Customer Ratings & Reviews
- Model:
- PFQ97HSPVDS
- SKU:
- 10886126
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
- Cons mentioned:Drying performance
Buyer beware, too expensive for such a headache
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so looking forward to not having to remember to transfer laundry to dryer, but this thing is SUCH a pain. You can't put large loads in due to dryer function. I have to use the vacuum to clean the filter after every wash and inside the filter holder for it to dry. Even with that, in less than 1 month, it's not drying well and the inside of filter compartment now has water in it each time I go to clean the filter with the vacuum. So frustrating to spemd so much money on something that makes your life more frustrating and doesn't work right after a few weeks.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If you run a Wash Only cycle, or stop a Wash+Dry cycle prematurely, you may find that the lint filter may feel slightly damp. Anytime a wet load is going through a high spinout, there will be opportunity for some moisture to circulate through the air system and land on or around the lint filter which could cause the filters to feel damp at the end a of wash cycle. This dampness goes away while running a dry cycle. -- If there is standing water around the lint filter after a wash cycle, this is not typical and a service call will be required to investigate this issue. We recommend scheduling service online by visiting the GE Appliances website or by calling 1-800-432-2737. -- We also recommend to ensure that your software is up to date, as that may improve drying performance.
Loving it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just moved into a new home and needed a new washer and dryer as our buyers wanted to keep our current ones. did allot of research and wacthed allot of videos. We are so happy with our choice, clothes come out perfect all dry and clean. Could not be happier
I would recommend this to a friendGreat so far!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes and drys loads in 2 hours. Overall has been a great machine. It is a little on the louder side.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - We're thrilled to hear how pleased you are with your Profile UltraFast Combo. The sound rating of the Combo in washing is comparable to any of our other frontload washers. It is important that unit be properly installed and leveled and the shipping bolts removed. In drying, the unit is quieter than standard dryers since the drum is insulated and there is no external venting. If you feel your Combo is louder than what we have described, we recommend having our service team check the unit. If needed, you may call 1-800-432-2737 to schedule a service appointment. This is a great unit and we are confident it will serve you well. Kind regards - Vikki@GEAppliances
Do not buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product. The first service call was less than 3 months after receiving the machine. I had to wait almost a month for them to come out only for them to come out and have to order a part and wait several more weeks. The machine always stinks and I just had to place another service call for the smell. Today is 3/22/24, let see how long it takes to repair it. I wanted to give it no stars but I was not able to submit unless I have it one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We always want to provide a high-quality product and a great experience, and we regret the difficulty you’ve had. We want to help in any way we can. For an issue with odor, you may want to follow the cleaning instructions in the manual; those start on page 19, and the manual can be viewed on our GE Appliances website when you look up the model number and go to the product’s page. The model has a Self Clean feature that may be helpful. If you’d like, you’re welcome to reach out over our GE Appliances social media (such as Facebook or Instagram) with a copy of this review, your contact information and any case or confirmation number you may have. With that information, we can certainly review your situation further. -Sarah@GEAppliances
- Pros mentioned:Ease of use
Don't be scared
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has change the game!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend - Cons mentioned:Reliability
Do not buy this.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit stopped working after owning it for three months. GE's warranty is a joke. I've been fighting with them for a month and a half over this appliance. It started giving a "critical compressor discharge Overtemp" error. GE does not stock the replacement parts, and could not even get me a replacement unit as they are "backordered" I'm now waiting on them to have a 3rd party company come pick up the broken combo and issue me a check for less than I paid for the appliance. I will never be buying anything from GE ever again after this experience.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We sincerely apologize for the issues you've encountered with your new Combo. We understand how frustrating this must be, especially as it stopped working after three months of use and the replacement unit is backordered. Your experience, including the challenges with service and the warranty process, is not reflective of the standard we strive to uphold. We understand the frustration this situation has caused, and we'd like to assist you further in resolving this matter. Could you please send us a private message on any of our social media platforms? This will enable us to gather more details and work towards a solution promptly. Once again, we apologize for any inconvenience you've faced, and we appreciate your patience as we aim to make things right. -Kacie@GEAppliances
One and Done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did a lot of research on this unit before buying it. Read the negative reviews to the positive reviews. I have to say I absolutely love this machine. If you take care of it and clean after every load you will see the amazing results.
