Customer Ratings & Reviews
- Model:
- PFQ97HSPVDS
- SKU:
- 6530134
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the UltraFast Washer and Dryer Combo for its ease of use and energy efficiency. The low noise level, ventless design, and large capacity are also appreciated features. However, some customers have expressed concerns about the drying time, weight, and reliability. Additionally, a few customers have reported an initial unpleasant smell.
This summary was generated by AI based on customer reviews.
Defective upon purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine was defective when I first bought it. I ended up returning it. I had narrowed down the issue to a heat pump failure which is one of the most expensive parts to replace.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear the unit wasn't working properly upon delivery. We encourage you to further discuss your experience with BestBuy by calling your local store. - Julia@GEAppliances
DO NOT BUY!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many issues with this mahcine from the start. at first the machine could not drain the water!! then the machine didnt tumble!! now the machine wont dry!! there has been 4 different techs that have gone to my house and cant seem to find the issue! ALSO the proection plan through best buy is useless because they force you to go through the manufacture!! if you dont want headaches stay away from this garbage
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We always want to provide a great experience, and we know dealing with ongoing issues would be frustrating; we'd like to help. If you have had service though an extended warranty, continuing to work with them may be the best way to resolve your concern. If your service has been through GE Appliances, please send us a private message over our social media (such as Facebook or Instagram) with a copy of this review and your contact information. With that information, we can certainly look into your situation further.
Never Again G.E.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never again. My combo flooded my washer and dryer room 2 times and I have only had it since November 29, 2024. Also No one services GE in my county. I've been without a washer for 2 weeks.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about this happening with your Combo unit and would like to look into this further for you. Could you please provide some more information by DM/PM on any of our social media pages and please reference this review? Dianna@GE Profile
- Cons mentioned:Weight
Useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was useless it was leaking everywhere when I tried to use it also way too heavy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We always want to provide a quality product, and your feedback will be shared with our team. For an issue with leaking, we recommend checking the door gasket to ensure there’s no damage, and the fill hoses/drain hose to make sure they’re properly connected, with tight connections. Additional troubleshooting tips for what to check for a leak are available on page 27 of the manual, which you can view on our GE Appliance website when you look up the model number and go to the product page. You also may want to make sure the software is up-to-date, as updated software can often resolve an issue; we have an article discussing how to check the software on our website, which you can view by looking up ‘GE Profile™ UltraFast Combo Washer/Dryer - Finding the Software Version ID‘ and going to the Support tab. If you continue to have trouble and think service may be needed, that department can be reached at 833-426-3393; a technician would be glad to assist.
Can’t recommend because no dryer temp control!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great concept and love the convenience- no more forgetting to switch the load into the dryer and having to rewash. But the insurmountable issue is that YOU HAVE NO CONTROL OVER THE DRYER TEMPERATURE AT ALL! Have delicate items? Active wear? Anything else that requires “tumble dry low”? You are out of luck. The dryer dries at 160 degrees regardless of cycle chosen. You cannot adjust the temp. You can choose a Delicate or Activewear cycle but that adjusts only water temp and spin velocity. So if you ever dry things at different temps this is not for you.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are glad to hear you are pleased with your new Profile UltraFast Combo and we appreciate the opportunity to talk about the drying technology we have developed. Unlike other drying systems, your UltraFast Combo uses a new way of drying clothes where changing or adjusting drying temperatures is not needed, regardless of the type of clothing. Your Combo dries all your clothes using our patented Ventless Heat Pump Technology. This new technology helps prevent over-drying and provides optimal care of all your laundry during your dry cycle by incorporating multiple temperature and humidity sensors, lower temperatures, and high air-flow. The high air-flow is the main component of this technology, allowing the drying process to be gentler on all your clothes. The 160° temperature is the air outlet from the compressor/fan, not the temperature of the actual clothing. In addition, your Combo provides an Eco-Dry function (in the menu) which allows you to effectively adjust the dryness level. We hope this is helpful. Kind regards - Vikki@GEA
Most expensive mistake
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse and most expensive appliance purchase ever. It never dries the clothes well and I even put the more dry option. I have to put it another 15-20 minutes at least. The fabric softener is not coming out of the smart softener section or the regular section. the worse is how wrinkled the clothes are even when putting the wrinkle care option.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This is not the experience we wanted for you and your family and would like to help! Software updates are key in proper drying and also will help with wrinkling issues too. The most current software version is 45.0.8.0. Please confirm you have this version. If you still have issues, please reach out to Bodewell Service directly by calling 1-833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.
Not worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer/combo in September 2023 and I have had to have it serviced every 6 months since. I would not recommend this appliance to anyone
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the experience that you're having with the Combo. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Washer is fine customer services is HORRIBLE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have spent over 2 hours now attempting to obtain a promotional gift card that was included with my purchase and I still have no resolution. I have called multiple times, I was told I would receive a physical copy to replace the digital copy that did not work however when I Called back two weeks later I was told that was an error. I have been transferred 6+ times and called 5 different numbers. I still have no resolution.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance
Randomly decides to dump bleach and ruins clothes
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.13 months after purchase, this nearly $3,000 unit is dumping bleach and ruining clothes. Not covered by warranty. I would recommend that you hold off on buying this until GE gets this new model fully baked.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you are having this issue with your combo. This isn't what we expect to hear and would like to look into this for you. When you have a moment, please reach out to us via a private message on GE Appliances social media, like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
GE washer/dryer all in one
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst product ever produced for a washer and dryer. Clothes never dry fully, does not wash well either. I tried to return it and exchange. Called Best Buy for pick up return they give me the run around and didn’t call me back. Called them back and then they say I’m 4 days past return date even though I called 2 weeks prior for pick up and return. Terrible customer service.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no! This is not the experience we want for you. If you have not already done so, we encourage you to make sure the Combo is connected to your WiFi using our SmartHQ app. An over-the-air update may be just what you need to optimize the wash and dry performance of the unit.
