Customer Ratings & Reviews

I have three gripes. One with Best Buy, one with GE, and the other with the delivery company. I purchased the GE Profile Combo and it was delivered by a pair of disgruntled delivery men that clearly hate their job. They sent two delivery people even though the unit is extremely heavy and there's stairs involved. When I went to hook up the unit, the hose attachment was completely destroyed. I called Best Buy and explained the issue. They told me I could replace it but would have to pay an additional $100 for delivery. Totally absurd. After about an hour on support chat, I was told that once the new unit arrives, I can call in again for a refund on the $100. Whatever, I just need a washing machine, so I agreed. The new unit arrived a couple of weeks later and it was the same delivery people... again only two. They told me they could not deliver it because it was more than a two person job. After another length of time on the phone, I finally had it delivered. Great. I can finally do all the laundry that was piling up. After about two months of having the unit, it started having issues. The clothes would not dry and the unit would end cycle in the middle of a wash. It got to the point that the end cycle would happen immediately after starting a cycle. GE sent a repairman out who had no idea how to diagnose this unit. After calling someone else, he told me that I need to replace the computer parts in the washer/dryer and that he would be back in 2 weeks. A week later, I receive a robocall from GE telling me that the parts are on backorder. I wait another 2 weeks and decide to call for a status update. They tell me that it's going to take another month before the parts are available. Absolutely absurd. I hope once my geeksquad warranty kicks in, they're ready for continuous repairs.

We hace had this for aviut four weeks. We love it. We have 3 kids and we are always on the go. This also us to start when we leave and just throw in the next batch when we get back

Love the look of it! an all-in-one is a great idea!

Absolutely the best thing I’ve bought lately! Love the duel washer/dryer. I do use the more dry button because I do love super dry clothes but the clothes comes out clean and smelling great everytime.

Just love this washer, I researched these combos fo a long time and GE Profile won everytime. I just love how it works.

I was so excited to get this. After 9 months i do regret this purchase. There are a few things that are nice however the negative definitely out weigh the positives. Our clothes do not dry all the way using the sensory dry unless the load is very small. Our clothes come out wrinkled. I deep clean the washer twice a month and it has developed a moist order. Now it has stopped spinning. Thankfully its under warranty however its going to take 10 days for them to come out. A family of 6 without a washer for 10 days is going to be a struggle.

Great machine! Never have to worry about moving clothes over again, we use the delay to start a load overnight and be finished around when we wake up

It’s a pleasure buy in Best Buy incredible lows price I can’t wait for buy more things for my home and people work in Best Buy are so kind thank u guys…

We’ve already had to have it replaced twice and now the third one is failing. Nobody knows how to service it and working with GE is nearly impossible. I can’t believe this is still on the market.

This has been the best purchase we have made this year! Out clothes are super clean and I never have to rerun the wash because I forget to move it to the dryer. I highly recommend it!

I love the GE Profile Washer-dryer. It does change the way I do laundry by eliminating a step. Each load is completed without thinking.

Easy to use, clothes dry nicely. Highly recommend!

Love it so far. Cleans clothes better than our old LG washer and separate dryer. Also, I’ve found that it dries faster as well over all A+

This all-in-one washer dryer unit is a great concept yet didnt meet our needs or expectations. The unit is very large and is quite noisy. Our laundry room is on the 2nd floor of our house and the machine shook the entire floor as it wwnt through its apin cycle. Aside from being noisy and disruptive, the user interface is not friendly and counterintuitive. I did watch all the reviews about the drying of clothes; about how the clothes would come out damp and need a light shake to completely dry, but we found ourselves having to add extra dry tine. Then when adding extra dry time, the clothes would come out wrinkled and over dry. All in all, not a great experience and this is comong from someone who wanted this to be a great addition to our smart home lineup.

You have to shake the clothes because they are damp and many times I have to dry them longer in addition to the filter because the fluff stays inside and you have to remove the water from the bottom of the washing machine.

Excellent customer service and love the combo washer dryer and the room it saves can do a load washed and dried in a hour and a half

It is a great space saver. Washer works great. Dryer is slow but being the type it is i expected that. It makes up for it by allowing us to run it at night and at work. We love ours!

I wish this technology would’ve been around 20 years ago. They have revolutionized washing and drying clothes and made it so much easier to wash clothes.

The product was awesome unfortunately it was not the correct size had to return

First one was defective dryer would not shut off but this one works hreat