Customer Ratings & Reviews
- Model:
- PFQ97HSPVDS
- |
- SKU:
- 10149809
Customer reviews
Rating 4.2 out of 5 stars with 1514 reviews
(1,514 customer reviews)Rating by feature
- Capacity4.6
Rating 4.6 out of 5 stars
- Dry Time4.0
Rating 4.0 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
- Cons mentioned:Drying performance
Rated 4 out of 5 stars
Love it!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Add a star if you dont mind clothes being a little damp without adding more drying time.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Cons mentioned:Drying performance
Rated 4 out of 5 stars
Ok but worth the space saving
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but worth the space saving and connivence factor. Hard to get clothes actually dry without adding more time which nears a 3 hr cycle
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend Rated 5 out of 5 stars
Best Purchase Ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero regrets buying this. I've had zero issues so far in the 4 months since purchasing. I am so impressed. The best part for me is being able to throw a load of laundry in before bed or before I leave for work and knowing I won't have to switch it over to the dryer. It is just taken care of. Installation was quick. While it is a pretty big (tall) machine, it saves me so much space. Can't recommend it enough. Worth every penny.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend- Cons mentioned:Weight
Rated 5 out of 5 stars
The best washer dryer unit on the market
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer/dryer combo is the real deal. It does exactly what it says it will do and it has made our lives so much easier. Make sure you have a few strong guys though as this is the heaviest appliance I have ever owned I could not recommend, it enough, and I am extremely happy with Best Buy for their ease of use of the application and having the best prices around. Not to mention the geek squad protection is a great value for what they offer.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend Rated 5 out of 5 stars
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it will never go back too two machines washes and drys perfectly will get another one if it ever dies love the smart dispense put detergent in and don’t have too worry about 30 loads
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend- Cons mentioned:Drying performance
Rated 5 out of 5 stars
So far, so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for single guy. No problems yet, but I've only had the washer dryer for a couple of months. Loads of clothing only take about 2 and a half hours on average to wash and dry. Over 3 hours for bulky items like towels. Very convenient piece of equipment. Love that there is no dryer hose needed.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend Rated 5 out of 5 stars
Love it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had it very long, but honestly loving it. Love that I can put in a load before bed and it will be ready in the morning. Or if I put a load in before running errands, it's ready when I get back. The only thing I can say negatively (and wouldn't necessarily consider it negative) is that I have noticed it dries best if you open the door after the load is done so it can "breathe" if you aren't unloading right away.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend- Cons mentioned:Drying performance
Rated 5 out of 5 stars
Changes everything
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love the machine. We always use the more dry setting but things are dry they just dont always feel like it. Manual says to shake it once and sure enough it feels dry. Super weird to get used to but has to do with how things are sealed in. We did King sized bedding and that was perfectly clean and dry - we couldnt believe it. Used to always forget about laundry at night or in the morning but now it doesnt matter since it drys itself. I highly recommend this to anyone in search of a new machine
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Cons mentioned:Drying performance
Rated 3 out of 5 stars
It's not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't work for me the washing and drying time is a long time to not see results
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to help go over the average cycle times and offer tips that can help with the performance. We recommend checking to make sure that your combo is connected to the SmartHQ app and that any pending updates have been downloaded. Having the most current software version available ensures you're getting the best performance out of your combo. For an average sized mixed load, the cycle will last around 1 hour, 56 minutes. This can increase when additional settings are selected. We recommend checking out our article titled "GE Profile™ UltraFast Combo Washer/Dryer - Cycle Times" on our GE Appliances website to view more information about the cycles and for tips that can help with long cycle times.
