Customer Ratings & Reviews
- Model:
- PFQ97HSPVDS
- |
- SKU:
- 10149809
Customer reviews
Rating 4.2 out of 5 stars with 1514 reviews
(1,514 customer reviews)Rating by feature
- Capacity4.6
Rating 4.6 out of 5 stars
- Dry Time4.0
Rating 4.0 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love it! Not having to switch from washer to dryer is the best thing ever
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for your review and choosing the GE Profile Ultrafast Combo unit for your home! We are excited for you to experience all the amazing features. Don’t forget to download the Smart HQ App so you can benefit from the perks of controlling the unit conveniently from your smart phone. We are happy that you love it and hope it continues to be a convenience and joy to use.
Rated 5 out of 5 stars
Simply amazing!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had reservations with going ventless again having had experience with a different brand. The old machine took hours to do a basic load. The ge all in one is very different. 2 hours a full load is complete! No separate machine needed. I can’t tell you how many times the transfer to the dryer would be forgotten. This is simple perfect. Auto dispense of both the detergent and fabric softener has also been amazing. Just throw the clothes in and hit play. That’s it. The only thing to keep in mind is ensure after every load to clean the filter. I would highly recommend this machine.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for your fantastic review! We're thrilled to hear that your Combo has exceeded your expectations, especially after your previous experience with a different brand. The convenience of completing a full load in just 2 hours and not having to transfer clothes to a separate dryer sounds incredibly convenient. We're glad to hear that the auto dispense feature and the simplicity of use have made your laundry routine much easier. Your recommendation to clean the filter after every load is a valuable tip to maintain optimal performance. If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out. Enjoy your hassle-free laundry experience! -Kacie@GEAppliances
Rated 5 out of 5 stars
A Revolutionary machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this machine for about a month now and are impressed with both its cleaning and drying. It has capabilities we are just beginning to explore. WeE especially appreciate the addd space we reclaimed in getting rid of the 2nd machine. Also appreciate the energy savings in being able to shut the gas off to our dryer and that everything ruins on a 120V circuit. Just hoping it holds up in the long haul. We are meticulous in removing lint after each load to try to avoid lint buildup on the heat pump
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend- Pros mentioned:Energy efficiency
Rated 5 out of 5 stars
GE One and Done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are thrilled with this machine! It’s even better than we imagined. And beyond it’s efficiency, it frees up SO much space in our laundry room
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Pros mentioned:Energy efficiency
Rated 5 out of 5 stars
Happy Buyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this washer dryer combo last month, and so far I am happy with it! I don't have to worry about moving the clothes to the dryer. It's all done in one step!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Cons mentioned:Drying performance
Rated 1 out of 5 stars
Bad product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product thinking it would last me for a few years, but it barely lasted a year before breaking down. One day it just stoped drying. I’ve had multiple professionals come out, all of whom were either unfamiliar with the system I reached out to GE customer service several times, hoping they could offer guidance or at least direct me to someone who could help—but their support has been completely useless. Save yourself the headache. Look for a brand that stands behind their products, actually supports their customer and lasts longer than a year.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the experience you're having with the Combo. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
- Pros mentioned:Capacity
Rated 5 out of 5 stars
Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is convenient and holds a lot of clothes. It's indeed a smart machine. Don't mix your blanket and clothes together. It would take forever to dry...
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend Rated 5 out of 5 stars
Magic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine! I’ve had it for a few weeks but have completed a dozen loads. I heard lots of complaints about combination machines generally - that they don’t dry well, but that’s not the case here. I live in a condo with a closet for a compact stacked unit. Since it’s an all in one I now have extra storage space above the unit. I love the auto dispense, the anti wrinkle feature, and the ability to track completion. My favorite though; throwing in a load, losing the door, pushing a button and coming back to a clean, dry load of laundry in under 2 hours.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 3 out of 5 stars
Finicky and impossible for owner to maintain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when it works, it's awesome. Breaks all the time, requires special tools to clean the lint out, requires someone to come out and tear it apart to clean the evaporators.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear of your experience with maintaining this unit. We would like to assist you with this combo and gather some additional information from you. Please send us a private message via Facebook, Instagram, X, or TikTok with your contact information, complete model/serial numbers, and a copy of this review.
