Customer Ratings & Reviews
- Model:
- PFQ97HSPVDS
- SKU:
- 6530134
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the UltraFast Washer and Dryer Combo for its ease of use and energy efficiency. The low noise level, ventless design, and large capacity are also appreciated features. However, some customers have expressed concerns about the drying time, weight, and reliability. Additionally, a few customers have reported an initial unpleasant smell.
This summary was generated by AI based on customer reviews.
Ge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much noise for the second floor for me I have an apartment and him didn’t work for me
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. We designed our Combo with Dynamic Balancing Technology to enable real-time balancing of the spin cycle during each load, which means an overall reduction in both noise and vibration. We wouldn’t normally expect an issue with excessive noise, and we would recommend making sure the unit is level and periodically connecting to the app to receive any updates; these steps would also help to ensure a quiet experience. If you need any assistance connecting to our SmartHQ app, you can reach out to our Connected Home Support line at 1-800-220-6899. We hope this helps. If you continue to have trouble, please don’t hesitate to reach out with a private message over our GE Profile social media (such as Twitter or Facebook). We will be glad to assist further. -Sarah@GEA
Not impressed.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Had this for a year now and it went out just after the year warranty. Started with the clothes not drying (more than the shake it in the air and it'll be dry method would fix), now it won't even put water in the unit. The vent to the heat pump gets clogged easily and if you have pets, the drain will get plugged. Sad thing is that I got this when it was 3K and it's been a giant piece of crap most of the time.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.
- Cons mentioned:Drying time
Takes way to long
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A medium size load of towels ran for 4 hours and still wasn’t dry! Returned the machine !!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. This is not a normal occurrence for the Ultrafast Combo. We recommend that you download the SmartHQ app to make sure your unit has the latest software update. Also, check to make sure that the machine is properly leveled and the clench nuts on the legs are locked. Out of balance can contribute to extended load sensing times. We hope you find this helpful. Please let us know if you need further assistance. Take care. -Don@GEA
Purchased new but sent a used one
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Angry. Washer combo was heavy not to mention covered in water, the inside drum was rusted and the power cord was bent. I purchased this new not open box or refurbished, now I have to wait another week for a replacement and not to mention cost me $50 for the laundry mat while I’m Waiting on a replacement. Customer service did not do anything for my inconvenience will never make a big purchase from Best Buy again
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that this has been your experience with your Combo. This is certainly not what we'd expect or the experience we want you to have. Please know that we test our units before sending them out, so a small amount of water is considered normal. We're confident your replacement unit will be in great condition and serve you well for a long time!
- Cons mentioned:Drying time
Does NOT dry
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried drying the same load at 4-5 times. Did all the troubleshooting steps, this absolutely does not dry. Will be calling to replace
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We're sorry to hear that your Combo is not drying as it should. We know how disappointing this must be, especially as you've tried all the troubleshooting tips. We strongly encourage you to take advantage of your warranty with us by calling our GE Appliances Consumer Service at 1-800-432-2737. We look forward to helping you in the best way possible! -Kacie@GEAppliances
- Cons mentioned:Drying time
Mrs.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely hate this machine. My clothes never dry first time and sometime not even second or third. I do not over fill my washer because I want my clothes clean. Worst purchase by far!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .First, make sure your Combo's software is up to date, as having the latest software version will provide the best possible performance. Next, please search for the article titled “GE Profile™ UltraFast Combo Washer/Dryer - Clothes Not Dry When Drying Cycle is Complete” on our GE Appliances website in the Support section for guidance. If those tips don’t help, please reach out to us via private message on Facebook or Instagram for additional troubleshooting assistance.
Bad combo
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced. We have had issues with this washer dryer combo since we bought it. Trying to sell it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry that your Ultrafast Combo unit didn't meet expectations and can understand how disappointing that is. We will pass this information along to our design teams as we always welcome feedback from our customers to help us improve. We do hope we can earn your trust back in the GE Profile brand in the future. Dianna@GEProfile
Horrible machine, do not buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this negative stars if I could. I've had three service calls on this machine, it does not work. I have had multiple calls with service and am already having a major tech repair. GE has been horrible with their customer service and because I was a week out of my return date due to remodel construction, I was unable to return with Best Buy. DO NOT BUY.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are so sorry to hear you've had these issues with your combo model. This is not the ownership experience we want for you and would like to look into this on your behalf. When you have a moment, please reach out to us via a private message on GE Appliances social media, like Facebook or X and include a copy of your review, your model and serial number, address, email and phone number.
Had to exchange twice still enop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace it twice, motherboard first time and knocking when in spin mode second. Great concept just wish it would have worked out. Im replaceing it with LG 5.0 combo. Hope it works better. Will update
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This is not the experience we expected you to have with your Combo. We understand the disappointment that was caused by you having to replace your unit twice. Thanks for the valuable feedback that we'll be sure to forward to our design team. This situation isn't a normal occurrence, and we hope you allow us to work hard to earn your trust again in the future.
