Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- SKU:
- 6408648
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Opal 2.0 ice maker, particularly the excellent ice quality and ease of use. The side tank and its convenient size for countertop placement are also well-received. However, some customers have concerns regarding the noise level and long-term reliability, while others feel the cleaning process is a bit lengthy.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our ice machine, as it easy to use and we always have ice!
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - We're thrilled to hear that you love your ice machine and find it easy to use. Ensuring a constant supply of ice for you is our goal, and we're glad we could meet your expectations. If you ever have more feedback or questions, please feel free to reach out. Thank you for choosing GE Appliances. Best regards. -Kacie@GEAppliances
- Pros mentioned:Ice quality
Great Ice Maker!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker. It works very quickly. My daughter has one just like it. We liked hers do much that we bought our own.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - we are so pleased that you’re happy with your new Opal Ice Maker. We’re confident your families will be able to enjoy delicious nugget ice for years to come and want to thank you for being a part of our GE Family! All the best. Lauren@GEA
- Cons mentioned:Noise level
MrsJ
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my ice machine but it is a little loud when making ice
I would recommend this to a friend - Cons mentioned:Noise level
Nice ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes good ice but it takes awhile to produce a nice quantity and it can be loud at times and I have only had it for a month
I would recommend this to a friend - Pros mentioned:Ice quality
Ice cold
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say …the best ice maker. Ice tastes so good , love the size
I would recommend this to a friend - Pros mentioned:Ice quality
Excellent Product.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how makes crunchy ice, runs very quietly and the ice never melts.
I would recommend this to a friend - Pros mentioned:Ice quality
Crunchy Ice lovers paradise!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this thing! Works great and we use it a LOT! Best ice ever! as good as or better than Sonic party ice. Not too loud, easy to use and maintain and it looks nice! Worth every penny!
I would recommend this to a friend - Pros mentioned:Ice quality
love the ice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Ice ever. Produces a lot. Occasionally have to “reseat" the water tank or make sure the tube isn't crimped if the ice isn't making, but that's more user error i believe
I would recommend this to a friend - Pros mentioned:Ice quality
Love the Ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the ice when it is fresh. If it sits it seems to clump together. Overall happy with this machine, despite the price.
I would recommend this to a friend - Cons mentioned:Noise level
Love!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a wedding gift and I absolutely love it! It works well. It’s kind of noisy but it doesn’t bother me at all.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there,
We appreciate you reviewing your ice maker. It's awesome to hear it was a wedding gift! We're glad to hear you love it despite it being a bit noisy. If you experience any trouble, let us know and we'll be glad to help. Take care! Mike@GEA
Trash Product in a Pretty Shell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a younger tech-savvy guy, I thought this high-end ice maker would be a great addition. Instead, I got a glorified paperweight with LEDs. Let’s start with the Wi-Fi setup it’s absolutely useless. I tried every trick in the book: resetting the machine, switching Wi-Fi bands, updating firmware, uninstalling/reinstalling the SmartHQ app. Still nothing. GE’s app is buggy garbage, and support just sends you generic copy paste replies. The design is flawed too. The lid is finicky, the sensors act up constantly, and the side tank is awkward to fill and doesn’t sit right. The noise level is higher than expected, and don’t even think about using it in a quiet kitchen or small apartmentit hums and clicks like it’s fighting demons inside. Reliability? Within the first week it started having random shutdowns. No error messages, no warningjust shuts off. Then the machine began acting like it’s full when it’s clearly not. Restarting it became a daily ritual. Not what I signed up for with a $600+ appliance. Bottom line: Don’t let the sleek look fool you. GE slapped a nice finish on a product that barely functions. The “smart” features are broken, the machine is temperamental, and for this price, I expected excellencenot endless headaches. I’m returning this overpriced boat anchor and advising everyone to look elsewhere. GE really fumbled hard with this one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Given the issues you had with your Opal ice maker, we'd very much like to review your situation. If you still have the product, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, and a copy of your review. -Vikki@GEAppliances
- Pros mentioned:Ice quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, if you like the sonic type ice, you will love it! Makes lots of ice fast!
I would recommend this to a friend - Pros mentioned:Ice quality
Great ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this ice maker. It will make a full bin of ice in a few hours and I really enjoy the nugget ice.
I would recommend this to a friend - Pros mentioned:Ice quality
Family favorite
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this to put in our basement. Everybody loves it! And it makes ice super quick.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for taking the time to share your review! We’re delighted to hear that our Opal Ice Maker has become a family favorite in your home. It’s fantastic to know that it’s providing ice quickly and is well-loved by everyone. If you ever need assistance in the future, feel free to reach out anytime, as we’re happy to help! All the best! Lauren@GEAppliances
- Pros mentioned:Wifi
Nugget Ice Maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Quiet and the ability to operate from an app is wonderful!
I would recommend this to a friend - Pros mentioned:Ice quality
Works beautifully
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderfully about this for my son and daughter-in-law for a wedding present. They absolutely loved it.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello-Thank you for taking the time to leave your review and choosing us for your gift purchase! What a great choice! We are happy to hear that so far, the happy couple is enjoying it and hope it continues to be a great addition to their laundry space. We are here if there is anything else you need in the future. All the best! Dianna@GEA
- Pros mentioned:Ice quality
Would recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the nugget ice. So glad we bought this. The total tech sale was a nice bonus!
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - The Opal Icemaker is a one-of-a-kind unit, and we are thrilled you appreciate it. We're confident you'll continue to enjoy "the good ice" in your home. Thank you for choosing GE Appliances! Take care. Julia@GEAppliances
- Pros mentioned:Ice quality
Nugget Ice Maker
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift to wife. Kids love the ability to eat the ice. "Sonic' type ice in the home ask the time
I would recommend this to a friend - Cons mentioned:Cleaning
Happy mom.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this gift for our mom for Christmas. She is over the moon. Quite a few cleaning steps before you can make your own ice but as of right now, she's loving it.
I would recommend this to a friend - Pros mentioned:Ice quality
Great ice for all occasions!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes perfect ice! Never have to wait, the ice bin is always full! Its a quick machine and is very solid and built well. Its quiet and its definitely my favorite appliance I own!
I would recommend this to a friend