Customer Ratings & Reviews

Worked only for 2 months and completely stopped working

This is the second ice machine I've purchased. The first one stopped working after 2 months. The second machine arrived broken. I am very disappointed with craftsmanship of this product!!!

My review is based not on its use but on the materials that are toxic. According to the message (should be a big red warning) the product contains Barium, Antimony, Arsenic, inorganic Arsenic and the list goes on.

Not a great machine had to exchange it twice due to errors I'm coming across and customer service is terrible with trouble shooting it. It always says sanitize or add water.

All sorts of issues on this according to users online. There are weird fixes like tilting it on its side to get it going again. Mine stopped making ice after 5 weeks. Best Buys awful return policy is 14 days buyer beware

I had the previous model and the instructions to perform routine maintenance was very well written. These are not. Returning to store.

I paid $630 for a piece of equipment that broke before I had it 30 days and Best Buy says the item is no longer returnable. I have receipt and everything. 30 Days. What a great deal!

Buyer beware! Read the reviews., this is a terrible product.

Horrible ! Don’t waste ur time getting this , I bought 2 and it worked for 2-3 months then just quit . Got another one it worked for a month and kept telling me to add water , it had water in it ! For $600.00 plus you think it would be AMAZING ! Nope !!

Don't Buy. GE doesn't want to warranty the merchandise.

This thing is garbage! It worked great for a couple of weeks and now continues to say "Add Water" no mater what you do. I've tried cleaning it, descaling, priming the pump, etc., etc. I've now had it just more than month and it won't work at all, and of course I'm beyond the return date. What a waste of nearly $600.

Let me first say that we have a number of GE Profile products including our entire kitchen (oven, microwave, stovetop, fridge, etc). We also have a GE Profile coffee maker which we love. We needed to add an ice maker to our bar area as we never seem to have enough ice around our home. When the ice maker arrived, I was exited to set it up. It is important that you clean the system a few times and clean the components before you start making ice. The device started making ice within 10-15 minutes of starting it up. It continued to make ice for several hours until the ice drawer was filled up. I knew the ice would be smaller than most types of ice ("pearl" ice) but it was smaller than I thought it was going to be. Despite that, I filled up my glass with a couple of scoops of ice and started enjoying a cool drink. I was surprised that two scoops took up a large percentage of the ice contained in the ice drawer. After I scooped the ice out, the ice maker started making ice again and the drawer was full again in a couple of hours. The next morning, I noticed the drawer had lost some of the volume of ice that was contained in it before I went to be the evening before. I didn't think much of it, but this kept happening every time I would scoop ice out, and the machine replaces the ice to "full." What I've noticed is the ice drawer can't be kept at a stable frozen temp so there is a fair amount of melting on the bottom of the ice drawer. This causes the ice maker to run to replace the lost ice....and the machine runs a lot. It isn't loud, but it can be heard constantly as our bar area is adjacent to our living room. As we're watching TV, the machine is continually making ice. GE has created a beautiful small appliance with this ice maker. It looks great on the top of the bar. The LED light shines a light on the ice and makes a nice glow in the evening hours. My only problem with this ice maker is that I want to make more ice that doesn't melt in the drawer and offers more substantial ice pellets for drinks. This ice is not the right kind of ice for cocktails, its is better-used for ice water, cold soft drinks an other alcoholic beverages. I hope in future generations of this countertop ice maker, more space will devoted to storing ice and making it colder so it doesn't continually melt in the drawer.

The GE Profile Opal Nugget Ice Maker is a great solution if you are looking for a machine that creates quite a bit of chewable ice cubes. You no longer must make a trip to your favorite gas station to be able to get the ice that everyone likes. It has a large water supply tank to constantly supply the ice maker. The ice storage tank holds quite a bit of ice, plenty to make 5 to 6 people happy to get a full cup of ice. It does have a few drawbacks after using it for a week. The setup process might be a bit of a hassle because you need to use a bleach solution to clean and sanitize the ice maker before you can start. It looks like after you set this thing up, you should be familiar with the process to sanitize this machine in the future. It appears the machine will want you to sanitize with the bleach solution at least once a week. If you have the ice maker far away from the sink, make sure you have a bucket that can be put lower than the machine to drain it out since you need to disconnect water tubes to drain the machine. The second annoyance is that condensation builds up on the bottom of the storage tank and this causes the machine to drip water on the front of the machine when you open the ice storage tank. There is a drip tray provided but that adds to the footprint of the machine. I would like to think that if they designed the ice storage tray slanted at an angle, the condensation would just drain back into the water supply instead of dripping towards the front of the machine. The third annoyance is the sound of the machine when making ice. My kids keep saying is there a dying cat around the house. I would describe it as a low whistle when the ice is being made. If you are hoping to have a quiet house, then this machine is not something you will want in your house. However, after having used other ice making machines, this one is a tad bit quieter. Just realize that this will add background noise to your house that you may or may not want. But given how much ice we eat a day since getting this machine, I find it well worth it.

Best buy jacked the price up over $100 more than competitors

Unit stopped making ice after a few months - says add water. Occasionally will make ice then stops for a long time. Will not recommend this product. Expected more at this price point.

Had to return, it was a used product, I asked the sales person when brought out, they said of course not, but when I took it home it had water in it. I returned it to the the store and got the bullet one instead. So far so good .

Broke within 2 months of purchasing. Horrible value - you are better off buying ice directly from a store than investing in a pebble ice machine not built to last!

I’ve had it about one month and it already stopped making ice. I’m going to have to return it.

Read review in here with the same title...i had same problem "add water" . Lasted less than 2 weeks.

Less than a month old and i have to return it. It only works when it wants to