Customer Ratings & Reviews
- Model:
- PFQ97HSPVDS
- SKU:
- 6530134
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the UltraFast Washer and Dryer Combo for its ease of use and energy efficiency. The low noise level, ventless design, and large capacity are also appreciated features. However, some customers have expressed concerns about the drying time, weight, and reliability. Additionally, a few customers have reported an initial unpleasant smell.
This summary was generated by AI based on customer reviews.
Great washer/dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works great. I am Happy with this purchase.
I would recommend this to a friendMr
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased from the store with the riser, picked up riser a few days later. Delivery scheduled March 8. Renovated the laundry room to accommodate the unit. New plumping electrical outlets buildout paint completed. Woke up to an Email on the 7th on the cancellation of delivery, took the day off. Contacted numerous people from costumer care with no help. Finally found out the unit was on back order about 10pm that night. Told units would be in stock on March 17 and scheduled for delivery on March 22. Today March 21 followed up on status called costumer service to find out the delivery was cancelled and still on back order asked to speak to a supervisor with no luck. Back order delivery date now is May 21 . Offered a comparable unit. No comparable units to the GE. Asked to speak to the store manager where purchased. Waiting on that still very disappointed on GE Best Buy customer service.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you've had some trouble with your delivery. To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance.
Best combo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect machine and it take some time to learn the machine
I would recommend this to a friendCheers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it and my wife couldn't be much happier with it
I would recommend this to a friendEasy to use. Awesome product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. This is the best purchase I've made this year.
I would recommend this to a friendGreat appliance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best purchase I've made in a long time.
I would recommend this to a friendOwner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my new washer already! So happy I went with GE!
I would recommend this to a friendVery nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it love it. Love it. Love it. Love it. Love it.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello- Congratulations on your new Ultrafast combo unit purchase! We love that you took the time to express your excitement. We just know this unit will continue to impress with all its packed features! If we can help with anything else in the future feel free to reach out and let us know. All the best! Dianna@GEA
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it on sale! Great price and it definitely works.
I would recommend this to a friendEhh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great idea, just bad execution. I feel like because its a standard outlet the heat doesn't get a hot as it needs, to allow the the mositer in the machine to evaporate.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Your feedback is important to us.We will take this all into consideration as we are always looking for ways we can make upgrades and improvements on our future builds. This Combo unit has what’s called Ventless Heat Pump Technology. It helps prevent over-drying as it uses sensors, lower temperatures, and high airflow to achieve optimal care of your laundry during your dry cycle. Because the UltraFast Combo dries clothes at a consistent temperature in a sealed drum, they may not feel as dry or as warm as you may be used to with past dryers. At the end of the cycle, certain items and the air inside may feel slightly humid due to the air-tight seal. This is to be expected. Simply remove the items giving them a quick shake and they will feel dry in seconds.
- Cons mentioned:Drying time
Worst washer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer ever…... After few months stop drying
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know any issue with your Combo would be concerning, and we want to help. For a drying concern, you may want to make sure the lint filter is clean, and consider checking the software to ensure it’s up-to-date. Information about checking the software is available in an article on our GE Appliances website titled “GE Profile™ UltraFast Combo Washer/Dryer - Finding the Software Version ID”; you can view that by looking up the title and clicking the ‘Support’ tab. Troubleshooting tips for your model are available on page 27 of the manual; the manual can be viewed on our GE Appliances website when you look up the model number and go to the product’s page. If you’re not able to resolve your concern with troubleshooting and think service may be needed, Bodewell (GE Appliances’ team of appliance care experts) can be reached at 833-426-3393. A technician would be glad to examine the appliance for any issues. -Sarah@GEAppliances
Don't waste your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you are single without children, this combo is awful. It is constantly clogged and requires manual unclogging.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave us your review. We know how important it is to have your Combo working properly. We encourage you to ensure that the pump filter and your household plumbing are not clogged. If this doesn't help, please schedule service by calling 833-426-3393 so our Bodewell technicians can investigate thoroughly. -Kacie@GEAppliances
Loud noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the app says I’ve 3 cycles completed which is true and it’s already making a loud noise I didn’t install it in time for a free return if not I would’ve returned it sounds like it’s rubbing on something or something is lose in there
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To ensure the best performance, please make sure the software is up to date on the Combo using the SmartHQ app. If this doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737.
Stay away
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever! Purchased in July 2023, GE already replaced the unit last March and we still have problems with the new unit. Best Buy won’t help, and GE can’t get to us for a week to look for repairs. Horrible machine and horrible service all around. Hoping GE will eventually give us credit to purchase standalone washer dryer unit. Stay away from GE and stay away from Best Buy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for bringing this to our attention. We'd appreciate the opportunity to review your cases and address any concerns you have. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram and make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances
- Cons mentioned:Drying time
Terrible bad experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible I really don’t recommend take so long to wash and never dry enough, many others concerns I’m so frustrated
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.
- Cons mentioned:Reliability
Not worth the hype
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy and unreliable. This is a terrible production.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to send in your feedback. We apologize that your combo unit is causing concern and can understand how disappointing and frustrating that is. If you are still having concerns we would suggest taking advantage of your warranty and reaching out to our service technicians to diagnose the issue at the number here-833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. Dianna@GE Appliances
I liked it but the wife hates it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife wrestled with this thing for a month before I sent it back, clothes smelled like chemical, wouldn’t dry enough… if your a single dude, this is a god send.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to provide feedback about your experience. Your concerns are valued, and we welcome your insights as we continually strive to improve the products and services we offer.
Smokey Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When delivered, technician set up; he then turned it on and left. Almost immediately, it started smoking bad - smoke detectors went off! My wife turned it off and unplugged it as it really scared her. Bad smell was in the house all day. Went back to Best Buy and bought another washer & dryer to replace that one. It was never used to review below.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for sharing your review. This is certainly not what we would have expected your experience to be and would like to gather some additional details about what occurred. At your earliest convenience, please reach out to us on social media via private message with a copy of this review so that we can discuss the unit with you. We hope to hear from you soon. Best regards. -Don@GEA
- Cons mentioned:Drying time
Combo washer dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really dissatisfied. Struggling to dry anything. Geek squad came out and had no clue how to resolve my problem. Overpriced
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for reaching out. So sorry to hear about the drying issues you're having. We did want to say that your clothing may feel a little damp after a cycle, this is normal. After a few shakes, the clothes will feel dry. If you're experiencing really long dry times, we'd recommend checking to make sure your software is updated. An article on our website titled GE PROFILE™ ULTRAFAST COMBO WASHER/DRYER - FINDING THE SOFTWARE VERSION ID can help you check on this. With that, if the clothing feels more wet than damp after a cycle, the following article provides some tips to try as well: GE PROFILE™ ULTRAFAST COMBO WASHER/DRYER - CLOTHES NOT DRY WHEN DRYING CYCLE IS COMPLETE. If none of this helps, please reach out to us via private message on social media with your complete model and serial numbers, as well as a screenshot of your review. We do hope this helps! -Michael@Profile
Not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an issue with heat pump got to have the drying issues from beginning
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you had an issue with the heat pump and with drying. If you haven't already, please try the troubleshooting tips on page 31 of the Use and Care Manual in the "Clothes take too long to dry" section. If this doesn't resolve the issue, please reach out to our Bodewell service team by calling 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET; Saturday – Sunday: Closed) to schedule a service appointment. We're confident one of our technicians will be able to assist you further. You can find the Use and Care Manual in the "From the Manufacturer" section of this product page.