Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- SKU:
- 6408648
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Opal 2.0 ice maker for its excellent ice quality and ease of use. The side tank and compact size are also appreciated features. However, some customers have concerns about the noise level, reliability, price, and cleaning process.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level, Price
Ice Junky
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 02 11 2024..$656.00..Last night 09 09 2024 machine began making noises like a cat in heat. It stopped after about 3 min..This am it started again. This am it didnt stop. We unplugged the unit but it continued to squeal..Finally stopped but now we are scared to leave it running while we are away..Think long and hard before you spend your money on this machine. Its not worth the money..
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand how difficult and concerning it must be to have your ice maker making this noise. We strongly encourage you to contact Opal directly at 1-866-907-6718. They will best be able to get this matter remedied and get your unit working as it should!
- Pros mentioned:Ice quality
Brst ice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes ice fast and no loud at all never run out of ice again
I would recommend this to a friend - Pros mentioned:Ice quality
Ice Ice Baby!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a Christmas present for my in-laws and they were so pumped… Father- in - law now eats ice all day long… I’m now the favorite son-in-law!!!!
I would recommend this to a friendBrand response from GE Answers
Posted .Oh nice! We are glad we were able to help you score points with your father- in- law! That was a great gift choice. We hope you all continue to enjoy your Opal icemaker and it becomes a highlight to your kitchen space. If there is anything we can help with in the future, please let us know. All the best! Dianna@GEA
Trash Product in a Pretty Shell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a younger tech-savvy guy, I thought this high-end ice maker would be a great addition. Instead, I got a glorified paperweight with LEDs. Let’s start with the Wi-Fi setup it’s absolutely useless. I tried every trick in the book: resetting the machine, switching Wi-Fi bands, updating firmware, uninstalling/reinstalling the SmartHQ app. Still nothing. GE’s app is buggy garbage, and support just sends you generic copy paste replies. The design is flawed too. The lid is finicky, the sensors act up constantly, and the side tank is awkward to fill and doesn’t sit right. The noise level is higher than expected, and don’t even think about using it in a quiet kitchen or small apartmentit hums and clicks like it’s fighting demons inside. Reliability? Within the first week it started having random shutdowns. No error messages, no warningjust shuts off. Then the machine began acting like it’s full when it’s clearly not. Restarting it became a daily ritual. Not what I signed up for with a $600+ appliance. Bottom line: Don’t let the sleek look fool you. GE slapped a nice finish on a product that barely functions. The “smart” features are broken, the machine is temperamental, and for this price, I expected excellencenot endless headaches. I’m returning this overpriced boat anchor and advising everyone to look elsewhere. GE really fumbled hard with this one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Given the issues you had with your Opal ice maker, we'd very much like to review your situation. If you still have the product, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, and a copy of your review. -Vikki@GEAppliances
- Pros mentioned:Ease of use
Ice machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this machine!!! Works great!! Easy set up. Mixed drinks or regular drinks or just plain water much better with ice.
I would recommend this to a friend - Pros mentioned:Ease of use, Ice quality, Wifi
Nugget Ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and startup… The wireless also set up was easy. The ice is amazing.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We're ecstatic to hear that you're more than satisfied with your GE Profile Opal ice maker! Thank you so much for taking the time to share your experience. We hope you have a wonderful day! - Don@GEA
- Pros mentioned:Ice quality
Best Ice Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes the best ice! If you love the soft crunchable ice that you get at Sonic, Chick-fil-a and In and Out this is the ice maker you need.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Thank you for contacting us with your feedback. We are so glad to hear that you are happy with your icemaker. Your review means a lot to us and lets us know we have achieved that famous nugget ice for our customers. We hope you continue to enjoy it for many, many years to come! If there is anything else, we can help with please let us know. Sincerely-Dianna@GEA
- Cons mentioned:Noise level
Great ice!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I had bought this years ago. Totally addicting! Most reviews say this model is noisy, but I don’t find it to be very loud at all. And what noise it makes is only for a short period when it is making ice.
I would recommend this to a friend - Pros mentioned:Ice quality
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It makes the best taste icing. Would recommend this product to everyone.
I would recommend this to a friend - Pros mentioned:Ice quality
Ice maker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are an ice chip lover you need this in your life, this is the best ice maker out there.
I would recommend this to a friend - Cons mentioned:Cleaning
Love the Ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice, but cleaning machine is a pain if you have hard water. I’d recommend using filtered or distilled water if possible.
I would recommend this to a friend - Pros mentioned:Ice quality
Love this little nugget maker!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best little nugget ice maker. The only problem I have is that I waited so long to buy it.
I would recommend this to a friend - Pros mentioned:Ice quality
Splurge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet. Makes great nugget ice perfect for hot summers and iced coffee
I would recommend this to a friend - Pros mentioned:Ice quality
ice ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a little skeptical with all the bad review but i seriously love this ice maker...Thank god we bought a pallet of distilled water. I probably put a gallon of water in it everyday.. it keeps up with my family of 4
I would recommend this to a friend - Pros mentioned:Ice quality
Yummy Ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This magical machine just keeps spitting the most wonderful ice. I always loved the ice at Coffee Bean & Tea Leaf and now I have my very own; I love this Ice Maker!
I would recommend this to a friend - Pros mentioned:Ice quality
GE Ice Machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since buying this ice machine I wouldn’t recommend any other, make plenty of ice for the whole family, easy setup.
I would recommend this to a friend - Cons mentioned:Price, Reliability
dies after only 2 years, not heavily used
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good while it last. Only lasted a couple of years, I used it sparely. Way to expensive to die 2 months after extended warranty expired.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand the disappointment caused by your Opal ice maker no longer functioning properly. For help with this issue, please follow the troubleshooting tips in the support article on the GE Appliances website titled: "Opal Ice Maker - Troubleshooting."
- Pros mentioned:Ice quality
Nugget Ice Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this Nugget Ice maker. It replaces ice used quickly. Our guests love it too and always ask where we purchased it.
I would recommend this to a friend - Pros mentioned:Ease of use
Nugget ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always wanted this icemaker because I love the small ice nuggets that you get at certain restaurants so why not have one at my home. It’s easy to set up and easy to clean upon using
I would recommend this to a friend - Pros mentioned:Ice quality
Best ice maker
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Ice is made quick and always filled. The tank makes refilling very convenient and cleaning is also very easy
I would recommend this to a friend