Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- |
- SKU:
- 6408648
Customer reviews
Rating 4.4 out of 5 stars with 3777 reviews
(3,777 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Opal 2.0 ice maker for its excellent ice quality and ease of use. The side tank and compact size are also appreciated features. However, some customers have concerns about the noise level, reliability, price, and cleaning process.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice quality
Rated 5 out of 5 stars
Great Ice maker!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best countertop ice maker. It makes tremendous tasting ice and it makes it pretty quickly. About a pound an hour and the size and softness of the ice is just like you would get at a restaurant or gas station with nugget ice. My wife is going to end up needing dentures soon going through the amount she chews :)
I would recommend this to a friend - Pros mentioned:Ice quality
Rated 5 out of 5 stars
Best ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased an original opel when they were first released. The water storage takes away the hassle of refilling regularly. The ice is just like sonic ice and amazing.
I would recommend this to a friend - Pros mentioned:Ice quality
Rated 5 out of 5 stars
Ice Ice Baby
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ice machine. Great investment. Family and friends love the pellets. I eat ice al day. Looks beautiful on my counter!!!!!! Makes ice fast!!!!
I would recommend this to a friendBrand response from GE Answers
Posted .Hello there - We're thrilled to hear that our ice machine has been an excellent investment for you and that your family and friends enjoy the pellets. It's delightful to know it not only serves a functional purpose but also adds an aesthetic touch to your counter. We appreciate your positive feedback and are pleased that it meets your ice needs efficiently. If you ever have more to share or any questions, feel free to reach out. Thank you for choosing GE Appliances. Best regards. -Kacie@GEAppliances
- Pros mentioned:Ease of use
Rated 2 out of 5 stars
Opal 2.0: A Cool Solution with a Chilly T
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Opal 2.0, an innovative ice maker, promises to be a game-changer for your home or office. At first glance, it impresses with its sleek design and the convenience of nugget ice on demand. It churns out pristine ice cubes that are perfect for cocktails, chilled beverages, or simply munching on. Initially, the Opal 2.0 operates seamlessly, delivering ice at the touch of a button. Its ease of use and minimal maintenance are its primary selling points. However, a peculiar issue begins to emerge – the need for defrosting, even after diligent cleaning. The Opal 2.0's downfall becomes evident as ice production decreases due to frost buildup within the machine. Despite meticulous care, users find themselves frequently having to defrost the unit to maintain optimal performance. This unforeseen inconvenience tarnishes the otherwise stellar experience. In conclusion, while the Opal 2.0 is undoubtedly a convenient ice maker, its persistent defrosting requirement can be a chilly frustration. Prospective buyers should consider this aspect carefully before investing in this otherwise promising appliance.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thank you for taking the time to provide feedback about your experience with the Opal 2.0 ice maker. We appreciate your detailed review and apologize for any inconvenience you've encountered with the defrosting issue. Our team takes user feedback seriously as we continuously work to improve our products. We recommend reaching out to Opal through their support line at 1-866-907-6718. They will best be able to get this matter resolved. -Kacie@GEAppliances
- Pros mentioned:Ice quality
Rated 5 out of 5 stars
Works Wonders!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our ice maker has consistently gone out in our newer model refrigerator, the Opal 2.0 has been a huge lifesaver. Don't let the size fool you, this thing produces some ice and has kept up with our gatherings at our home. It works great and the ice quality is great as well.
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Reliability
Rated 3 out of 5 stars
Nugget Ice Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this icemaker and paid quite a bit for the nugget ice. We just found that it stopped working after only one month. Taking it back tomorrow. But loved it while it worked.
No, I would not recommend this to a friend - Pros mentioned:Ice quality
Rated 5 out of 5 stars
Amazing ice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This GE ice maker is the one you want! aesthetically appealing and fast at producing ice. If you like Chic fillet or Sonic ice, this is for you.
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
I would recommend this to a friendBrand response from GE Answers
Posted .Hello there - We're thrilled to hear that our GE ice maker meets your preferences and is the one you want. The combination of aesthetic appeal and fast ice production, especially for those who enjoy Chick-fil-A or Sonic-style ice, is fantastic to hear. If you ever have more feedback or questions, please don't hesitate to reach out. Thank you for choosing GE Appliances. Best regards. -Kacie@GEAppliances
- Pros mentioned:Ease of use, Ice quality
Rated 5 out of 5 stars
crunchy ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE IT!!! easy to set up fills fast '
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
I would recommend this to a friend - Cons mentioned:Cleaning
Rated 4 out of 5 stars
Good Ice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall the system is great for what it was meant for but it could use some fine tuning in the wtaer supply system and cleaning part.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We're glad to hear your GE Profile Opal ice maker is working great! We appreciate you taking the time to provide us your valuable feedback about the water supply system. Thanks for being part of the Profile family!. Best regards. - Don@GEA
- Pros mentioned:Ice quality
Rated 5 out of 5 stars
Love this ice machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love, love this ice machine! I use it more than any other appliance I own honestly. I constantly have a cup of ice to munch on. The ice is perfect crunchy yet soft. We keep it on 24/7 and haven't had any issues. You can also buy filters off Amazon to filter the water if you want, but you don't need to.
