Customer Ratings & Reviews
- Model:
- XPIO13SWOW
- SKU:
- 6584621
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Opal 2.0's excellent ice quality and overall performance, frequently praising its ease of use and attractive design. However, some users find the machine noisy and require regular maintenance, including filter replacements and descaling. The water tank capacity and the need for frequent sanitization are also points of concern for some customers. While the compact size is a plus for many, others find the weight to be a significant drawback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
Quality has gone way down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than a week it was making whining noises and having problems with low water even though the tank is full. My previous Opal lasted over 4 years and I doubt the new one would last more than 1 year.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear this and encourage you to follow the steps for cleaning and descaling the unit if you have not already done so. If the issues continue, please call 1-866-907-6718 for further assistance.
- Cons mentioned:Noise level
Too loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had previous model this one is much louder! Works great just loud
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for reaching out. We are glad to hear your Opal icemaker is making great ice for you. We would like to help with the sounds though. Keep in mind there will be some noise associated with the Opal. These normal noises typically stop after 10 to 45 minutes within the ice making cycle. Hard surfaces like the floor, walls and countertops can amplify these sounds. We have a list on our site of normal sounds and also what is not considered normal. Please view our GE Appliances site. If you feel there is an issue, please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review along with your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
- Cons mentioned:Noise level
Does not work and makes loud sound after cycle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this less than a month ago. From the first day I plugged it in, it started making a very loud sound. I attempted to return it with everything including the receipt, but since I was on day 16 (with a 14 day return policy) they refused to let me even do an even exchange. I asked to speak to a manager and was denied that right. I now have a very expensive ice maker that never worked to begin with.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to look into this further for you and get some more information. Would you mind sending us a DM/PM on any of our social media pages and please refrence this review? Dianna@GE Profile
Opal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good< I like this updated opal better than the older one. It reminds you when it needs to be descaled
I would recommend this to a friendNot a Fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice is to wet. Water drains right through the ice bucket in between each set of cubes.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .When using the Opal Ice Maker for the first time, the initial batches of ice nuggets will be slushy. After about 30 minutes, your Opal should be making solid nuggets. If this isn't the case, we recommend you follow the tips in the support article on the GE Appliances website titled: "Opal Ice Maker - Ice is Slush." If the issue continues, please PM/DM us on Facebook/Instagram/X with a copy of your review, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
- Pros mentioned:Ice qualityCons mentioned:Maintenance requirements
Love Ice but Maintenance is a pain.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice but maintenance is a pain. Again love the ice. We drink a lot of water and it is so nice to have the nuggert ice.
I would recommend this to a friendBrand response from GE Answers
Posted .To ensure your Opal continues to make the freshest and most delicious ice available, it is necessary to descale and sanitize the unit on a regular basis. How often it's needed will depend on the quality of your water. To prolong times between cleaning, you might consider using distilled water instead of tap. Your feedback is valued as we are continually looking for ways to improve the products and services we offer.
Great product but the light isn’t working anymore
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give a 5 star, however, the light in the machine has completely stopped working. We have only had the machine for 6 months and the light stopped working about a week ago.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We certainly understand how important it is to have your ice maker working properly. If the light on your unit has stopped working, we encourage you to take advantage of your one-year warranty with us by calling 833-426-3393. -Kacie@GEAppliances
So much better than the cheap ones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it now for 2 weeks and can say I'm impressed. We've gone through a number of cheaper ice makers but this one is much better built, the filter keeps everything super clean, great piece of mind even though we fill it with RO water.
I would recommend this to a friend- Cons mentioned:Noise level
Counter top ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well, but periodic screeching required that it be turned for refund.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that you had to return your first Opal unit as this is not what we would normally expect from our units. We do hope that in the future we can earn your trust back in the future. We will pass this information on to our product teams so they can review further. Dianna@GE Profile
GE NUGGET ICE MAKER
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great when it works. Stopped working after 4 months of purchasing. Customer service exchange process is extremely difficult and lengthy.
I would recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear your Opal stopped working, and you aren't happy with the customer service you've received. We want to help. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, any confirmation number you may have and a copy of this review. With that information, we can review your situation further.
- Pros mentioned:Overall performance
Doesn't work consistently. High maintenance.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am going to try to return this. When it works it works great, but it is very finicky and you have to constantly baby it to work and a lot of the time it flat refuses. There are a million YouTube videos and other fixes online... for $200-300 might be okay, but for the price, it should work well. It doesn't. Just search online.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you're having trouble with your Opal, and we'd like to know more. Please reach out to us on one of our social media platforms, like Facebook, via private message. In your message, please provide a screenshot of this review, the model and serial numbers for the Opal, and a detailed description of the issue you're experiencing, so we can better understand the situation. We hope to hear from you soon. - Julia@GEAppliances
Great Ice Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old ice maker was starting to go out. Much better cooling fan than previous model.
I would recommend this to a friendIce ice baby!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grreat ice maker. Only con isit is a little pricey.
I would recommend this to a friend- Cons mentioned:Noise level
Makes loud noises
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a week this machine started to make crazy noises in the middle of the night. Sounded like the fan was hitting something inside the machine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your Opal was making noises so quickly after setting it up. Usually when this happens it means it needs to be cleaned and descaled. We recommend using distilled water. If you are still having this issue, please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
Best ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend if maintained regularly and also recommend getting the max warranty
I would recommend this to a friendBest Buy terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DON'T BUY FRONM BEST BUY! missing ice scoop holder. Spent over 30 minutes calling store but get transferred to some call center where they can't help you.
I would recommend this to a friendBrand response from GE Answers
Posted .We know an issue with a missing scoop holder would be concerning, and this isn’t what we would expect. If you need to reach out to Best Buy’s customer service, they are available at 1 (888) 237-8289. If you aren’t able to get assistance with them, you can also reach out to our Opal Support team at 1-866-907-6718; our specialists would be glad to review your concern.
Pebble Ice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t live without this ice maker. I had the model before and I like that this one tells you when to clean.
I would recommend this to a friendLove the ice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and very efficient. Enjoy it a lot! Have bought two of these now
I would recommend this to a friendBest customer svc and shipping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a gift. I know it will be a huge hit. Excellent customer service and shipping.
I would recommend this to a friendP 0 S
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT PURCHASE! GE DOES NOT BACK THIS PRODUCT AND I CANNOT EMPHASIZE THAT ENOUGH! OURS DIED IN 9 MONTHS. WE USED FILTERED WATER ONLY AND FOLLOW A CLEANING SCHEDULE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry for the issues you've had with your Opal icemaker. We would like to get more information and request that you reach out to us via a private message on GE Appliances social media like Facebook, X, or Instagram. Please provide a copy of this review, your model and serial number, address, email and phone number.