- Cons mentioned:Drying time
Washer/Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst washer I ever had. It doesn't drive clothes and takes too long.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear about the difficulties you have experienced with your Profile UltraFast Combo and apologize for your disappointment. We want you to be happy with your purchase and want to help! The laundry may feel slightly damp but after a few shakes you will notice they are dry. Note: We recommend making sure your software is up to date. The most current software version is 45.0.4.64. If you need help checking to make sure your software is up to date, you can take a look at an article on our website titled: GE PROFILE™ ULTRAFAST COMBO WASHER/DRYER - FINDING THE SOFTWARE VERSION ID If you still have issues, we encourage you to reach out to us via direct message on one of our social media accounts like Facebook to discuss your situation further. Be sure to have your complete model and serial numbers, address, email and phone number as well as a snippet from this review when you do. Thank you! Joyce@GEAppliances
Not what I expexted.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The functionality is great but unfortunately, I had to return it while con for me is that when the dryer feature comes on there was a gas smell seeping from the dyer. When in use the dryer released a smell that was really bad I don't know if that was a mechanical malfunction but I didn't feel comfortable with keeping it. in the future, I will shop around for another one but for now, I'll stick with my GE washing machine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings - We appreciate your feedback regarding your UltraFast Combo. While it's great to hear that you found the functionality of the appliance to be impressive, we're sorry to learn about the gas smell issue you experienced with the dryer feature. Safety and comfort are paramount when using any appliance, and we completely understand your decision to return it. We'd like to hear more about your experience. Please send us a private message on any social media platform so we can gather some additional information. We look forward to speaking with you soon. -Kacie@GEAppliances
Leaked upon delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First load that we tried to run and the unit leaked from the front door as well as the bottom. Very disappointed as we never had a chance to test the washing and drying cycle.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the experience you're having with the Combo. We encourage you to reach out to Best Buy directly for assistance with this concern by calling: 1-800-433-5887. If Best Buy is unable to assist, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. -Don@GEAppliances
Don't Buy from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At some point Best Buy decided to take away the rewards earned for shopping there and forced you to get a best buy credit card to earn points. I did not know that when purchasing this very expensive washer/dryer combo. I wish I had because I would have just ordered from someone else and saved more money. I thought I was getting points back... I was wrong.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for sharing your review. To best address your concern, please contact Best Buy customer service. Take care. -Don@GEAppliances
Damp clothing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review. Does it fully dry clothes and a lot of maintenance with the lent trap. 
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Yes, it does dry your clothes. When the cycle is complete, certain items and the air inside may feel slightly humid due to the air-tight seal. This is to be expected! Simply remove the items giving them a quick shake and they will feel dry in seconds. The lint filter doesn't require a lot of maintenance. We recommend cleaning it after every 5 drying cycles.
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within warranty period. Called ge. No one would service in the area no further help from ge. $1000 estimate for repair. Terrible customer service
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that your unit is not working properly and can understand your frustration. We would like to get more specific information if you could please send us a PM/DM on any of our social media pages and please reference this review.Dianna@GEAppliances
Annoying Buzzing When Drying
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is making a loud buzzing sound while drying. We stop the drying process then restart it, buzzing sound goes away for a moment but comes back. Will return it. Don't recommend this GE washer/dryer combo. Maybe we'll try the Samsung washer/dryer combo.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your purchase but are saddened to learn your unit is making a loud buzzing sound and apologize for your inconvenience. We encourage you to reach out to us via direct message on one of our social media accounts like Facebook or X to discuss your situation further. Be sure to have your complete model and serial numbers as well as a snippet of this review and if possible, an audio file of the buzzing sound when you do. If you prefer you may take advantage of your warranty and call Bodewell Service at 1-833-4BODEWELL (833-426-3393)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed
GE Combo
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 6 months and over heated! Would not recommend
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We can understand your concern and would like an opportunity to look into this for you. When you have a moment, please reach out to us via a private message on GE Appliances social media, like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
Best Buys policies are a failure
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this review is for best buy. I purchased 2 of these only to have the price drop by $400ea the next day, and ($600 each at cost co) best buy will only price match 1 unit, not both to their price reduction due to a price match policy of 1 per item.I asked them to price match their price they refused asking me to return and rebuy the items
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for taking the time to share your feedback. To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance. Take care. Lauren@GEAppliances
- Cons mentioned:Drying time
Not a good conbination
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes too long to dry any size load. After 2-3 hours drying clothes still wet!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Thanks for reaching out to us with your drying time concerns! Please make sure you have connected your unit via our Smart HQ app and downloaded the latest software. If, after doing that, you are still experiencing longer than expected, drying times, please reach out to us via direct message on one of our social channels. We are eager to assist you! All the best-Dianna@GEA