Customer Ratings & Reviews
- Model:
- PFQ97HSPVDS
- SKU:
- 10149809
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't regret this purchase at all! Created more space in our laundry room. Easy to put in a load and come back later and its all done. Capacity is a little smaller than top loads it seems but not a big deal.
I would recommend this to a friendFantastic washer dryer combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer dryer combo is great. It has smart dispense and i love all i have to do is put the clothes in and once done will be all set. Works great.
I would recommend this to a friendGreat machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine. Just load it, set how you want to wash and dry and hit the panel. Once done, the clothes are dry, No more moving clothes from washer to dryer or a dryer vent to worry about.
I would recommend this to a friendAwesome tech!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is great I love not having to refill detergent very often.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there, and thanks for leaving a review – we’re so glad to hear you love your UltraFast Combo, and that the Adaptive SmartDispense in particular has been useful for you! We’re always available if you ever have any concerns, and we’re confident our revolutionary new model will continue to serve your laundry needs well for years to come. We’re wishing you all the best! -Sarah@GEA
Perfect order and delivery.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my washer dryer combo, it is phenomenal. The delivery guys were on time and was ready to squeeze down my steps and do the install without touching a wall. Great job
I would recommend this to a friendBuy anywhere but best buy! Worst Customer Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review is reflective of my best buy order experience not the product itself. The machine itself is great, and i would 10/10 reccomend, however do not purchase from best buy. We ordered our machine over 30 days ago. We paid for delivery, and the unit was delivered damaged. I contacted customer service immediatly (within 110 minutes of delivery). The customer service agent told me nothing could be done until the order posted. Fast forward a week or so, and the order posts. I contacted customer service again. I told them I would be fine keeping the machine, however I would like something for a refund due to damages. I was told no, not possible, we needed to do a return/exchange. We get that scheduled. Fast forward again - delivery day. The same guys came to redeliver. They did not want to carry the unit up, and the new one down, so they asked if we would be okay with a partial refund. We agreed, as that is all we were looking for. Best buy customer care involved again. We agreed upon a refund amount and were told we would receive a best buy gift card in the mail within two weeks. Two weeks has now gone by, and no refund in the mail. I contact customer support, and it has not been processed yet, and it will be an additional 14 days and nothing more can be done At this point i will be filing a claim on my credit card, due to lack of refund and goods delivered damaged.
I would recommend this to a friendBrand response from GE Answers
Posted .We're glad to hear that you're enjoying the performance from your Combo! We're sorry to hear that you didn't have the best delivery experience. To best address your concern, please contact the Best Buy Customer Service team. Thanks for choosing GE Profile for your home.
Ge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I use at night time and the combo function works great
I would recommend this to a friendCool Technology
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool technology. Bought this to replace a broken washer. Everything in one cycle is great. Once you learn how to program and operate the machine it works great.
I would recommend this to a friendLife saver!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been waiting it long time till my old one died. I was so excited ! It’s almost two months now, everything works good just come out with humid! But it’s ok,still worth it! Anyway i like it!
I would recommend this to a friend- Cons mentioned:Drying performance
Washes great, drys poorly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace pump with in two months of buying, it doea not dry very well. Would not recommend to larger families.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you had to have the pump replaced on your new ultrafast combo. We'd like to assist with the drying performance of the unit. At the end of the cycle, certain items and the air inside may feel slightly humid due to the air-tight seal. This is normal. Simply remove the items giving them a quick shake and they will feel dry in seconds. If your clothes still need a little extra drying, try the “More Dry” option to add more drying time.
Also, be sure to update the software when needed. Keeping it connected to WiFi means you will always be notified through the SmartHQ app when software updates are available. These software updates can optimize your Combo's performance and address any potential drying issues.
For more troubleshooting, please refer to the following article here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063822
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer, but dryer needs improvement as it doesnt dry thoroughly.
I would recommend this to a friendWife loves it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife is super happy so I am happy… and eliminated the problem of forgetting to change loads. It’s like a drop off service. To up it in there and it calls u when ready to hang the clothes
I would recommend this to a friendAmazing all in one
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your thinking about getting this washer/dryer combo. Do it! This thing has completely changed the way i do laundry and has freed up a ton of time also my clothing smells so much fresher than it used to.
I would recommend this to a friendWorks perfectly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine works great! We’ve run it through our clothes, towels, and even bedding and it has washed and dryer it all with ease! I would absolutely recommend this product to anyone looking for an upgrade.
I would recommend this to a friendLove this product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product don’t have to change over hold detergent smart washer and dryer as well hooks up your phone for a busy single mom this product is amazing
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It shakes too much when it's wringing out clothes, and everything in the apt moves. but it dries well
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend calling Bodewell, our service team directly at 1-833-4BODEWELL (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET to have your Profile Combo evaluated and repaired as needed. -Vikki@GEAppliances
Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, I recommend watching tutorials and reading the instructions cover to cover to take advantage of all the features
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thank you for your positive feedback on your new Combo! We appreciate your recommendation to watch tutorials and thoroughly read the instructions to maximize the benefits of all its features. If you ever have any questions or need assistance, please feel free to reach out to us. We're here to help. -Kacie@GEAppliances
Best Washer/Dryer Combo Ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is so amazing I just bought one for my sister!!
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your review. We love to hear that you liked it so much that you decided to get one for your sister! We are excited for her to experience all the great features this unit has to offer. Don’t forget to utilize the built-in Wi-Fi, powered by the SmartHQ app, which allows you to conveniently customize your interior settings from your smart device. Dianna@GE Profile
Love this machine!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love, love this machine. It was a bit of a bear to get in because it is huge! However, hook-up took minutes. One of my favorite perks is receiving a notification on my phone the my laundry is ready.
I would recommend this to a friendHappy campers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this purchase. We are using it in our fifth wheel camper and it’s nothing shy of perfect! Takes about 2.5 hours for an average load. We also have 3 labs and it does great with the fur.
I would recommend this to a friend