Rated 3 out of 5 stars
Works but....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned this for quite sometime now. We have some concerns, concerns that GE will not do anything about. Vacuum out the filter housing at least once a week, something isn't quite right with it and you'll get caked on lint stuck everywhere inside there, and it's a chore to get it out of there. Look for it on sale, if you can get it sub $1500 it'll work good.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to assist you further with this combo and gather some additional information. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Rated 4 out of 5 stars
Total Game Changer!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot believe I went this long without these machines! No need to worry about adding soap, detergent or switching loads. They are not perfect, they take more maintenance and regular cleaning but so worth it!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
Magical Machine of the Future
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes and dries the clothes perfectly. Auto-dispenses the detergents for ultimate laziness. Less harsh on the clothes when drying than a more typical dryer. No venting is a real charm as there is no need to run an ugly dryer vent anywhere and since you don't have one you don't need to clean one! Works great with my two dogs that shed quite a bit. The app even harasses you when you've been sitting on the couch too long to let you know the clothes have been in there for an hour or more.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
Buy it. Do it for yourself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth every penny. I was hesitant for two years before we just took a chance on it. It does everything for you and the app is a little glitchy but the machine itself is top notch
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 2 out of 5 stars
Neat Idea With Terrible Customer Support from GE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it is working 'as designed' it's a great unit. However, it rarely works as designed. Any bulky items such as bedding and/or sweatshirts send this combo unit into a series of error messages (Error System Message 8 - Low Water Supply) which ultimately results in the unit not finishing the load and just shutting down. There are a few places in this machine where there is an accumulation of lint and water. These areas are increasingly difficult to access and on one occassion, my wife cut her finger attempting to clear lint from a metal grid behind the lint filter. I purchased this unit 09/2023. This unit is less than 2 years old. I did not purchase the protection plan (shame on me). I contacted GE, as this machine has limited warranties on the motor and the sealed drying system. When I contacted GE, I learned they are LESS THAN WILLING to stand behind their product! They argued with me that I purchased the unit in July of 2023 - even when I told them I was staring at the screen showing my purchase details from Best Buy and then essentially told me they couldn't do anything to assist me in regaining the function of my large appliance that is LESS THAN 2 YEARS OLD! It wasn't until I pointed out that the person from GE had offered to do nothing to find me resolution to my issue. She had her own accounting of the phone call and insisted I said the unit was dead. I again raised question of no way of them knowing the error conditions I am experiencing are tied to the motor or drying system without scheduling a service appointment - AND she hadn't even offered that! Once I said something highlighting this - she was quick to get one scheduled. Terrible customer support experience. BOTTOM LINE: The concept of this unit is decent. We are a family of 5. Being able to start another load of laundry while one is in the dryer is nice. With this unit, a load of laundry takes a minimum of 2+ hours. With a bigger family, this thing runs constantly! Ours has been finicky and hopefully the service call will remedy the issues we are experiencing, but if I were to do it again - I wouldn't or at the very least purchase the protection plan from BB.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to share your experience. Given the issues you've had with your Profile Combo and with our customer service representative, we'd very much like to review your situation. With that in mind, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service history and a copy of your review. -Vikki@GEAppliances
- Pros mentioned:Capacity
Rated 5 out of 5 stars
This our 3rd combo in 20 years
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned 3 weeks, so qualified recommend. This one works. washes and fully dries in <2.5 hours, with "more dry" selected. No more "damp dry". R Arthritis, so moving heavy wet clothing is a challenge. The last combo unit pump failed x 3. Best buy returned the full purchase price 4.5y into our 5 yr extended warranty. 1 medium dog with fine short hair hasn't clogged it yet. Bought the 5 yr extended warranty again.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Pros mentioned:Energy efficiency
Rated 5 out of 5 stars
Convenient machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very convenient. It's nice not needing the gas hookup or fancy electric plug. It uses less space. I like not having to switch from washer to dryer. I really like the automatic detergent dispenser and delayed start option is nice too. You do need to shake our you clothes as you pull them out after drying.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Pros mentioned:Energy efficiency
Rated 5 out of 5 stars
Buy this
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With this GE washer and dryer combo you can control the machine through an app. No longer do you have to worry about getting home to switch your wet clothes before they smell. This machine does it all. You can even multi task in your sleep. Don't hesitate, buy this.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend Rated 4 out of 5 stars
GE Combo Washer/Dryer is a Winner!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This combo washer/dryer is an amazing piece of engineering. 3 cheers to GE for a high quality, well built product. My only complaint is a heavy load of thick type fabric (towels, for example) sometimes are not totally dry at the end of the cycle. I find if I select the "More Dry" option at the beginning of the cycle that usually takes care of it. Otherwise, it's as close to set and forget laundry that we can get!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend- Pros mentioned:Noise level
Rated 4 out of 5 stars
all in one unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like the quiet nature of this machine, also the fact that it only requires 110 volts for operation and no outside vent Nice looking unit and the access is just right with the riser that is available for this unit.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend Rated 5 out of 5 stars
Excellent Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product , especially if you have an apartment, Recommended 100% !!! Thanks GE!!!!!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend











































