Customer Ratings & Reviews
- Model:
- XPIO13SWOW
- SKU:
- 6584621
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the Opal 2.0 Ultra Nugget Ice Maker for its excellent ice quality and overall performance. Users appreciate its ease of use, adequate capacity, sleek design, and convenient size, with some also finding the connectivity feature useful. However, some customers have expressed concerns about the noise level and the frequency of required maintenance.
This summary was generated by AI based on customer reviews.
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice it makes not reliable 3 purchase of this machine
I would recommend this to a friend- Cons mentioned:Noise level
DO NOT BUY THIS ONE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst opal nugget ice maker I have ever purchased. I had to return the first one because of internal issues and now the replacement is having major issues just within the 4 weeks we had it. It freezes up several times a day, it makes shaved (slush) ice half of the time, the squeling and knocking of the machine becomes unbearable at times and we have to turn it off to get it to thaw out, which only works for a few hours before the issues start all over. We have cleaned it (sanitized and descaled) several times already and nothing has worked. This machine is a very expensive piece of junk.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know how important it is to get your ice maker working properly. We strongly encourage you to contact Opal at 1-866-907-6718. They will best be able to assist you with this matter.
- Cons mentioned:Noise level
Good Ice Maker BUT!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THE ice it makes. But its the thrid one ive bought because the other 2 stater to make this boise that was unbearable to hear. Bow im having to return this one too for the same reason.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad to hear that you love the ice from the Opal ice maker. We apologize for the issues that you're experiencing with this unit. If Best Buy is unable to assist, we recommend you take advantage of the one year limited warranty by calling Opal Support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
- Cons mentioned:Noise level
Awful Screeching Noise
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine worked well for a short while before it started making a terrible screeching noise after operating for over an hour. I went through the sanitization process and the descaling process, even though I exclusively use distilled water, and it did not stop the noise. I have checked online extensively and GE has not provided a fix for this issue. I will be returning this product and will pick a different manufacturer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for letting us know about the efforts you've already made toward trying to resolve the noise your Opal is making. If you are still experiencing the noise and have not yet returned your unit, we would like to connect with you to learn more. We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review. If you have already returned the unit, we hope to have the opportunity to restore your faith in our products in the future. -Vikki@GEAppliances
- Cons mentioned:Noise level
Garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this items and returned it because it started making a squealing sound. When I got my replacement item, it started doing the same thing within an hour after setting it up. This time, it started making a popping sound as well. I called GE because I thought I was doing something wrong. Turns out, they said this is a known issue. Their fix is to drain the machine and let it sit for 30 minutes and plug it back in. Mond you, the machine had not even made a full tub of ice at this point. This product is garbage.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. Please contact Opal Support by calling: 1-866-907-6718, M-F 8-8 EST for further assistance. -Don@GEAppliances
- Cons mentioned:Noise level
Quality has gone way down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than a week it was making whining noises and having problems with low water even though the tank is full. My previous Opal lasted over 4 years and I doubt the new one would last more than 1 year.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear this and encourage you to follow the steps for cleaning and descaling the unit if you have not already done so. If the issues continue, please call 1-866-907-6718 for further assistance.
Wife loves it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product makes ice fast easy to clean the app helps alot
I would recommend this to a friendNOT a good performing, consistent product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had high expectations for this product and decided to purchase it based on prior experience with GE products. However, while it worked for a couple of weeks, it suddenly stopped making ice and GE customer support was useless and hard to deal with. Returned the first unit to Best Buy and the replacement unit was equally as bad. Replacement unit has not worked consistently, making ice sporadically and will be returned, as well. I expect for the price at the very least, good, solid support from a manufacturer. GE disappoints in this instance. Looks good, perfomrs poorly. 2 ⭐for aesthetics ONLY!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the issues you've had with your Opal Ice Maker. This isn't what we expect to hear and apologize for your inconvenience. We have some great troubleshooting information on our GE Appliances site, and you can still call our Opal Support team at 1-866-907-6718 for further assistance. Joyce@GEAppliances
Gold nugget (ice)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Each generation of this Nugget Ice Maker improves the functions and user interface. I’m pleased with this newest model.
I would recommend this to a friend- Pros mentioned:Ice qualityCons mentioned:Maintenance requirements
Love Ice but Maintenance is a pain.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice but maintenance is a pain. Again love the ice. We drink a lot of water and it is so nice to have the nuggert ice.