I would recommend this to a friend - Pros mentioned:Ice quality
Rated 5 out of 5 stars
Ice maker
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker is the bomb. It helps refill the ice every single day and I recommend this icemaker big time. They did a great job making this portable icemaker great brand and I recommend this product all the way and that’s awesome.
I would recommend this to a friend - Pros mentioned:Ice quality
Rated 5 out of 5 stars
Fantastic Ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice machine is everything I hoped for. It sits on my countertop. Produces an abundance of “good” ice. Is quiet. I am very pleased. Set up takes a little while with flushing the lines and clearing anything that could contaminate. After that is done, it’s amazing. Well worth the money if you are an ice snob like myself.
I would recommend this to a friend - Cons mentioned:Noise level, Reliability
Rated 1 out of 5 stars
Would be great if it lasted longer than a year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great until it didn't. After about a year it started making LOUD knocking sounds that made me think it was about explode. I make sure to clean it every week, but I can't determine what is creating the knocking sound. For as expensive of an appliance it is, it should work properly for more than a year. Each time it makes the knocking sound I have to unplug the entire machine, reclean and it "may" work for a day or so.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to send us your review. We are sorry to hear you are not satisfied with your unit. If you have any concerns about your opal icemaker working properly you can contact our Opal support at 866-907-6718. We are confident they will be able to help.
- Pros mentioned:Ice quality
Rated 5 out of 5 stars
Solid countertop addition.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it! Only hiccup was at initial start getting the air out of the pump. Beyond that, it has been great! We used it to prep ice for a party so maybe 25lbs or so with zero issues.
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Ice quality
Rated 5 out of 5 stars
Ice machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit, i had different brand ice machine and it broke after 9 months of use. This unit makes more ice in less time. Better ice nuggets vs bullets. And so much quieter
I would recommend this to a friend - Pros mentioned:Ice quality
Rated 5 out of 5 stars
Worth every penny if you like "Sonic" ice.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Pretty pricey. Was a simple installation, manual was legible, and yhe ice is perfect. I purchased it for my late mother last year as a mothers day gift. It was one of her favorite gifts before she passed. She wouldve given it 5 stars, so ill do it for her.
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Noise level, Reliability
Rated 1 out of 5 stars
Works Part Time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it decides to work, it works well. The issue is that it doesn't work all the time. And some of the times that it decides to grace us with ice, it is extremely noisy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know an issue with the Opal not producing ice consistently and making excessive noise would be concerning, and we want to help. You may want to make sure the ice chute isn’t blocked, as that could cause an issue with ice production. Following the cleaning instructions starting on page 7 of the manual (which you can view on our GE Appliances website when you look up the model number and go to the product page) would help with an issue with blockage. You can also try resetting the unit by unplugging it for four hours before plugging it back in. Regarding sounds, we do expect the Opal to make some noise as it operates, and information on what sounds the unit may make is available on page 13 of the manual. If you aren’t able to resolve the issue with ice production and/or the noise seems unusual, our Opal Support team is available at 1-866-907-6718; they’d be glad to assist further.
- Pros mentioned:Ice quality
Rated 5 out of 5 stars
Worth the money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ice maker! Super quiet and makes ice very quickly. We had a cheaper nugget ice maker previously and had issues with it being very loud and leaking. Not the case with this one! This is one of those times that it is worth the money for the name brand.
I would recommend this to a friend - Pros mentioned:Ice quality
Rated 5 out of 5 stars
Icy bliss!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One day in, and very happy! This thing can make a ton of ice in a short time. The directions for an initial cleaning were easy to follow, and setup was a snap. Made an icy drink treat with four hours of unboxing. Tank was full by nightfall. Used it heavily all day and it’s still close to full.
I would recommend this to a friend - Pros mentioned:Ice quality
Rated 5 out of 5 stars
Happy wife happy wife
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4th ice maker I had bought for my wife, the other 3 different makes where return because they quit working, it seems to be doing a great job and the wife loves it
This review is from GE Profile - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
I would recommend this to a friend





































