Customer Ratings & Reviews

We'd like to provide clarification on how the unique, fast airflow system and ventless technology operate. Warm high-speed air extracts moisture from your garments to gently dry the load with less heat. At the end of the cycle, certain items and the air inside the unit may feel slightly humid due to the airtight seal. This is normal operation. If you remove the items and simply give them a quick shake, they’ll feel dry in seconds. There are some factors that can extend the dry time; for example, if the lint filter is full or the load is improperly sorted. Further information on this can be found in the troubleshooting tips on page 31 of the Use and Care Manual which is located in the "From the Manufacturer" section of this product page. If needed in the future, we're always here to assist and ensure you get the most out of your new appliances.

Goodness! This is certainly not the experience we want you to have with your Combo. Thank you for taking advantage of your one-year warranty with us. We're positive that our technician will be able to get your unit working as it should. As you are waiting for your technician appointment, we do encourage you to ensure that your Combo is up to date. For assistance with this, you can view the article on our GE Appliances website called "GE Profile™ UltraFast Combo Washer/Dryer - Finding the Software Version ID". Also, if you've used bleach to clean your unit and are still having odor issues, we'd like to learn more and ask that you send us a private message on either Facebook or Instagram so we can gather some additional information and help in the best way we can.

We appreciate you letting us know the situation and we're sorry to hear that you're experiencing this issue with your Combo. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances

We're sorry to hear about your experience with your Profile Combo and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service history and a copy of your review so we can research your situation. -Vikki@GEAppliances

Hi - We are delighted to hear how pleased you are with your beautiful new Profile UltraFast Combo. It makes us so happy to hear you say this is the "best" purchase you've made this year and that you're finding your clothing are super clean. Please be sure to reach out to us again if you have any questions or concerns as we are always happy to help. Wishing you the best! Vikki@GEAppliances

Hi - We are deeply sorry to hear about the issues you are having with your Profile UltraFast Combo and apologize for your disappointment and inconvenience as this is certainly not the experience, we wanted for you. We do have a couple of troubleshooting suggestions that just may resolve these issues. Let's start with getting you connected as a software update may improve your dry performance. On our YouTube channel we offer a great video titled: "How to Connect to the SmartHQ App" or you can contact our Connected Home Support Line at 1-800-220-6899, Monday-Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET for assistance. We would also suggest reviewing a support article we offer on our site titled: "GE Profile™ UltraFast Combo Washer/Dryer - Excessive Noise or Shaking". Let’s make sure all installation steps were carefully followed. If you follow these suggestions and continue to have difficulty, we recommend you to call our GE Appliances Service team at 1-800-432-2737 to schedule a service appointment to have your unit checked by one of our skilled service technicians. If you have additional questions or concerns, we encourage you to reach out to us via direct message on one of our social media accounts like Facebook to discuss your situation further. Be sure to have your complete model and serial numbers as well as a snippet from this review when you do. Wishing you all the best! Vikki@GEAppliances

Hi - We are saddened to hear about the difficulty you are having with your Profile UltraFast Combo. The experience you have described Is not at all what we've come to expect to hear from our new Combo owners. You mentioned having installed a software update. We recommend checking to see if an additional update is needed to optimize the wash and dry performance. If this does not resolve the issues you were having we encourage you to reach out to us via direct message on one of our social media accounts like Facebook to discuss your situation further. Be sure to have your complete model and serial numbers as well as a snippet from this review when you do reach out. We look forward to hearing from you. Kind regards - Vikki@GEA

Please make sure you have the most updated software version. We have an article with details on checking the software on our GE Appliances website, titled 'GE PROFILE™ ULTRAFAST COMBO WASHER/DRYER - FINDING THE SOFTWARE VERSION ID'. You can view that by looking up the title and clicking the 'Support' tab. We also have details on what to check for a drying concern on page 27 of the manual, linked here: https://files.bbystatic.com/4oYRZ2W8cc%2FTSKPYcLuKKA%3D%3D/Owners%2BManual%2Band%2BInstallation%2BInstructions If you're not able to solve this concern, our service department is available at 1-800-432-2737.