Customer Ratings & Reviews
- Model:
- XPIO13SWOW
- SKU:
- 6584621
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the Opal 2.0's excellent ice quality and overall performance, frequently praising its ease of use and attractive design. However, some users find the machine noisy and require regular maintenance, including filter replacements and descaling. The water tank capacity and the need for frequent sanitization are also points of concern for some customers. While the compact size is a plus for many, others find the weight to be a significant drawback.
This summary was generated by AI based on customer reviews.
Stay away if you unless you like returning items.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is great when it is working. currently on our thid one in a year and a half. Keeps going into cleaning mode and will not make ice. Had returned the last one and received a used one that is full of scale. Completely disappointed in Best Buy.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. If you're experiencing an issue with your Opal ice maker, please contact Opal Support by calling: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
This is a headache.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These things do not last a year!!! No amount of cleaning or taking care of the machine will change that. I went to the store return my Opal that clunked out on me after 11 months and I had to pay extra for a new one since they didn't make the one I had anymore. What a scam...Bestbuy charged me 100 dollars for a 5 year warranty and still made me pay. Best Buy and GE is not standing behind their products.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We encourage you to reach out to Best Buy directly for assistance by calling 1-800-433-5887. -Vikki@GEAppliances
Need a new one after 2 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty disappointed after a year and a half of use we are having all kinds of issues. Excessive defrosting even after cleaning out all the vents. Constantly having issues with it thinking the ice trey is full when there is no ice at all. Pretty expensive countertop appliance to work for less than 2 years.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This isn't what we expect to hear and truly apologize for the issues you are having and understand how upsetting this is for you. We would like to provide some troubleshooting tips that may help. If the water well is filled to the upper fill line and no ice is being produced, please perform this simple test: 1. Please start the Opal and switch to cleaning mode. Don't forget to detach the side tank. 2. Remove the screen/filter at the bottom corner of the reservoir, exposing the small white rubber inlet used for water circulation. 3. Make certain that the Opal is not connected to the phone app and that the water well is filled to the upper fill line with distilled water. 4. Remove the ice bin and press the button to see if the Opal pumps water. This could take up to 5 minutes to start. 5. Plug the small inlet with your finger for 10-15 seconds to create a vacuum within the pump/circulation system. 6. Release the plug and wait a minute or until you see water movement. 7. If you do not see a change, you may want to repeat these steps a couple of times. Note: If you see water movement, please switch to ice mode and run for 30 minutes. **You may also need to prime your pump so try using a Turkey Baster/Injector and gently fill the hose that doesn't go to the side tank with water, and then restart the machine. If this doesn't help, please reach out to Opal Service at 1-866-907-6718, M-F 8:00-8:00 EST.
Broken and dirty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was dirty and had a broken pieces. If I could rate a zero, I would.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know the situation. To best address this delivery issue, we encourage you to reach out to Best Buy directly for assistance by calling: 1-800-433-5887. -Don@GEAppliances
Mr.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker gets stuck in add water mode. Nothing would make it work. Reordered the product, thinking that the one I had was a lemon, and was sent a broken unit that had been used and was damaged. I returned for refund. Very frustrated and disappointed with this product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the experience you're having with the Opal ice maker. We recommend contacting Opal Support at: 1-866-907-6718, M-F 8-8 EST.