I would recommend this to a friendBrand response from GE Answers
Posted .To ensure your Opal continues to make the freshest and most delicious ice available, it is necessary to descale and sanitize the unit on a regular basis. How often it's needed will depend on the quality of your water. To prolong times between cleaning, you might consider using distilled water instead of tap. Your feedback is valued as we are continually looking for ways to improve the products and services we offer.
So much better than the cheap ones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it now for 2 weeks and can say I'm impressed. We've gone through a number of cheaper ice makers but this one is much better built, the filter keeps everything super clean, great piece of mind even though we fill it with RO water.
I would recommend this to a friendOpal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good< I like this updated opal better than the older one. It reminds you when it needs to be descaled
I would recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 5 months. Now it is broken. Working with my Best Buy total protection plan. They say it is not covered. Makes me rethink on buying through Best Buy again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to assist you with this Opal icemaker and gather some additional information from you. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
- Pros mentioned:Ice quality
Get another brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ice — for a little while! For a machine this price, I would expected it to work for a few years, not about 7 months. And of course they told me afterwards to use distilled water. Are you kidding me? Customer service was very slow in responding.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out to share your experience. We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
- Cons mentioned:Noise level
Does not work and makes loud sound after cycle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this less than a month ago. From the first day I plugged it in, it started making a very loud sound. I attempted to return it with everything including the receipt, but since I was on day 16 (with a 14 day return policy) they refused to let me even do an even exchange. I asked to speak to a manager and was denied that right. I now have a very expensive ice maker that never worked to begin with.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to look into this further for you and get some more information. Would you mind sending us a DM/PM on any of our social media pages and please refrence this review? Dianna@GE Profile
- Cons mentioned:Noise level
Do not reccomend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise this thing makes is really loud. It never fails in the middle of the night it sounds like someone is screaming.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are happy to assist you with this Opal icemaker and its sounds. have provided some normal operating sounds for this unit on page 13 of the Owner's Manual. If you are experiencing a sound not listed, we encourage you to take advantage of your limited manufacturer's warranty.
- Cons mentioned:Noise level
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had unit since April, Ibdescale, use filters and purified water. This machine is squealing tobthe point youbhave to unplug it. I am syartingbthe process to return.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to assist with the operation of your opal. When your Opal needs defrosting, it may start to squeak as ice begins to build up around the mechanisms. The defrost cycle is automatic and usually takes about 10 to 20 minutes. This is normal operation.
What is not normal is if your Opal is going into Defrost mode too frequently, for example, every day, or goes into Defrost but there are no audible sounds indicating that the auger is frozen. If this is happening, it is highly likely the air vents are blocked. If airflow is constricted, the machine will not produce ice normally.
Be sure the unit has proper air clearance. There needs to be a minimum of 3" inches clearance on the back and the sides of the appliance to ensure proper airflow. Check to ensure that the side tank is not blocking either of the side vents. It should be pulled forward, in line with the front of the ice maker.
Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Great product but the light isn’t working anymore
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give a 5 star, however, the light in the machine has completely stopped working. We have only had the machine for 6 months and the light stopped working about a week ago.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We certainly understand how important it is to have your ice maker working properly. If the light on your unit has stopped working, we encourage you to take advantage of your one-year warranty with us by calling 833-426-3393. -Kacie@GEAppliances
- Cons mentioned:Noise level
GE profile nugget ice maker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our nugget maker however we are on our 2nd machine in two weeks that just starts making a loud cranking sound.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are glad to assist with your Opal making a cranking sound. We recommend unplugging the unit and fully defrost it to make sure there is no ice buildup. You will than need to clean the auger and ice bin to clear any possible blockages. Also make sure the unit is on a level surface. Refer to the link below for guidance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060634
If this doesn't help, please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
2.0 Ultra is a Bust
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 3rd Opal ice maker and this one is a bust. Sanitize light will not go off, once bin is full is will not start making ice again until the unit is unplugged and plugged back in, GE support was no help, before they will even open a warranty case I have to provide multiple pictures and a video to demonstrate what it is doing. Very frustrating.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry that this Opal is not operating as designed. We see that you are working with our team, and we advise you to continue doing so, so our team can get this issue properly resolved for you.