DO NOT BUY FROM BEST BUY.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was brand new before they arrived. The third party Best Buy hired damaged our laundry box and could not even install the water line without ruining the threads and BREAKING OFF the hot water knob. To top it all off, they dropped the plastic knob in the drain and lied, saying it was never there. Please please please buy your laundry machine somewhere else and save yourself so much hassle and grief.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know a negative delivery and installation experience must have been frustrating to deal with. If you’d like to share your concerns regarding this experience with Best Buy, their customer service can be reached at 1 (888) 237-8289. If you’re having any issues that affect the unit’s functioning and require service, our GE Appliances service department can be reached at 833-426-3393.
Worse Laundry Machine ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is the worse laundry machine we've ever owned I wouldn't recommend it to anyone service has been here multiple times for 353 error and board issues they replaced 1 board with new board 2nd board was junk tech never verified the machine was working properly before leaving we try to wash and the buttons don't allow us to start the machine so once again we are waiting for another tech to come next week
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We truly regret to hear this has happened and encourage you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
- Cons mentioned:Drying time
Don't buy this unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. I run 4 cycles and all have taken over 5 hours to dry.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To ensure the best performance from your Combo, please make sure the software us up to date using the SmartHQ app. For help with your concern, please follow the troubleshooting tips in the "Clothes take too long to dry" section on pg. 31 of the Owner's Manual. If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit by calling us at: 1-800-432-2737.
DO NOT BUY, especially if you have pets!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible machine. Clothes don't fully dry and are very wrinkled. Now machine doesn't dry at all. Technicians say its due to pet hair that passes straight through the filter, which will be a recurring issue that can only be fixed by a tech. DO NOT BUY, especially if you have pets. GE has been terrible to work with. This machine should not be sold to anyone.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that you're not having the best experience with your Combo. We understand the disappointment and frustration caused by this issue. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the model/serial numbers of your Combo so we can investigate further.
Needed space
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dry cycle really takes longer, loads take for ever to complete
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To ensure the best performance from the Combo, make sure the software is up to date using the Smart HQ app. For help with the drying concern, please review the tips in the "Clothes take too long
to dry" section on pg. 31 of the Owner's Manual. If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our Bodewell technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. -Don@GEAppliances
- Cons mentioned:Drying time
All in one sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever and doesn’t get the clothes dry. Not even if I shake it. Doesn’t get out stains. Keeps adding more and more time. Worst purchase ever.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend ensuring your Combo's software is up to date, as this can optimize performance and address drying concerns. It is also helpful to note that the display provides estimated time remaining and adjusts cycle times based on several factors including actual load type and sizes. For tips to improve drying times, search for the article titled “GE Profile™ UltraFast Combo Washer/Dryer - Clothes Not Dry When Drying Cycle is Complete” on our GE Appliances website in the Support section.
Horrible Deliver/Installation Experiences
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I have gone without a washer/dryer for over a month now, my existing one being irreparably inoperable. I ordered this combo machine as a replacement. On two separate occasions, and after at least 50 phone calls over that month, Bestbuy has stood me up on scheduled installation appointments on two separate occasions, after waiting at home all day on each occasion. No call, no nothing. When calling the customer “service” number, each time I was told my appointment was still good and that installers would be arriving, while claiming they had no way of reaching the installers. Those were lies!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you've had these issues with the delivery. Your frustration is understandable, and we apologize for your inconvenience and hope this has been resolved for you by now. If you are still having issues, please check with your sales associate for assistance. Thank you! Joyce@GEAppliances
Still waiting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine was never delivered. We scheduled the appointment three times and the item never came.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We encourage you to reach out to Best Buy directly for assistance with this concern by calling: 1-800-433-5887. -Don@GEAppliances
Broke in 4 months!! Doesnt dry well
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not sure how people have great experiences with this machine. It was a nightmare for me… first month was good.. then the dryer part of rhe machine broke.. and even if you have best buy extended warranty you still have to go through the manufacturer before they can fix it.., so basically your first year of extended warranty is covered by best buy… long story short dont get this product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. We would like to gather some additional details about this matter. At your earliest convenience, please reach out to us on any of our social media platforms via private message with the complete model/serial numbers of your Combo, pictures if available, and a copy of this review so that we can look into the situation further. We look forward to hearing from you soon. Kind regards. -Don@GEAppliances
- Cons mentioned:Smell
Toxic smell
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a strong toxic smell coming from the machine and staying on the clothes it washes and dries. I am concerned this smell is harmful as this appliance also has the Prop 65 warning.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We recommend running a Self-Clean cycle using bleach or an oxy additive. This should help resolve any new machine smells that may exist as a residual odor from the manufacturing process. Please be assured there is no toxic aspect to the components we use in the manufacture of this unit. California Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act, is required by California to inform consumers and manufacturers about protecting the state’s drinking water sources from contaminants. It is unrelated to the odor you are experiencing. If you're able, please reach out to Best Buy on Twitter by tagging them at @bestbuysupport so this can be reviewed further. Kind regards - Vikki@GEA
Washer dryer combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big and too loud. Shaked my whime building. Felt like it was going to explode. Smh i didnt even get to try the dryer, that was only tryng to wash.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you had this experience. It sounds like maybe the shipping brackets may not have been removed. If you haven't already, please reach out to Bodewell Service by calling 1-833-426-3393. Joyce@GEAppliances