Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- SKU:
- 6408648
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Opal 2.0 ice maker, particularly the excellent ice quality and ease of use. The side tank and its convenient size for countertop placement are also well-received. However, some customers have concerns regarding the noise level and long-term reliability, while others feel the cleaning process is a bit lengthy.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice quality
Love our nugget ice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love our nugget ice maker. We have received so many complements when guest come over and they love the 'sonic ice'. Can't imagine life without it.
I would recommend this to a friend - Pros mentioned:Ice quality
Best ice ever
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of upkeep! Must clean weekly but the most amazing ice ever!! So much better support with Best Buy!!! Don’t buy anywhere else and ALWAYS buy the protection plan!!!
I would recommend this to a friend - Pros mentioned:Ice quality
Its a Great ice machine!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kids love this ice machine, because it is well and my fridge ice does not work so i thought let’s buy this and i love this item! It makes the ice faster by putting water!
I would recommend this to a friend - Pros mentioned:Ice quality
Nugget ice machine!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ice machine ever!!! HIGHLY RECOMMEND EVERYONE BUYS ONE!
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
Has flaws
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a must have item for people who love nugget ice but it does have some issues. Pros: -Looks nice -Has wifi/app to schedule ice making -Ice is soft and chewy -Has side tank Cons: -Can be loud when making ice -WiFi/App can be flaky and every couple of months it has to be reset and the schedule redone -Takes up a lot of counter space -Expensive One more thing to note, don't be dumb like I was and put the ice bin or side tank in the dishwasher because they can and will shrink and warp (don't ask me how I know :( ).
No, I would not recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level
Just like sonic ice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice! A little noisy but it’s worth it for the ice
I would recommend this to a friend - Pros mentioned:Ice quality
Most used appliance in the house!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase we've made in a long time!! Most used appliance in our house! Good chewing ice, just not quite as good as Sonic. These nuggets are a little harder, but still love it! Makes every beverage so much more enjoyable!
I would recommend this to a friend - Pros mentioned:Ice quality
Sonic Ice on Demand !!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally makes the best ice makes it super fast and makes a decent quantity! I like to brag how I have sonic ice on demand!
I would recommend this to a friendBrand response from GE Answers
Posted .What a great choice! We are happy to hear you are loving your new Opal icemaker unit and that it’s become a fast favorite in your home. Sure to be nice for those cold summer drinks too!
- Pros mentioned:Ease of use
Makes that good ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Super fast and easy set up. Easy to maintain and clean. Definitely recommend this product. I've had this product about a month and have been very happy with the outcome. We are a family of 5 and used 16 ice trays a day having to refill them. With this machine we haven't even had to use the ice treats.
I would recommend this to a friend - Pros mentioned:Ice quality
Great machine with one flaw
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine works great but I could not for the life of me get the optional filter to work with my side tank. Other than that, great product. Wife approved!
I would recommend this to a friend - Pros mentioned:Ice quality
Excellent Ice maker!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ice maker, makes Sonic ice quickly. We use ours at home and carry it with us when we camp in our motor home and it pays for itself in savings by not having to buy ice. But it’s the quality and crunch of the ice my wife loves. Best birthday gift ever. Be sure to get Geek Squad protection.
I would recommend this to a friend - Cons mentioned:Noise level
Ice is amazing the product and service is wack
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes horrible noises every single body that bought says and the customer service for replacement or warranty during the warranty is ridiculous they tell you to record it and send them a video and they will get back to you on fixing it then ask for receipt after you’ve already registered it during purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .The Opal Ice Maker is a complex device that combines electrical and mechanical components. These components power on at different times during the ice making cycle. Typically, when an Opal starts making noises it is an indication that it is due for a descaling and cleaning. We always recommend using distilled water if you aren't already. We are sorry to hear you've had an issue with your Opal and would like to look into this for you. Please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
- Pros mentioned:Ice quality
10/10 Worth the Price for Soft ice.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been looking for a ice maker like this for a good bit and i was not dissapointed. Soft ice like pellets easy to eat (Like the ones you get at the ER) really good if you plan on making anything with ice in a blender it comes out like an slushy without any chunks. Note i did not use the WIFI so this review is without use of that.
I would recommend this to a friend Makes Great Ice but its NOISY!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off this thing makes perfect pellet ice. I was a little worried that It wouldn't produce enough ice but it's been able to keep up with our daily ice needs. Also, I'm super happy cause I just saved myself $4,000.00 by not having to buy my wife a undercounted Scotsman pellet ice maker. However, this thing is very loud! Luckily I had a spot for it in my bar so it's tucked away from the main part of our house. If you plan on putting this in your kitchen THINK TWICE before buying this. MINUS 1 star for noise.
I would recommend this to a friend- Pros mentioned:Ease of use, Ice quality
Crushed ice!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Easy setup. Perfect crushed ice on demand
I would recommend this to a friend - Pros mentioned:Ice quality
Great Ice Machine!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome ice maker! The pellet ice is clean and produces very fast. One note is to clean the system once a month by using a descaler so that the pumps don't clog up or use ultra-filtered water.
I would recommend this to a friend - Pros mentioned:Ice quality
Works as advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works an advertised and has been nice addition to our bar/wine room. Makes pellets at a very good rate so we don’t run out.
I would recommend this to a friendBrand response from GE Answers
Posted .We're happy to hear you're enjoying your Opal Icemaker. This is a wonderful unit that allows you to use "the good ice" in every drink made at home. We're confident this unit will continue to be an asset in your everyday life.
- Pros mentioned:Ice quality
Great ice machine
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice machine makes the most delicious ice cubes. It took a little tike to hook up to WiFi but I can now turn it on with my phone. Makes a great addition if your fridge ice machine is small and you have friends over for drinks. We put this is our bonus room for guests when we watch sporting events/movies.
I would recommend this to a friend - Pros mentioned:Ice quality
Best ice Ever!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a true nugget ice maker. Its Chick-fil-A ice. Love this machine. Would recommend this to all my friends.
I would recommend this to a friend - Cons mentioned:Cleaning
Great device but. ..
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sonic ice but the thing I don't like is the cleaning process. Too time consuming
I would recommend this to a friendBrand response from GE Answers
Posted .We’re glad you love the ice your Opal produces! Regarding the cleaning process, we do want to make maintenance of your Opal as simple and convenient as possible. If it might be helpful, we have details on care and cleaning on page 7 of the manual; if you’d like to view that, you can do so on our GE Appliances website when you look up the model number and go to the product page. Your feedback will be shared with our team for consideration, and we’re confident the Opal will serve your needs well for a long time to come.