Customer Ratings & Reviews
- Model:
- XPIO13SWOW
- SKU:
- 6584621
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Opal 2.0's excellent ice quality and overall performance, frequently praising its ease of use and attractive design. However, some users find the machine noisy and require regular maintenance, including filter replacements and descaling. The water tank capacity and the need for frequent sanitization are also points of concern for some customers. While the compact size is a plus for many, others find the weight to be a significant drawback.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Ice nugget machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice one of the best purchases that I have made and I’m glad I made it
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review and congratulations on your new Opal icemaker! We are excited that you will be able to enjoy the convenience of having that famous nugget ice in your home whenever you would like. Sure to become a fast favorite in your home for many years!
- Cons mentioned:Noise level
Frustrated on third machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm going to have to return this machine . It's making a terrible noise! Makes ice but sometimes at random it makes a horrible noise
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We can understand your frustration and would like to look into this further for you. If you have not returned your unit yet please send us a PM/DM on any of our social media pages with the model and serial number and please reference this review. Dianna@GE Profile
- Cons mentioned:Noise level
A total waste of monry
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My advice...Do not buy. This item is very heavy and difficult to move close to a sink for cleaning. It is also noisy and generates a lot of heat. Do yourself a favor and purchsae a good cooler like an RTIC Ultra light 52 or a YETI Rambler 45. Go to Sonic once a week and buy 3-4 bags of ice. Less hassle, less cleanup and you don't have to worry about it breaking down. A cooler doesn't break down and can be used for other things like camping, sports events, family gatherings or for fishing (surf or by boat).1
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to provide feedback about your experience. Your concerns are valued, and we welcome your insights as we continually strive to improve the products and services we offer.
- Pros mentioned:Overall performance
MUCH better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works MUCH better than the off brand I purchased twice due to a defect.
I would recommend this to a friend - Cons mentioned:Noise level
Awful Screeching Noise
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine worked well for a short while before it started making a terrible screeching noise after operating for over an hour. I went through the sanitization process and the descaling process, even though I exclusively use distilled water, and it did not stop the noise. I have checked online extensively and GE has not provided a fix for this issue. I will be returning this product and will pick a different manufacturer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for letting us know about the efforts you've already made toward trying to resolve the noise your Opal is making. If you are still experiencing the noise and have not yet returned your unit, we would like to connect with you to learn more. We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review. If you have already returned the unit, we hope to have the opportunity to restore your faith in our products in the future. -Vikki@GEAppliances
- Pros mentioned:Ease of use
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ice machine and super easy to setup and use.
I would recommend this to a friend - Pros mentioned:Overall performance
Great ice machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker, you do have to sanitize is almost weekly
I would recommend this to a friend Wife loves it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product makes ice fast easy to clean the app helps alot
I would recommend this to a friend- Pros mentioned:Ice quality
Buy it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice maker! Super quick at making the ice and has nice esthetics!
I would recommend this to a friend - Pros mentioned:Ice quality
Get another brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice — for a little while! For a machine this price, I would expected it to work for a few years, not about 7 months. And of course they told me afterwards to use distilled water. Are you kidding me? Customer service was very slow in responding.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out to share your experience. We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Pros mentioned:Overall performance
I e maker
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good lovin it, as long as continues to be awesome will be good.
I would recommend this to a friend - Pros mentioned:Overall performance
Ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I suggest using distilled water to operate
I would recommend this to a friend - Cons mentioned:Noise level
Good Ice Maker BUT!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THE ice it makes. But its the thrid one ive bought because the other 2 stater to make this boise that was unbearable to hear. Bow im having to return this one too for the same reason.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad to hear that you love the ice from the Opal ice maker. We apologize for the issues that you're experiencing with this unit. If Best Buy is unable to assist, we recommend you take advantage of the one year limited warranty by calling Opal Support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
- Pros mentioned:Overall performance
Best Profile!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Profile ice maker; works as described.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for the wonderful review! We’re glad to hear your Opal ice maker is living up to your expectations. If you haven’t yet, be sure to check out the SmartHQ app—it makes managing your ice production effortless, from scheduling ice to maintenance alerts, all with the convenience of built-in Wi-Fi.
- Cons mentioned:Noise level
Garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this items and returned it because it started making a squealing sound. When I got my replacement item, it started doing the same thing within an hour after setting it up. This time, it started making a popping sound as well. I called GE because I thought I was doing something wrong. Turns out, they said this is a known issue. Their fix is to drain the machine and let it sit for 30 minutes and plug it back in. Mond you, the machine had not even made a full tub of ice at this point. This product is garbage.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. Please contact Opal Support by calling: 1-866-907-6718, M-F 8-8 EST for further assistance. -Don@GEAppliances
NOT a good performing, consistent product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had high expectations for this product and decided to purchase it based on prior experience with GE products. However, while it worked for a couple of weeks, it suddenly stopped making ice and GE customer support was useless and hard to deal with. Returned the first unit to Best Buy and the replacement unit was equally as bad. Replacement unit has not worked consistently, making ice sporadically and will be returned, as well. I expect for the price at the very least, good, solid support from a manufacturer. GE disappoints in this instance. Looks good, perfomrs poorly. 2 ⭐for aesthetics ONLY!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the issues you've had with your Opal Ice Maker. This isn't what we expect to hear and apologize for your inconvenience. We have some great troubleshooting information on our GE Appliances site, and you can still call our Opal Support team at 1-866-907-6718 for further assistance. Joyce@GEAppliances
- Cons mentioned:Noise level
DO NOT BUY THIS ONE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst opal nugget ice maker I have ever purchased. I had to return the first one because of internal issues and now the replacement is having major issues just within the 4 weeks we had it. It freezes up several times a day, it makes shaved (slush) ice half of the time, the squeling and knocking of the machine becomes unbearable at times and we have to turn it off to get it to thaw out, which only works for a few hours before the issues start all over. We have cleaned it (sanitized and descaled) several times already and nothing has worked. This machine is a very expensive piece of junk.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know how important it is to get your ice maker working properly. We strongly encourage you to contact Opal at 1-866-907-6718. They will best be able to assist you with this matter.
- Pros mentioned:Overall performance
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product………………………………………………………………………………………..
I would recommend this to a friend - Pros mentioned:Overall performance
Convenient home ice machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing machine once your done with the initial setup.
I would recommend this to a friend Gold nugget (ice)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Each generation of this Nugget Ice Maker improves the functions and user interface. I’m pleased with this newest model.
I would recommend this to a friend