Customer Ratings & Reviews

Excellent washer and dryer ease of use does the job with ease

If I could give it zero stars I would. It worked well for about 3 months then we noticed the total load time continued to increase. When we first got it it would take about 2 hours and 15 minutes to wash and dry a load. 6 months of owning it I can do a load in 11 hours. I am told, after technician calls, that it is working as good as I will for our situation. I still don’t know what that means. We wash clothes weekly(like most people). I am very disappointed with this product and the fact that GE will not stand behind it. Technicians are not trained to work on this product so they just kind of “wing it.” We now can only wash clothes so we basically have a very expensive washer. It’s true what they say, if it’s too good to be true, it probably is.

We save so much space and have not had any problems thus far.

Bought a washer dryer combo in November, after 2 months it started taking longer to dry and noticed a bunch of lint in the back when you pull the lint trap out. Called service they came out an cleared some of the lint out, called back the next week, the load sensing came on and ran for 2 hrs on the dryer. Tech came back out said they had to ordered a new sensor. Called and again the dryer was sending out codes, 352-353 saying the unit was over heating, had appointment for service they called and said that the appointment was cancelled because the part was on back order till June. The tech showed up an I told him what they said an that you wouldn’t be showing up. He said that’s not right called his dispatch an his dispatch said they would over night the part. Never showed up, called customer service the told us the it is on back order till June, nothing in the notes about over night the item.

Awesome machine. Very quiet, great for small places

Very poor takes forever to dry I had to dry the clothes like 5 times

I absolutely love mine washer dryer. It makes my clothes smell cleaner. I don’t have to worry about clothes souring in my washer anymore and I love not having to put laundry detergent and fabric softener in every time and I love that I can put the clothes in and come home and they’re done.

DO NOT BUY THIS! I have had GE Appliance Repair come out five times to fix various things like the unit overheating, the unit not drying, and now the INSIDE bottom of the unit fills with water and floods my laundry room. Each time, they replace something different and I have to wait another week until they come back out with another part. Currently, I’m waiting on a part and cannot use the unit for YET ANOTHER week. I haven’t even had this thing for a year, and it’s been unusable for 1.5 months while waiting on repairs. This thing was a complete waste of money.

I have had this machine for 2 months. First, it stopped drying our clothes. It took a week to get a repair man to come and look at it and was told that it will take 3 weeks to a month to receive the parts to fix it. While we were waiting for the parts the washer went out. So, after 2 months of owning this machine, I am unable to wash or dry our clothes. Complete waste of money. Do not purchase this machine!!!!!!

The first model delivered was damaged and had to be replaced. The replacement model works great though.

Nice piece of equipment. Love my purchase the delivery staff was professional got it ready in no time.

Works good it just takes a little getting use to the machine tell you need more liquid fabric softener when the thing is but machine still operates

Nice. Would not pay more than the BK FRDY 1,900 for it but not bad.

Service has been out 6 times in the short 9 months of ownership. Replaced the same parts (pretty much the entire system)2 times and it is still force stopping, overheating, clothes not fresh, and do not dry easily 2-3 hour dry time for all loads. They won't replace it even with all of these issues, so im going to the point of scrapping it -not worth the headache!

This product is well made and it does everything it says. Clothes are very clean and the drying cycle works very well, We have 4 adults using this machine.

Beyond expectations. It beats my other brand by a mile. Where does the heat go? I have no idea. Load, go to work, come home: 1 and done.

What a machine the wash and dry in one Is great so far worth the money

Don't Buy that Piece of Junk I got one in August and has been down more then it has been up tomorrow makes the 5th service call and when they order parts it takes up to a month to come in!! Calling customer service takes forever to get through!!! Stay Away from!!!

This new technology is extraordinary, you just put your clothes in a washing machine and it comes out almost folded and wrinkle-free.

After about 11 months, I noticed the drying cycle would change to 2 or 3 hours instead of the normal 1 to 1-1/2 hours. But the clothes would be dry after the normal time. I called GE and they sent a service tech from A & E Factory Service, calling themselves Sears Home Services. They diagnosed it as needing a new sensor. A&E ordered the part and rescheduled a return service call to replace the sensor. I received the new sensor from GE in a few days. Over the next 45 days, A&E scheduled the appt to replace the sensor 12 TIMES and did not show up, scheduling a new date instead. They finally showed up on the 13th scheduled date to replace the sensor. After that, I noticed that the clothes were not dry when the drying cycle was supposedly done. I called GE again. They scheduled A&E to come again to check it out one more time. On that date, A&E did not show up AGAIN and rescheduled the appt for the next week. We will see if they show up next time. GE also refuses to issue a refund.