the bullet cube competitor but exceeds ice production hands down over those bullet ice machines. I invested in the extended warranty just as a precaution. I’ve read about the poor reviews for the opal 1.0 version but so far this 2.0 version is pretty solid

Perfect Ice Maker. Easy to setup, side tank makes it easy to keep ice at the ready.

Love this ice machine quickly makes ice and it's very small and just like chick FIL a ice.

Purchased our first ice maker in April 2022. Used it everyday and cleaned it regularly, but it broke in late Oct 2022. Error was to add water and could never get it fixed. Waited till Dec 2022 to purchase a new one since we had replacement plan (a must have for this product).

Absolutely love this product. I call it the fountain of youth. I live off of ice water and can drink more per day with how well this unit works. I even have my whole family drinking more water then they normally would since its so easy and plentiful. This is my second purchase of this Ice maker as a gift for a friend.

Great product and very easy to use. Love the crunchy ice!!

Incredible machine . It's the most used appliance in my house . All visitors ask where I got it ! Best Buy of course

We were hesitant to buy, but we have a Samsung frig w/a know ice maker issue that we had already repaired a couple of times. This time we opted to put the cost of repair in to this ice maker - best decision ever…wish we had done it sooner…if you are in Texas, this is like Sonic ice - LOVE

This machine is FANTASTIC. Do not hesitate to buy! I highly recommend. Easy set up, easy to clean and the ice is delicious.

Great product. Smart HQ is the app that controls the ice maker. Slightly noisy.

My family loves the ice. So easy to setup, fill and use. I was worried about it being loud, but noise has not been an issue.

It works well and makes the amount of ice stated, producing a bin full in about 3 hours. If there isn't enough water in the main tank it won't take water from the side tank so be aware of that. I haven't had any issues and so far it's worked great.

Love this ice machine. Makes the sonic ice which everyone loves ! Easy to clean .

This is the best purchase I have ever made. Amazing ice quick and easy. The price is a bit much but so worth it

This icemaker is definitely an investment, but it’s worth every penny. Even if you don’t love sonic ice this ice is awesome and I really don’t like any other ice cubes anymore.

I have to be honest, after buying this I didn’t expect for it to make Ice so fast. I literally had to get bags to start bagging it up! Well worth the money if you’re a ice lover....I’ve even mad Margarita ice bites to place into mixed Drinks lol. Don’t forget to get the extended warranty, a great 4 years investment. I wouldn’t rethink buying again. P S....... it did take a while to start making ice, I even thought it wasn’t working. But soon after it was.... & everytime I turn it on, it takes less than 10mins to start.