Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- |
- SKU:
- 6408648
Customer reviews
Rating 4.4 out of 5 stars with 3770 reviews
(3,770 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Opal 2.0 ice maker for its excellent ice quality and ease of use. The side tank and compact size are also appreciated features. However, some customers have concerns about the noise level, reliability, price, and cleaning process.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice qualityCons mentioned:Noise level
Rated 3 out of 5 stars
G E Opal Ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine works good at times, I've had it almost a month and it's started making strange loud noises, the ice is great the noises are not.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for sharing your experience. Noises coming from your ice maker can definitely be concerning. We recommend that you review page 14 of the owner's manual to see which noises are normal and expected from your unit. If you still feel the sounds is abnormal, please take a look at page 20 for the next possible step. Thanks for choosing GE Appliances, and have a wonderful day. - Don@GEA
- Pros mentioned:Ice quality
Rated 5 out of 5 stars
Must have ice!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the nugget ice. Works great, cleaning takes some time but is worth it to have fresh tasting ice.
I would recommend this to a friend - Pros mentioned:Wifi
Rated 5 out of 5 stars
Buy this NOW!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a surprise for my wife...she LOVES good ice. We don't even use the ice from the fridge anymore because we always have great ice readily available. The built in WI-Fi feature is awesome for scheduling (if you don't want to run it constantly). Best gadget I've bought in a long time!
I would recommend this to a friend - Pros mentioned:Ice quality
Rated 5 out of 5 stars
I love this ice machine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Is a great little ice machine. I was first skeptical about buying it when my wife showed it to me. But once we hook it up we have been using it ever since. We have a ice machine on our refrigerator but we rarely use that now. It does cost a little bit of money but it is worth it. I did buy the two year warranty just in case it dies on me but so far it's been running like a champ.
I would recommend this to a friend - Pros mentioned:Ice quality
Rated 5 out of 5 stars
Worth the Splurge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST ICE MAKER EVER!!!!! Seriously, I have bought a couple of icemakers before this one, and none even come close to this machine. The ice pellets are small and crunchy. This is definently for those people that love eating ice!! I use filtered water, and cleanse the parts weekly to avoid "Slime in the ice machine."
I would recommend this to a friend - Pros mentioned:Ice quality
Rated 5 out of 5 stars
Do my drinks taste better?
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nugget ice is the way to go… I think it makes my drinks taste better!
I would recommend this to a friend - Pros mentioned:Ice quality
Rated 5 out of 5 stars
The best ice maker
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth it. It’s the best on the market and makes the most amount of ice. Having the ice in miniature cubes makes the water or any beverage just taste better. I shut my fridge ice/water off, best choice anyone can make.
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
Rated 2 out of 5 stars
Horrible Noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was good while it lasted. We loved having the nugget ice and the machine kept up with our needs until...it started making a horrible noise. It has been cleaned like the manual states to clean and we lost faith in keeping it plugged in when we are not home. It will be going back to Best Buy. Machine is less than two months old. I used filtered water with the optional filters. The search continues for another machine.
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you taking the time to contact us with your feedback. We apologize that your unit is not meeting expectations and understand that can be disappointing. If you find you are having trouble and the sounds are not the normal operating sounds you can contact our Opal support at 866-907-6718. We are confident they will be able to help. Let us know if you need anything else. Take care! Dianna@GEA
- Cons mentioned:Noise level
Rated 3 out of 5 stars
Good but not Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this ice maker because it’s stylish and looks nice under the cabinets. It’s a great addition if you do use as much ice as I do. I do own one of this already in another house for about 4yrs and been working like a champ. However, I bought a new one for my new home and I had to return it TWICE within a month. First one started to have a strange and annoying noise like quirking while defrosting. (Returned). 2nd one start having a massive leak within 4 days. ( Returned) 3rd one is working well so far.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- We are sorry to hear your first two units did not work out and that you are now on your third. We will use this to help us in the future work on any changes or improvements that need to be made so we appreciate you bringing this to our attention. We do hope that the third time is a charm and this new unit you have works great for you and your family for many years! If there is anything else we can help with in the future, please don't hesitate to reach out and let us know. Sincerely- Dianna@GEA
- Pros mentioned:Ice quality
Rated 5 out of 5 stars
Good product!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does as advertised, makes great, chewable ice. Only had it for a week, but no complaints. I see some complaints about noise, but when it’s making ice, it’s no louder than someone turning pages in a book. I have not used the app, so can’t comment on that. Definitely recommend the model with the side tank, the internal tank is small.
