Customer Ratings & Reviews
- Model:
- PFQ97HSPVDS
- SKU:
- 10149809
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Service techs call them “wet dogs”
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS MACHINE. ALL OF THE REVIEWS ARE SHORT TERM. After 8-12 weeks, the dryer becomes bogged down with lint regardless of how hard you clean it due to an engineering flaw that allows large amounts of lint into the blue fin heat pump. I had a tech come out and he informed me that all of the service techs refer to these machines as “wet dogs” and wouldn’t sell them to their in-laws. I wish I could’ve known this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear you feel this way and encourage you to send us a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, and a copy of your review so we can look into this for you.
To long to dry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes forever to dry, a good idea but you can only do 1 load a day… you have to keep turn on the dryer to get things dry
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your experience. We apologize for any inconvenience with drying. For a better experience, make sure to separate heavy items. Large, heavy fabrics contain more moisture and can take longer to dry. Also, make sure to clean the lint filter after every 5th dry cycle. We hope these suggestions help as we look forward to you experiencing the best in laundry. All the best.- Kianna@GEA
First unit was DOA, delivery process became a mess
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered my unit online, scheduled delivery. When the unit came, found the unit to be bad as the door wont latch. Fast forward to redelivery, the delivery was separated from the installation date. I had to spend anothet 15 min on the phone to fix it. As a result, my delivery installation date got pushed back again. I dont know if i will have it next week, will have to wait and see
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you've had these issues. This is definitely not what we want for you and truly apologize for your inconvenience. We really do appreciate your purchase and know you will absolutely love your new All-in-One Combo once the new one is delivered and installed. We recommend making sure you have the most current software version. It should be 45.0.4.64. If you need help checking to make sure your software is up to date, you can take a look at an article on our website titled: GE PROFILE™ ULTRAFAST COMBO WASHER/DRYER - FINDING THE SOFTWARE VERSION ID. If you have any questions or need anything at all, please reach out to us via a private message on social media, like Facebook. Thank you! Joyce@GEAppliances
May be great… if you can get it delivered
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So no issue with GE at this point. This may be an amazing appliance. I just can’t get Best Buy to deliver it. My second appointment and they didn’t even drive by. Can’t get anyone on the phone. Have used BB in the past but will probably never again. I can’t keep taking time off work for deliveries that don’t show.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We apologize for the inconvenience and frustration you've experienced with the delivery of your Combo from BestBuy. We understand the importance of a reliable and timely delivery service We strongly encourage you to reach out to your local Best Buy store to get this resolved. They will best be able to let you know when your unit will be delivered. We know you're going to love it once it is in your home and you're able to use it. All our best. -Kacie@GEAppliances
Sorry so sorry I tried this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased from another site. Wish I had avoided. The dryer doesn't cut it. Lint management is terrible. Accumulates everywhere in machine. Check your corners and your evaporator. Its circumventing the filter housing. No help from ge. No parts available from ge. Don't fall for hype like I did
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings -
We sincerely apologize for the challenges you've encountered with your Combo unit. This is certainly not the experience we want for you, especially as you've been unable to get the help you need. We understand your frustration, and we want to address this matter promptly. Please reach out to us on social media with your full model and serial numbers, along with a copy of your review, so we can investigate further and assist you. We appreciate your patience and the opportunity to resolve these issues. Thank you for bringing this to our attention, and we look forward to helping you soon. -Kacie@GEAppliances
Arrived Broken!!! GE cant fix and won't replace
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never even used. GE attempted 2 repairs over 3 week time. Then told me parts are unavailable and no time line given. Offered me money for Laundromat but not replacement. Customer service very difficult and not helpful. AVOID!!!!!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're saddened to hear this as this is not the experience we wanted for you. We encourage you to send us a private message on one of our social channels (Facebook, Instagram) with your contact information, service information and a copy of your review so we can look into this for you.
Received broken 'new' item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.During the initial wash cycle, the spinning mechanism produced alarmingly loud banging noises and caused the unit to shift several inches from its original position. This apparent malfunction raised serious concerns about the product's safety and overall integrity."
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - We sincerely apologize for the inconvenience and concern caused by the issues you've encountered with your new Combo. This is not the experience we want for you. We encourage you to ensure that the brackets on the unit are removed. The diagram for this can be found on page 24 of the use and care manual on the product page. Please also check that the water hoses are not hitting the back of the unit. If these tips do not help, please send us a private message on any social media platform with your full model and serial numbers as well as a screenshot of this review. We look forward to assisting you soon. -Kacie@GEAppliances
Sucks -)$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t make the mistake of buying this , Clothes aren’t dry , they are wrinkled and dear god don’t leave them in there overnight!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To ensure the best drying performance from your Combo, please make sure the software is up to date using the SmartHQ app. We offer some great support inside of the Owner's Manual that could help with the issues you're experiencing. We recommend you follow the suggestions in the "Clothes too wet" section on pg. 27; and the "Wrinkling" section on pg. 30. The Combo also offers the Wrinkle Care option that could help as well. If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your Combo. You can schedule an appointment by calling us at: 1-800-432-2737.