I would recommend this to a friendFilter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs a better filter to much lint getting around it plus Needs to come brush instead of having to order one.
I would recommend this to a friendBrand response from GE Answers
Posted .There will be some bypass (lint), just like on a regular dryer. However, be assured that it will not impact the great drying performance of our Combo! Ensure to clean the lint filter every five cycles as the display alerts (not after every cycle), clean the foam filter every 50 cycles as the display alerts, and clean the heat exchanger fins as needed with a brush set, or use our brush set #PM14X10056.
- Cons mentioned:Drying performance
Never again
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes fine just doesn’t dry good. Don’t ever buy from the Best Buy used outlet. Never again. Literally buying trash. The warranty are super misleading.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend checking out the “Clothes take too long to dry” troubleshooting section on page 31 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. -- To best address your purchasing concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Lauren@GEAppliances
All in one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I’ve very pleased with this all in one. I was excited to do my first load and not have to change from washer to dryer.
I would recommend this to a friendGood value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive features, cycles are quiet…..nice design, appears to use less water than my previous machine….
I would recommend this to a friendGreat to do both wash/Dty at the same time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way it wash and dry, don’t have to worry about putting it to wash. Love the big liquid detergent and softener that last a couple of washes and dryer. Only con is that have to remember to use dryer sheet and quick wash takes a bit longer that other washers. But it does the job and dries great
I would recommend this to a friendWonder machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine working well has been done in 2 hours I’m use to extra large capacity so I’ve been doing smaller loads so far
I would recommend this to a friendAmazing machine! Don’t think I can go back!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m actually quite impressed with this solo machine! Washes and dries in just a little over 2 hours for a normal load and everything is clean and dry! I didn’t use fabric softener nor static sheets and clothes came out static free and soft. The heat pump/condenser technology doesn’t fry your laundry !
I would recommend this to a friend- Cons mentioned:Drying performance
DO NOT BUY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with this. I purchased 2 of these based on the marketing. I was skeptical as the combo units don't have the best reputation. The marketing addressed these concerns and that GE had this figured out. They definitely have not. Not only have we had constant issues with these units GE has provided no solutions and in the end these units are useless. They do not dry. We have 2 of them and put the smallest loads ever in so that we do not overload in hoped of drying faster. Very disappointed not only with the units but also very dispapointed in the lack of service and aftercare.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We can understand your dissapointment and would like to look into this further. Could you please send us a PM/DM on any of our social media pages and please reference this review.
made life simpler
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.having a older house where washer and dryers were in seperate areas becomes a issue with older folks being able to walk less, buying this for my parents have helped them alot not having to carry the heavy basket full of wet clothes. along with all the smart features, it really is a game changer
I would recommend this to a friendVery Happy And Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best washer andthe best dry I have used in years. Needed my tux a had no time to drop off at the cleaners, for a little spiff up. Used the wrinkle case mode. Tux looks brand new. I is about time somone made this unit for the US.
I would recommend this to a friendMax Convenience,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super convenience. Less capacity than traditional dryers.
I would recommend this to a friendGe profile washer/dryer combo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this product washing clothes hasn't been this much fun ever.
I would recommend this to a friendBrand response from GE Answers
Posted .We're thrilled to hear you're enjoying your Combo. This model was designed to enhance the way you experience laundry by optimizing washing and drying all in one machine. We're confident it'll continue to be an asset in your home, and welcome to the future of laundry! - Julia@GEAppliances
Fantastic Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment yet. I love this machine. Cleans great . Economical as well.
I would recommend this to a friend