Customer Ratings & Reviews
- Model:
- XPIO13SWOW
- SKU:
- 6584621
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Opal 2.0's excellent ice quality and overall performance, frequently praising its ease of use and attractive design. However, some users find the machine noisy and require regular maintenance, including filter replacements and descaling. The water tank capacity and the need for frequent sanitization are also points of concern for some customers. While the compact size is a plus for many, others find the weight to be a significant drawback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ice quality
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes ice efficiently and quickly. Perfectly rounded ice that pair nicely into your hard or soft drinks or pop into mouth for a nice ice snack.
I would recommend this to a friend GE Profile - Opal 2.0 Ice Maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very pleased with this Ice maker; the ratings do not lie. The best ice maker on the market.
I would recommend this to a friend- Pros mentioned:Ice quality
Ge ice maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product makes excellent ice only set back is the more ice you make the more often you have to sanitize it but not a really big deal
I would recommend this to a friend - Cons mentioned:Noise level
Poor quality for the price, or any price....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement for a older unit (same one) via Bestbuy protection plan. We set this up as instructed and it had a horribly loud compressor noise. It was unbearable, so much that it vibrated our countertop. We immediately returned the new unit and purchased another. So far, so good (knock on wood)
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We're glad to hear that you were able to work with the Best Buy customer service team for a resolution. We appreciate you being part of the GE Profile family. -Don@GEAppliances
- Cons mentioned:Noise level
Is good
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is good mostly quiet but every now and again it sounds like a amber alert from a phone thats under a pillow
I would recommend this to a friend - Pros mentioned:Overall performance
Worth the buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total upgrade over the original Opal. The Descaling is definitely a nice feature when it’s built in.
I would recommend this to a friend Great addition, cleaning is a pain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.besides the constant cleaning and the software issue with the descale light on all the time, it works. I still clean it every few weeks with citric acid. I wish I could figure out why the descale light stays on even though I followed instructions to the T.
I would recommend this to a friendBrand response from GE Answers
Posted .If you have already ran a full descale on your unit and the light is still on or flashing. A flashing cleaning light can indicate that the filter on your model needs to be replaced. Once you replace the filter and turn on the machine, the indicator will stop blinking. More information about the filter can be found in the manual on the website on page 10. If replacing the filter does not resolve the issue, please call our Opal support team directly at 866-907-6718.
- Pros mentioned:Overall performance
Ice Maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the easiest and best ice maker! My family loves it!
I would recommend this to a friend - Cons mentioned:Noise level
Upgraded Model and so much better!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had the regular 2.0 but have two months of loud noises, we could not handle it anymore. We had the Total Best Buy Membership so we were able to return it and get the Ultra model. So much better with a metal scoop, air filter, and descale filter in the box. It is also built better than the regular model. Love it so far!
I would recommend this to a friend - Cons mentioned:Noise level
Great ice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this machine but it is a bit noisy and cleaning takes some time. Overall I’m highly satisfied.
I would recommend this to a friend - Cons mentioned:Noise level
Don’t Buy It
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off, we strictly sanitize and descale early, even though that means about every 3 weeks, we’re going through that lengthy process. It also sits on the open counter with more than the recommended air gap. We also clean the air intake every time we shut down for the descaling/sanitizing. So, the following makes no sense, except for the lack of quality on this thing: At 2 months old, pump refused to prime with descaling filter on, giving the notorious “out of water” message. Bought a new descaling filter - still refused to prime 80% of time. Removed the descaling filter, pump refuses to prime 50% of time. For reference, our tap water is low-medium hardness. When the pump does prime, often by manually plugging the intake with a finger, the ice maker whines and grinds after operating about 10 minutes. After about 10 minutes of that, it goes into defrosting mode. The process repeats itself. Going through the warranty process since it’s only 6 months old. We’ll see how that ends up, but not optimistic. Don’t buy it. The ice isn’t worth it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you're having an issue with your Opal ice maker and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Pros mentioned:Ice qualityCons mentioned:Noise level
GE. Fix your product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ice but the product is only two weeks old and making noises
I would recommend this to a friendBrand response from GE Answers
Posted .We're glad to hear that you love the ice from the Opal ice maker! It's normal to hear noise during the use of the machine. If you believe the noise you're hearing is abnormal, we recommend contacting Opal Support at: 1-866-907-6718, M-F 8-8 EST.
- Pros mentioned:Overall performance
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love using this idea identity works great every time
I would recommend this to a friend - Pros mentioned:Ice quality
Bad ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes ice but come to find out that there is a software issue that cause the descale light to come on. This issue came out in July and we bought this ice market in mid September
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help with any issue you're having with the Descale light. We recommend making sure you've performed the full cleaning and descaling process; care and cleaning instructions are available starting on page 7 of the manual. That manual can be viewed on the Best Buy product page when you pull up the 'Features' section and scroll to the bottom. If you're still seeing the light after performing the full process, we recommend disconnecting the unit from power for 3 to 4 hours before reconnecting. If you continue to have an issue after resetting, please send us a private message via our GE Appliances Facebook, Instagram, X, or TikTok with your contact information, the complete model/serial numbers, and a copy of this review.
The ice is perfect.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I love this ice maker. Just the right size for us. Keep it clean the way GE recommends and you should get the results you want.
I would recommend this to a friend- Pros mentioned:Design, Overall performance
Best ice ever!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible ice maker. Love the upgrades on this model.
I would recommend this to a friend - Pros mentioned:Ice quality
the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect ice every time. Would highly recommend……..
I would recommend this to a friend - Pros mentioned:Ice quality
So So Ice maker
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Icemaker was great in the beginning made plenty of ice about 4 months in of ownership it just quite making ice. It would light up saying making ice for about 5 seconds then just stop
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We certainly understand how important it is to have your ice maker working properly, especially after 4 months of use. We'd like to review this further. Please send us a private message on our GE Appliances Facebook, Instagram, or X accounts, with your full model and serial numbers, contact information, and a screenshot of this review. -Kacie@GEAppliances
- Pros mentioned:Overall performance
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product We use it every day for every drink We love it
I would recommend this to a friend Greatest Ice Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the greatest ice maker!! Makes plenty of ice, its fast and easy to clean and descale!!
I would recommend this to a friend