Customer Ratings & Reviews
- Model:
- XPIO13SWOW
- SKU:
- 6584621
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the Opal 2.0 Ultra Nugget Ice Maker for its excellent ice quality and overall performance. Users appreciate its ease of use, adequate capacity, sleek design, and convenient size, with some also finding the connectivity feature useful. However, some customers have expressed concerns about the noise level and the frequency of required maintenance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised, works perfectly. Highly recommend for purchase
I would recommend this to a friend - Pros mentioned:Ice quality
Best Ice I've Found
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have enjoyed this ice since I plugged it in. It does not take long to fill up with Ice and to keep it full.
I would recommend this to a friend - Pros mentioned:Ice quality, Overall performance
Awesome ice machine!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great ice maker. It looks good and makes high quality ice. Runs smoothly and the ice is perfect!
I would recommend this to a friend - Pros mentioned:Ice quality
Great Nugget Ice Maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We previously had the Opal 1.0 and had issues so we were kind of skeptical going with GE again. However, with this model it seemed like they addressed the issues with overheating causing the unit not to make ice. On this model there are two radiators and a fan on the back along with an removable air filter. These additions so far seem to keep the unit a lot cooler. Hopefully, we can get more than two years out of it. We love it so far. Gets ice in about 15 mins and full in about 4 hours 2-3 hours.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review and putting your trust in us again. Glad you were able to upgrade to the newer version. This new Opal will be sure to keep up with all your cold drinks and become a fast favorite in your home!
Ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker is great and doesn’t take up much space
I would recommend this to a friend- Pros mentioned:Ice qualityCons mentioned:Maintenance requirements
Not a convenient product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice is great and that's about it. The machine requires sanitizing weekly, which requires you to take the entire machine apart, move it to a sink and flush bleach thru it. And then it requires descaling once a month - every time you put the machine back together it'll throw an "Add Water" issue. The machine is overpriced and a hassle. Returning it is a nightmare as you only have 2-weeks and you better have all the boxes, Styrofoam, etc. Honestly I've never regretted purchasing something more in my life.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you sharing your experience with the Opal Ice Maker and we're sorry to hear that you plan to return the unit. If you still have the unit in your possession, please PM/DM us on Facebook/Instagram/X with a copy of your review, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
- Pros mentioned:Capacity, Ice quality
Best nugget ice machine on the market.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes amazing nugget ice. Very easy to clean. The side tank is a amazing. Very high quality machine. Would give 6 stars if I could.
I would recommend this to a friend - Pros mentioned:Overall performance
Opal 2.0
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine has its flaws sometimes. On my third machine but still the best out in the market in my opinion
I would recommend this to a friend - Pros mentioned:Overall performance
Great ice machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with this product and the customer service I received.
I would recommend this to a friend - Pros mentioned:Ice quality
Love and Hate this machine!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the ice!!!! But we are now using our 4th machine. Our machines were cleaned and cared for just as directed. We pet and pamper all of them but between 12-18 months on each of them, they die. Obviously we love the ice enough to keep buying the machines but my best advise is DO NOT buy without purchasing the extended insurance coverage
I would recommend this to a friendBrand response from GE Answers
Posted .We're thrilled to hear you love the ice and want to say thanks for your continued support. That said, we're truly sorry to hear you've experienced repeated issues with your machines, even with proper care. We can understand how frustrating that must have been, and we really appreciate your feedback. We'll be sure to share your experience with our product team for further review. If you ever need assistance in the future, don't hesitate to reach out to us directly. We're always happy to help! - Julia@GEAppliances
- Pros mentioned:Ice quality
Big Difference in Noise Levels
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it’s much quieter than the other model I bought before this ice maker. The descale lights shows up frequently; even after cleaning 3 days earlier? My family loves the ice nuggets!
I would recommend this to a friend - Pros mentioned:Ease of use
GE Profile
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.eating nugget ice from this machine is heaven, easy to use
I would recommend this to a friend - Cons mentioned:Noise level
Loved the ice, they just didn't work right.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So we bought one, got it home and was excited about using it, well it leaked water from the bottom, water came out where the screws are on the bottom so we took it back and got another one just like it. We were still excited about using the second one. We got it set up and tried it out and no water leaks, andit was making ice.We thought, this is great! Then it started making a really loud squealing noise a couple hours later. We turned it off, unplugged it and set it up again, we tried working with it for a few day and it would always start squealing so we took it back. We are so disappointed because we really loved the one our son has. I would upload a video with the noise it made but it's not giving me the option.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you sharing your experience with your Opal ice maker as your insights are important and valued. - Vikki@GEAppliances
- Pros mentioned:Ease of use, Ice quality
Great nugget ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is great to use and relatively easy to set up. It makes eyes a very quickly so you will have no shortage of the best ice around!
I would recommend this to a friend - Pros mentioned:Ice quality, Overall performance
Very good product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great performance and quality of product. Ease to set up and it makes great ice in a short period of time.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review and choosing us for your home.This new Opal will be sure to keep up with all your cold drinks and become a fast favorite!
- Pros mentioned:Overall performance
Purchase with caution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to return two of these a year apart. I am not sure what is malfunctioning but up until then they were great. If you purchase I would most definitely get the warranty.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you've previously had some issues with your Opal, and we'd like to help. If you have any trouble with your replacement unit, please reach out to us on one of our social media platforms, like Facebook, via direct message. We'd be happy to help you however we can.
- Pros mentioned:Ice quality
Best Nugget Ice Maker On Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this ice maker. It makes the best chewable nugget ice out there. But keep in mind it comes at a price, be prepared for routine cleaning of your machine to keep it performing at its peak. To me it’s worth the time and effort because I like to eat a lot of ice. This is my second GE Opal and I highly recommend it!
I would recommend this to a friend - Pros mentioned:Ice quality
Ice maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ice maker is the best I ever had. I love the way it makes the ice nuggets. I would recommend this ice maker to everyone.
I would recommend this to a friend - Cons mentioned:Noise level
Good machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is a good machine. It could be a bit less noisy will be great
I would recommend this to a friend - Pros mentioned:Ice quality
Ice maker
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Life changing!!! Love the nugget ice... Brings your drinks to another level
I would recommend this to a friend