Customer Ratings & Reviews

We understand your concern about the Combo not having any lint after a completed cycle. Lint is created during the wash process by the effect of clothes rubbing against one another and generating lint. If the wash loads are light and very little lint is created, there will be less lint during the dryer cycle. Also, lint is flushed away as the washer drains the water out. However, we would still expect the Combo to collect some lint. We recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737

This is not the experience we expected you to have with your Combo. Please PM/DM us on Facebook or Instagram with the complete model/serial numbers of your Combo, any service confirmation/case numbers you may have, and a copy of this review so we can further investigate.

We are sorry to hear about the freon leak on your unit and are glad you were able to schedule service with one of our service technicians. We are confident they will be able to help with getting your unit working properly. If you should run into any trouble, please reach out to us on any of our social media pages and reference this review. Dianna@GE Profile

Hello - thanks so much for sharing your experience with our Ultrafast Combo! We’re happy to hear that it exceeded your expectations and that it offers the convenience you were looking for. No more forgetting to switch the laundry here! Your insights about the drying process and the sanitize option are valuable and will certainly help others considering this machine. If you ever have any questions we can assist with, please know that you can reach out anytime, as we’re happy to help. Thanks for choosing GE Appliances! Take care. Lauren@GEAppliances

Hi - We are deeply saddened to hear you are not pleased with your new Profile UltraFast Combo. This is not the experience we want for you and apologize for your disappointment and inconvenience. For the odor, we recommend running a Self-Clean cycle using bleach or an oxy additive. This should help resolve any new machine smells that may exist as a residual odor from the manufacturing process. If this does not help, we encourage you to call GE Appliances Service at 1-800-432-2737 to schedule an appointment to have service check the unit. We are confident they can help. All our best! Vikki@GEAppliances

Hello. We are confident in the quality of our Combo, and we would not expect you to have an issue like this. Regarding our warranty, while many potential concerns would be covered, damage to the product caused by accident, fire, floods or acts of God would not be. If you’d like to view the details of the one year warranty (as well as the five year warranty on the sealed heat pump drying system and the ten year warranty on the motor), information on that is on page 34 of the manual. You can view the manual on our GE Appliances website when you look up the model number and go to the product page. If any issues do arise, you are always more than welcome to reach out to us with a private message over our GE Profile social media (such as Twitter or Instagram) – we will be glad to help with any concerns. -Sarah@GEA

Hello - We sincerely apologize for the inconvenience you've experienced with your new Combo. We understand your frustration, especially as you've had it for four months and have been unable to get it repaired and we would like to help resolve this issue for you. To better assist you, could you please send us a private message on any of our GE Appliances social media platforms? This will allow us to gather more information and expedite the resolution process. Our team is dedicated to ensuring your concerns are addressed promptly. Thank you for bringing this to our attention, and we appreciate your patience as we work to provide a solution for you. -Kacie@GEAppliances

We want to help with the issue you've had with drying. We recommend making sure the pump filter isn't clogged, as this can cause clothes to be too wet. More tips about a drying issue are available on pages 27 and 28 of the manual; that can be viewed on our GE Appliances website when you look up the model number, go the product's page and view the 'Owner Support' section. We also have tips about what to check for a drying issue in an article on our GE Appliances website titled "GE Profile™ UltraFast Combo Washer/Dryer - Clothes Not Dry When Drying Cycle is Complete". We suggest making sure the software is up-to-date, and we have tips about checking the software version in an article on our website titled "GE Profile™ UltraFast Combo Washer/Dryer - Finding the Software Version ID". You can view those articles when you look up the titles and click the 'Support' tab. If you aren't able to solve the drying issue with troubleshooting, our Bodewell service team can be reached at 1-833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and a technician would be glad to examine the Combo for any issues.

First, please make sure your Combo's software is up to date, as this can optimize performance. If this doesn’t help, we recommend scheduling service with a certified GE Appliances technician. You can schedule online by visiting the GE Appliances website or by calling 1-800-432-2737. If you have already had a GE Appliances technician complete service and these issues persist, please reach out to us via private message on Facebook or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.

Hi – thanks for taking the time to write a review and share your positive feedback! We’re delighted that you’re enjoying your new Ultrafast Combo and that you find it easy to use. Thanks for being a part of the GE Appliances Family and feel free to reach out anytime if you need assistance in the future. All the best! Lauren@GEAppliances