Rated 5 out of 5 stars
Great working unit
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was delivered in the time frame assigned, and they placed it right where I needed it. The product is working great so far.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
All in one washer and dryer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. It's the best purchase I made ❤️. I wish it was bigger for my family only downfall.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend- Pros mentioned:Noise level
Rated 5 out of 5 stars
sweet combo washer dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our all in one washer dryer is performing as advertised plus it is super quiet and has little vibration we are very happy with it and are happy we purchased it
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Cons mentioned:Weight
Rated 5 out of 5 stars
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, easy to use. It is very heavy though, so taking it up stairs is tuff. Maybe have best buy deliver it and bring it in lol
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend Rated 5 out of 5 stars
Washer/dryer combo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t used the machine yet but played a bit with the options on the dials
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
Sleek, space saving beauty!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, space saving beauty! I have a very small house with my laundry room visible to anyone in my kitchen. Not having the washer AND dryer prevents those coming in the front door from seeing it! Also love being able to pour the entire bottle of laundry soap and softner into the machine and not having to add it to every load! Still trying to get used to the longer wash/dry cycle, but the payoff is not having to transfer from one machine to the other. And it will recyle on drying so they don't sit in there and wrinkle while it waits for you to unload!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 2 out of 5 stars
Avoid GE like the plague b/ their repair service i
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I didnt have to deal with GE's garbage 'bodewell repair service' i would give this a decent review even with the fact the gasket ripped one month after the one year warranty expired. They have rescheduled the repair three different times and refuse to keep appointments or communicate honestly. The techs lie to protect themselves. This has been a paper weight for a month now. The two in one is convenient though. When it works.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are happy that you enjoy the combo and the convenience provides. We are however sorry to hear of your experience with our Bodewell technicians. We see that you are actively working with our Bodewell team, and we encourage you to continue doing so, as we are confident that they will get your combo back up and running as quickly as possible.
- Cons mentioned:Weight
Rated 1 out of 5 stars
This is the worst machine, Customer service sucks
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst machine ever! I have this machine for about 9 months and it's already stopped drying, the clothes stink, and they come out damp and moldy. After looking at online resources, it looks like the machine needs A LOT of cleaning. like A LOT!!!! This is so inconvenient and is more inconvenient than having 2 machines and moving the clothes yourself. Lint gets stuck in all these awkward places and is impossible to remove. I have told that I have to vacuum, brush & do other dramatics to remove the lint from this machine and it's literally impossible. the machine also weighs 315 lb so its literally impossible to move by yourself to see if you can take the top off to clean. There is also a water clean out valve at the bottom, which is so inconvenient to take out water from and causes a lot of issues. and guess what? Lint gets stuck there as well. I have owned multiple machines in my past, and this is the worst most inconvenient one of them all. The GE customer service is literally the worst, I have called multiple times to people that dont pick up, and when they do pick up, they promise to schedule service with a repair or technician, I don't receive any follow up. I have still not been able to get my machine serviced and it's been over 3 weeks! Overall I am so frustrated with this machine and have no idea what to do. Don't in all gods name buy this machine!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your concerns with your Profile UltraFast Combo. We do make the Owner's Manual available online and recommend you review Pages 19-21 for our suggestions on cleaning the lint filters, the pump filter and the gasket. If you click on the Features tab and scroll all the way to the end of the listing, you'll see a link to the manual. We at GE Appliances would not recommend you attempt to remove the top of the machine as it's not necessary to clean the unit. Like many front load washers, the pump filter is accessible from the front. No need to move the unit at all. Given the difficulty you experienced in trying to reach customer support and/or schedule a service appointment, we encourage you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Awesome machine and space saver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic machine that does it all. love how it washes and dries all in on press of the button. automatic dispensing is also fantastic!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Cons mentioned:Drying performance
Rated 3 out of 5 stars
Drying issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this thing. Regardless of the load size, clothes never come out dry. You HAVE to select “extra dry” to even have a chance and it adds 20+ minutes to the load. I’m planning on keeping it but would not necessarily recommend this combo.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for sharing your insight. We recommend that you download the SmartHQ app to make sure the Combo has the latest software update. Also, please review the 'Loading" section on pg. 18 of the owner's manual for how to properly load your machine. Please let us know if you need assistance in the future. Take care. -Don@GEA
Rated 5 out of 5 stars
Lovely
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service, on time, with great attitude, my new washer and dryer is the best, love it that it does not takes slot of space
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend











































