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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3783 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are impressed with the Opal 2.0 ice maker, particularly the excellent ice quality and ease of use. The side tank and its convenient size for countertop placement are also well-received. However, some customers have concerns regarding the noise level and long-term reliability, while others feel the cleaning process is a bit lengthy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 3,783 reviews
  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Ice Ice Baby

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes ice pretty fast. Its nice that I can stock pile it in the freezer to use for ice chests later as well. The only downside I see to this is the ice is still wet when it comes out of the machine. We have to put it in the freezer to get it ice cold.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    D Richards

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best ice maker. It was a little pricey, but well worth it. I had purchased one on amazon at 1/4 the price and the motor burned out after 2 months. The GE is very quiet. I would recommend the icemaker!!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Best Ice Ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice is made quickly and is perfect. Only down side is the cleaning process since i have hard water. That has been fixed by me buying large bottled waters.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    The best ice maker, ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love our ice maker! It makes the PERFECT ice nuggets. It makes the ice so fast and keeps it's cold in the storage bin. I definitely recommend buying one, yes they are a little pricey but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    “Sonic” Ice!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For those thag remember the ole Hardee’s ice, now Sonic ice and Chick-Fil-A ice, this is it! Delishious, pure, scrumptious ice! I keep it running 24/7 (why not with the optional 4 year warranty). Get it, you won’t be disappointed (except for Karens).

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- Thank you for contacting us with your feedback. We are so glad to hear that you are happy with your icemaker. Your review means a lot to us and lets us know we have achieved that famous nugget ice for our customers. We hope you continue to enjoy it for many, many years to come! If there is anything else, we can help with please let us know. Sincerely-Dianna@GEA GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Best Nugget Ice Ever!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want that sonic/chick fil A ice this is a must. So addicted to this that since getting it we only use this and stopped using our regular cubes. A definite purchase that is worth it.. but make sure to get the BB extended plan in case this investment goes down. Highly enjoy the nugget ice!!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Enjoying ice drinks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a couple of weeks now and i'm loving it so far. good purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Best ice ever!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this ice machine sooo much! It makes the “good ice” we used to go to sonic or chick fil a to get this ice. Literally, we would go just to get the ice, but not anymore! You just have to make sure that you follow directions and keep it clean.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- Thank you for contacting us with your feedback. We are so glad to hear that you are loving your icemaker. Your review means a lot to us and lets us know we have achieved that famous nugget ice for our customers. We hope you continue to enjoy it for many, many years to come! If there is anything else, we can help with please let us know. Sincerely-Dianna@GEA GE_Appliances

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ice maker ever, the hole family loves the small nuggets

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Nice ice.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes awesome ice. Wish it had a water line hook up but its great if you dont mind filling the water container. The change filter notification showed after a week but i put filtered water in it from my fridge so i think it might be a flaw.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality, Side tank

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the pebble ice!! And the side tank is awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This updated model is better than the original.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family loves this ice maker. This is my second machine. The first machine was clogged up from the hard water build up. I did clean the machine, but I guess not as often as I should have. Luckily, I had the Geek Squad protection on this device, as well as my other purchases from Best Buy. I walked in my local Best Buy, they looked up my account, and gave me a new one in the box. The newer model now will now flash "CLEANING" on the L.E.D. control panel when it is time to be cleaned. This happens every 100 hours of use while the machine is making ice.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- We appreciate your purchase and glad to hear your new model is working better for you. We always recommend using distilled water and not tap water. The L.E.D light on the control does make things a lot easier. Thank you for your feedback. We will share this with our engineering and design teams. Have a great day! Joyce@GEA GE_Appliances

  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    Great ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker is easy to set up and makes ice quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Great ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great solution for ice, our fridge ice maker (Samsung) stopped working and we needed a solution. This machine is quiet, efficient, and the ice is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Expensive, but worth the cost.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this ice maker. It is very expensive, but worth it. The ice works well and is made quickly. We haven't had any issues with it. The ice is the type that is safe to chew which makes our kids really happy.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello- Congratulations on your new Opal Ice Maker. We are so pleased to hear you are happy with our Nugget Ice Maker. This is a game changer that allows you to have a quick and easy cool snack that you can crunch. It is easy on your teeth and so convenient to have on hand for parties and everyday life. If you have any questions in the future, please let us know. We are always happy to help! Joyce@GEA GE_Appliances

  • Rated 5 out of 5 stars

    We love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a lot of reviews before purchasing this. I decided the smartest thing to do was to get the GSP plan and regularly maintain it. This is a pricey appliance. As much as a full blown refrigerator. It's not your set it and forget type of thing. That being said, know the water in your area and plan your maintenance around that. Buy the proper products needed to keep it clean. We haven't had any issues with it not filling the ice bucket to capacity. We downloaded the app, put the machine on a schedule and updated it. All app featured tech will need updates. Make sure you do your due diligence and then you can decide if it's a problem with the machine itself. It's a solid device. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Worth the money!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best tasting ice. I had another counter ice machine that made the ice taste plastic and gross. This doesn’t do that. Even with some of it melting back into and remaking ice. I wish I would have gotten it sooner. No more runs to the gas station for the good ice.

    I would recommend this to a friend
  • Pros mentioned:
    Side tank

    Rated 5 out of 5 stars

    Alright stop….

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have got this first, definitely get the tank though

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    A must have!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I have ever made from Best Buy! Machine is a favorite in my house so much so that I purchased one for my parents and my brother will be purchasing his own as well. Ice is the perfect size and an absolute must for anyone who loves ice! It is a little in the pricey side, but Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    My Tabby, I named her.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ice maker is a permanent part of my family that’s how good it is, we have a household of 8 and it keeps up just make sure you put water in the tank. The Ice is so good that it can turn hot coffee cold and still last in the cup.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Oh this is great! We love that you named your Opal icemaker! It shows us that you love it enough to make it like part of the family. We hope that you continue to love and be impressed with your new icemaker for many years to come and it becomes a favorite in your kitchen space. If there is anything we can help with in the future, please let us know. Sincerely- Dianna@GEA GE_Appliances