I would recommend this to a friend - Pros mentioned:Ice quality
Rated 5 out of 5 stars
The little ice machine that could.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG love love this ice machine. We use it several times a day. I am so happy that we finally splurged and did it for us. If you have room in your kitchen it is so convenient. I would even build a small stand for it if i needed to. Thats how much I love it.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for taking the time to send us your feedback. We love that you are loving your new Opal Icemaker and that so far it has been a joy for you! We appreciate you being a valued GEA customer and if there is anything else we can help with in the future, please let us know. Sincerely-Dianna@GEA
- Pros mentioned:Ice quality
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice machine and use it every day the ice is perect bite size and great on every drink. Works as you would expect and have had no issue the only thing is the cleaning but you get used to it.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thank you for sharing your positive experience with your ice maker! It's fantastic to hear that you find the ice machine amazing and that it fits perfectly in your daily routine. Having perfect bite-sized ice for all your drinks is undoubtedly a great addition to any kitchen. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know. Enjoy your refreshing drinks! -Kacie@GEAppliances
- Pros mentioned:Ice quality
Rated 5 out of 5 stars
Yes!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were not sure if we would love this, but we DO! It keeps the ice for long, recycles the water and makes ice quickly. We enjoy it daily!
I would recommend this to a friendBrand response from GE Answers
Posted .What a great choice! We appreciate you taking the time to leave your review. We are happy to hear you are loving the new Opal icemaker unit and that it’s become a fast favorite in your home. Sure to be nice for those cold summer drinks too!
- Pros mentioned:Ice quality
Rated 5 out of 5 stars
Great ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our GE Opal Ice Maker. We had a little issue but Best Buy replaced it quickly. We empty it probably twice a day.
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
Rated 2 out of 5 stars
Ice is good, sound is so so awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Presently, I am dealing with a high pitched squeal that drives me crazy. At other times, it makes a extremely loud flatulent noise that had me yelling at my kid it was so gross. It was just so authentic sounding lol. It does this a lot. The ice itself is great, but this noise is just driving me crazy. Probably returning it within the next few days (when my return option expires).
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are sorry to hear you are having this issue with your Opal. We can understand your frustration and apologize for your inconvenience. The Opal Ice Maker is a complex device that combines electrical and mechanical components such as a compressor, pump, motors and fans to deliver perfect nugget ice. These components power on at different times during the ice making cycle. There will be some noise associated with the running of these components. These normal noises typically cease after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds. A gurgle type sound can be heard when the refrigerant system shuts off, there may be a brief gurgle as the refrigerant stops flowing. When the unit first starts up, the gear motor can make a chugging noise. This noise should be considerably reduced after 15 to 20 minutes, once the Opal starts making ice. If you continue to have issues, please reach out to OnPoint directly by calling 1-866-907-6718, M-F 8-8 EST. If you have any questions, please reach out to us via a private mess on Facebook. We are happy to help! Joyce@Profile
- Pros mentioned:Ice quality
Rated 5 out of 5 stars
Great icemaker!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great icemaker. Makes ice fast. We really like the soft ice it makes.
I would recommend this to a friend - Pros mentioned:Ice quality
Rated 5 out of 5 stars
Sonic Ice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Epic ice maker. You should get about 3-4years out of it ( thats what we got on our first one). Great tasting ice that makes quickly and quietly.
I would recommend this to a friendBrand response from GE Answers
Posted .We are so pleased to hear you are loving your nugget ice at home. This is definitely the Good Ice and we're glad it is working quietly and efficiently. The side tank option is the best! It is installed flush to the front of the ice maker so that it does not block the air flow vents on the Opal. Fill the Opal Ice Maker Dispenser's lower water reservoir, if desired. Water will flow from the Side Tank but will have a slow start as it needs time to fill up the water reservoir before the ice maker can begin.
- Pros mentioned:Ice quality
Rated 5 out of 5 stars
Making the “Good ice”
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice produced is wonderful! It takes a little getting accustomed to connecting the tubes and filling with water without causing water to get onto the countertop. This is really an “operator issue” and not the ice maker. The ice produces fairly quickly and can be stored in freezer bags for later use if larger quantities are needed. We are really enjoying this premium ice maker.
I would recommend this to a friend - Pros mentioned:Ice quality
Rated 5 out of 5 stars
Excellent!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment we've made in 2024. This ice machine is fantastic.
I would recommend this to a friend - Pros mentioned:Ice quality
Rated 5 out of 5 stars
Worth every PENNY!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been one of the best purchases I’ve ever made! I love Sonic Ice but hate having to buy the bags they sell because half the ice always gets ruined due to melting. I am an ice cruncher and this ice is so soft and crunchy that it is perfect for me! It makes ice very quickly and continues to make ice all day. I honestly don’t know why I didn’t buy this sooner!
I would recommend this to a friend





































