Customer Ratings & Reviews
- Model:
- XPIO13SCSS
- SKU:
- 6408648
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Opal 2.0 ice maker, particularly the excellent ice quality and ease of use. The side tank and its convenient size for countertop placement are also well-received. However, some customers have concerns regarding the noise level and long-term reliability, while others feel the cleaning process is a bit lengthy.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice quality
Perfect Soft Ice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife is very picky with the type of ice she likes, and she love the ice from this machine. It’s the soft ice.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there- We appreciate you taking the time to reach out to us with your feedback. We are happy that so far you are loving your Opal nugget icemaker so far. We also love the small nugget ice it produces! We hope it continues to work great for you. We are here though if you need anything in the future. All the best! Dianna@GEA
- Pros mentioned:Ice quality
Excellent product !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love, love this ice machine, it’s quiet, as long as it has water, it makes ice, the pellet shape is so much nicer than the cubes or bullets, wish I had bought it sooner!!
I would recommend this to a friend - Pros mentioned:Ice quality
Eddie
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent so far. Ice is small and crunchy. So far no issues or odd noises.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - It's great to hear that your Opal ice maker has been excellent so far! We're confident you will continue to enjoy the performance from your machine for many years. Thanks for choosing Profile for your home! Best regards! -Don@GEAppliances
- Cons mentioned:Cleaning, Noise level
Loud, a little slow & needy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud and a little too much maintenance required. Ice is good if you have the time.
No, I would not recommend this to a friend - Cons mentioned:Reliability
PAPERWEIGHT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had the GE Opal 2.0 ice maker for less than 6 months, and it has completely stopped working. I followed all the recommended troubleshooting steps — cleaning, resetting, unplugging, you name it. Nothing worked. The worst part? GE customer service has been completely unhelpful. They clearly know this is a common issue but refuse to offer a replacement or real solution. For something this expensive, you'd expect some accountability. Instead, I’m stuck with an overpriced machine that makes zero ice and a support team that won’t support. Extremely disappointed. Don’t waste your time or money.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your Opal icemaker unit has stopped working and would like to look into this further for you. Could you please send a PM/DM on any of our social media pages and please include a copy of this review. Dianna@GE Profile
- Pros mentioned:Ice quality
Heaven sent
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m obsessed with the nugget ice from my ice maker.it makes me drink more water. Win win.
I would recommend this to a friend - Pros mentioned:Ice quality
Great Ice Machine!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Sister had this ice machine and after so many times of going to her house we decided we wanted one as well! We absolutely love it! We love the ice and use it all the time!
I would recommend this to a friend - Pros mentioned:Ice quality
Ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it love ice best purchase since my fridge doesn’t make ice
I would recommend this to a friend - Pros mentioned:Ice quality
Crunchy ice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No more big cubes. Love the crunch ice! Machine cranks out ice quietly, and efficiently.
I would recommend this to a friend - Pros mentioned:Ice quality
Fun machine!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been wanting one for a while, it takes but a bit of space and uses A LOT more water than I thought. But it's a nice addition, and the ice is perfect for crunching on a hot day.
I would recommend this to a friend - Pros mentioned:Ice quality
Buy it.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up and incredible ice nuggets. The family loves it.
I would recommend this to a friend - Pros mentioned:Ice quality
Great ice and looks good too.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this machine. Scheduled turn on gives me evening ice for a variety of drinks. Looks great on the counter and the soft chew ice is fantastic on a warm evening.
I would recommend this to a friend - Pros mentioned:Wifi
Not your daddy’s ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this ice machine. Love being able to set a schedule through the app. It’s nice having fresh ice in the morning and when you come home.
I would recommend this to a friend - Pros mentioned:Ice quality
Awesome ice maker!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE this ice maker!! Was hesitant because of the price, but we have loved it.
I would recommend this to a friend - Pros mentioned:Ice qualityCons mentioned:Reliability
Worked for less than a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This lasted for less than a year and First Build says their warranty won't cover it. We bought this 11/28/22 and it was delivered on 12/4/22. On 11/29/23 it quit working. First Build says their warranty is from the date of purchase no matter how long it takes them to deliver. So it lasted for less than a year of use. - If it matters, we live in a place with great water and we only put filtered water in and we do the cleaning. The ice is nice, but that's a lot to pay for a year's worth of ice.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for taking the time to write about your Opal. So sorry to hear about it malfunctioning, especially just outside of warranty. In this case, we'd recommend reaching out to our Opal team by calling: 866-907-6718. They would be happy to review the situation further. We do hope this helps. -Michael@GEProfile
- Pros mentioned:Ice quality
Expensive ice taste better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.crunch, crunch, crunch, you know you want it :)
I would recommend this to a friend - Pros mentioned:Ice quality
Great!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good and just like sonic ice………………………………………..
I would recommend this to a friend - Pros mentioned:Ice quality
Perfect size ice
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this ice maker. The ice is the perfect size for ice eating lovers.
I would recommend this to a friend - Pros mentioned:Ice quality
Nugget ice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love having this little ice maker. Puts off a little heat when it’s making ice but besides that happy with my purchase.
I would recommend this to a friend - Pros mentioned:Ice quality
Sonic Ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes Sonic like ice. We love it! We have turned off our ice maker in our Refrigerator and use this instead.
I would recommend this to a friend