Customer Ratings & Reviews
- Model:
- PFQ97HSPVDS
- |
- SKU:
- 10149809
Customer reviews
Rating 4.2 out of 5 stars with 1514 reviews
(1,514 customer reviews)Rating by feature
- Capacity4.6
Rating 4.6 out of 5 stars
- Dry Time4.0
Rating 4.0 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
- Cons mentioned:Drying performance
Rated 1 out of 5 stars
DO NOT PURCHASE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped drying after 3 months. Getting a technician out is more difficult than a space shuttle launch. GE has awful customer service. Words cannot express the level of frustration. When I see reviews like this I usually think “nah, it’s prob just a one off thing”. No, it’s not. I’ve properly maintained this machine, but it’s failed.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please reach out to us via private message on Facebook or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
- Cons mentioned:Drying performance
Rated 2 out of 5 stars
Washer and dryer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all good don’t dry very well take too much time
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please ensure that your loads for your Combo are properly sorted, the lint filter is clean, and that Eco Dry is on. If you'd like, you can view more troubleshooting tips on page 31 of the Use and Care manual. If these tips do not help, please schedule service by calling 833-426-3393. One of our great technicians would be happy to investigate this matter further.
Rated 5 out of 5 stars
Double wash2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans clothes, awesome machine. Love the features. Lives up to all the positive reviews.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
Great Appliance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to our new home, dont have to worry about dryer vents and saves space!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 3 out of 5 stars
Class action lawsuit on lint buildup issue
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big and heavy. Google the lint issue lawsuit for this model and sign up.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendRated 5 out of 5 stars
all in 1
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No more moldy clothes, and clothes are ready to go
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
Time saver
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is great no longer have to wash my loads again because I forgot to switch them
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 1 out of 5 stars
Shaking my entire house.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this washing machine. Best Buy is horrible. The installation person delivered it but said he wasn't a plumber and wouldn't connect the hoses. NBD. I connected them and it worked fine at first. It started vibrating and that turned into shaking the entire house this past week. I checked the leveling and it was perfectly leveled. Then I realized that the feet hadn't been installed between the pedestal and the machine, it was attached by thin metal brackets and just floating. I looked at the directions and it clearly states to install feet on the machine. There are none and I'm sure the metal brackets have been bent by the weight. I've called Best Buy multiple times to have a repair scheduled and they say I'm out of their service area and they cannot schedule the repair. It's under warranty & they need to fix what they did! I can't even do it myself because the directions say to put the shipping bolts and brackets back on, the installers took shipping bolts with them. For now I would still recommend the machine, I'm hopeful that I can get it off of the pedeatal somehow so it will work properly again. I DO NOT recommend purchasing it from Best Buy. I'm hopeful that they will do the right thing and fix this problem.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're disappointed to hear you're having issues with your unit after your installation. We recommend you continue trying to work with BestBuy to find a solution, as they are best equipped in this situation. We truly apologize for the inconvenience and disappointment. Feel free to reach out to us if you have any questions about the features or operation of your unit. We're always here. Kind regards. Julia@GEAppliances
Rated 5 out of 5 stars
Great buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The whole experience from purchase to delivery and use was a Godsend
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
Love washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works for my busy life. I work early in the morning and home with kids then cooking
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there – we’re delighted to hear that our Ultrafast Combo has become a valuable addition to your busy life, making your daily routine more manageable. We appreciate your feedback and are here to support you if you should ever need assistance in the future. Thanks for being a part of the GE Appliances Family and have a great day! Lauren@GEAppliances
Rated 5 out of 5 stars
GE Profile All in One
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We did 3 loads of laundry the day of delivery and 3 the next day and we love it!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
2-1 All you need
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used the one my father bought, liked the it so much I bought two lol
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
Best purchase ever
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever. Only issue is now I want two of them
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
Great Washer/Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing does what it needs to do in a reasonable amount of time. Highly recommended.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
Fabulous
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has changed my life. Please dont hesitate and but this thing :)
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 1 out of 5 stars
Broken upon arrival?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this unit for one week and It is typically taking around 6 hours to do a load of laundry. I have not done large loads whatsoever. the largest load was a sheet and a fitted sheet. At the end of the cycle, the clothes are still wet and not to the point where you can shake out the humidity and they are fine. I have to run 2 separate drying cycles. the standard cycle is 2-2.5 hrs but at the end of the cycle, the clothes are in a load sensing status for a long time. one load it was in this cycle for 3 hours. The air is not blowing hot at all and I did discover some fault code codes related to the heat pump invertor board. I cleared the codes and reset the unit. The air is a little warmer but the machine does not get warm like others mention and obviously the clothes are not getting dry. I think there is obviously an issue with the heat pump as there are thousands of reviews out there raving about this unit. Not to mention, I did design my remodel to accomodate this specific unit so I am just very disappointed.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. At your earliest convenience, please reach out to us on any of our social media platforms via private message with the complete model/serial numbers of your Combo, pictures if available, and a copy of this review so that we can look into the situation further. We look forward to hearing from you soon. Kind regards. -Don@GEAppliances
Rated 5 out of 5 stars
Ge profile all in one washer and dryer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer and dryer! I love it. I highly recommend this wonderful machine.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend- Cons mentioned:Lint filter
Rated 2 out of 5 stars
Damp clothing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review. Does it fully dry clothes and a lot of maintenance with the lent trap. 
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Yes, it does dry your clothes. When the cycle is complete, certain items and the air inside may feel slightly humid due to the air-tight seal. This is to be expected! Simply remove the items giving them a quick shake and they will feel dry in seconds. The lint filter doesn't require a lot of maintenance. We recommend cleaning it after every 5 drying cycles.
Rated 5 out of 5 stars
Easy......
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good well built machine...... It's a very good well built machine ...
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok so this item is really good homie, much love and respect
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend











































