Customer Ratings & Reviews

Hello - thanks so much for your enthusiastic feedback! We’re pleased to hear that our Ultrafast Combo has exceeded your expectations and made laundry a breeze. If you ever have any questions or require assistance in the future, please don’t hesitate to get in touch. We’re here to assist you every step of the way. Thanks for being a part of the GE Appliances Family! Take care. Lauren@GEAppliances

Hello- Congratulations on your new Ultrafast combo unit purchase! We love that you took the time to express your excitement. We just know this unit will continue to impress with all its packed features! If we can help with anything else in the future feel free to reach out and let us know. All the best! Dianna@GEA

Your feedback is important to us.We will take this all into consideration as we are always looking for ways we can make upgrades and improvements on our future builds. This Combo unit has what’s called Ventless Heat Pump Technology. It helps prevent over-drying as it uses sensors, lower temperatures, and high airflow to achieve optimal care of your laundry during your dry cycle. Because the UltraFast Combo dries clothes at a consistent temperature in a sealed drum, they may not feel as dry or as warm as you may be used to with past dryers. At the end of the cycle, certain items and the air inside may feel slightly humid due to the air-tight seal. This is to be expected. Simply remove the items giving them a quick shake and they will feel dry in seconds.

To ensure the best performance, please make sure the software is up to date on the Combo using the SmartHQ app. If this doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.

We know any issue with your Combo would be concerning, and we want to help. For a drying concern, you may want to make sure the lint filter is clean, and consider checking the software to ensure it’s up-to-date. Information about checking the software is available in an article on our GE Appliances website titled “GE Profile™ UltraFast Combo Washer/Dryer - Finding the Software Version ID”; you can view that by looking up the title and clicking the ‘Support’ tab. Troubleshooting tips for your model are available on page 27 of the manual; the manual can be viewed on our GE Appliances website when you look up the model number and go to the product’s page. If you’re not able to resolve your concern with troubleshooting and think service may be needed, Bodewell (GE Appliances’ team of appliance care experts) can be reached at 833-426-3393. A technician would be glad to examine the appliance for any issues. -Sarah@GEAppliances

We appreciate you taking the time to leave us your review. We know how important it is to have your Combo working properly. We encourage you to ensure that the pump filter and your household plumbing are not clogged. If this doesn't help, please schedule service by calling 833-426-3393 so our Bodewell technicians can investigate thoroughly. -Kacie@GEAppliances

Thank you for bringing this to our attention. We'd appreciate the opportunity to review your cases and address any concerns you have. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram and make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances

Hello - Thanks for sharing your review. This is certainly not what we would have expected your experience to be and would like to gather some additional details about what occurred. At your earliest convenience, please reach out to us on social media via private message with a copy of this review so that we can discuss the unit with you. We hope to hear from you soon. Best regards. -Don@GEA

We're glad you reached out. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.

Hi there, thanks for reaching out. So sorry to hear about the drying issues you're having. We did want to say that your clothing may feel a little damp after a cycle, this is normal. After a few shakes, the clothes will feel dry. If you're experiencing really long dry times, we'd recommend checking to make sure your software is updated. An article on our website titled GE PROFILE™ ULTRAFAST COMBO WASHER/DRYER - FINDING THE SOFTWARE VERSION ID can help you check on this. With that, if the clothing feels more wet than damp after a cycle, the following article provides some tips to try as well: GE PROFILE™ ULTRAFAST COMBO WASHER/DRYER - CLOTHES NOT DRY WHEN DRYING CYCLE IS COMPLETE. If none of this helps, please reach out to us via private message on social media with your complete model and serial numbers, as well as a screenshot of your review. We do hope this helps! -Michael@Profile

Thanks for taking the time to provide feedback about your experience. Your concerns are valued, and we welcome your insights as we continually strive to improve the products and services we offer.

We appreciate you taking the time to send in your feedback. We apologize that your combo unit is causing concern and can understand how disappointing and frustrating that is. If you are still having concerns we would suggest taking advantage of your warranty and reaching out to our service technicians to diagnose the issue at the number here-833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. Dianna@GE Appliances