Customer Ratings & Reviews
- Model:
- PFQ97HSPVDS
- SKU:
- 6530134
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the UltraFast Washer and Dryer Combo for its ease of use and energy efficiency. The low noise level, ventless design, and large capacity are also appreciated features. However, some customers have expressed concerns about the drying time, weight, and reliability. Additionally, a few customers have reported an initial unpleasant smell.
This summary was generated by AI based on customer reviews.
Piece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a washer dryer combo in November, after 2 months it started taking longer to dry and noticed a bunch of lint in the back when you pull the lint trap out. Called service they came out an cleared some of the lint out, called back the next week, the load sensing came on and ran for 2 hrs on the dryer. Tech came back out said they had to ordered a new sensor. Called and again the dryer was sending out codes, 352-353 saying the unit was over heating, had appointment for service they called and said that the appointment was cancelled because the part was on back order till June. The tech showed up an I told him what they said an that you wouldn’t be showing up. He said that’s not right called his dispatch an his dispatch said they would over night the part. Never showed up, called customer service the told us the it is on back order till June, nothing in the notes about over night the item.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are very sorry to hear you've had these issues with your new UltraFast Combo. This is not the ownership experience we want for you and apologize for your inconvenience. We would like to look into this for you and request that you reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your name, address, email and phone number.
Washer/dryer combo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great...did not expect it to dry so well...!!
I would recommend this to a friend5 star
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Best part is 2in1. I like the ventless dryer.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there - Thank you for your fantastic review! We're thrilled to hear that you love your Combo with. The convenience of a 2-in-1 system and the ventless dryer feature are definitely game changers. If you ever have any questions or need assistance, feel free to reach out. Enjoy your laundry days! -Kacie@GEAppliances
Best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer and dryer combo is Best overall. I like it
I would recommend this to a friendAmazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good and good products love it ❤️❤️❤️ thanks for the offer
I would recommend this to a friendLove my new Washer/Dryer combo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Where can I buy extra sponge filter for it?
I would recommend this to a friendRegretting buying this machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this machine for 2 months. First, it stopped drying our clothes. It took a week to get a repair man to come and look at it and was told that it will take 3 weeks to a month to receive the parts to fix it. While we were waiting for the parts the washer went out. So, after 2 months of owning this machine, I am unable to wash or dry our clothes. Complete waste of money. Do not purchase this machine!!!!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so very sorry to hear you are having these issues with your new UltraFast Combo. This is definitely not what we expect and want to help. Please reach out to us via a private message on Facebook with your case number if you have one. If not, please provide your name, address, email and phone number and complete model and serial number. Thank you! Joyce@Profile
Unit broke within 8 months and GE doesn't care
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit in July of 2023 with high hopes, but unfortunately, it has been nothing short of a disappointment. Within the short span of eight months, the machine completely broke down, leaving me with piles of unwashed laundry and a lot of frustration. The build quality seems to be extremely poor, with almost all electrical components malfunctioning despite short term use. Furthermore, the customer service experience was equally disappointing. GE has failed to fixed the unit a full month after first contacting them and they have no urgency or care on the matter. Possibly the worst customer service I've received from a company - even after escalating.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're truly sorry for the inconvenience and frustration you've experienced with your unit. Your feedback is important to us, and we're committed to resolving this matter promptly. If you are currently working with our Consumer Relations department, please correspond with your contact from that team. If not, please reach out to us via private message on Facebook or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
Horrible combo unit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could say positive things about this all in one, but we have had nothing but bad luck with this unit since we purchased it about three months ago. The LCD screen wouldn’t even turn on when we first bought it so that part had to be ordered to fix it so we had to go to a laundromat to do our laundry for a couple of weeks, which was soooo inconvenient with working long hours during the week. And now….its not even drying so looks like we will be calling in for another warranty repair on this unit and it’s brand new! Wish we still had our old washer and dryer back. This one has been such an inconvenient headache
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - We sincerely apologize for the ongoing issues you've faced with your new Combo. We understand your frustration, especially as you've already had it serviced once for the LCD screen, and we're sorry for the inconvenience this has caused. If you are still in need of assistance, we encourage you to contact us via direct message on our social media platforms. This will allow us to gather more details and work towards a solution to address your concerns promptly. We look forward to helping you soon. -Kacie@GEAppliances
Nightmare Buying Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been THE WORST purchase from day 1. The delivery people did not know it was a washer/dryer combo, and only took out the old washer before bringing in the new unit. They didn’t take off the moving brackets off the back, causing it to violently shake and rattle during high spin. We called Geek Squad, they didn’t show up for the initial appt. Finally got here 3 days later. Referred us back to Best Buy to set up an exchange. The exchange can’t be done until 7 days from now. We’re stuck with no washer/dryer until then. Just awful.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We sincerely apologize for the extremely frustrating experience you've had with your Combo from day one. This is certainly not the experience we want for you, and we understand the inconvenience this has caused. We strongly encourage you to continue working with Best Buy to get this matter resolved. We're positive they will be able to get your unit installed and we know you're going to love this innovative model in your home. Thank you for your patience and please know that we're always here for you if you need us! -Kacie@GEAppliances
Service techs call them “wet dogs”
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS MACHINE. ALL OF THE REVIEWS ARE SHORT TERM. After 8-12 weeks, the dryer becomes bogged down with lint regardless of how hard you clean it due to an engineering flaw that allows large amounts of lint into the blue fin heat pump. I had a tech come out and he informed me that all of the service techs refer to these machines as “wet dogs” and wouldn’t sell them to their in-laws. I wish I could’ve known this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear you feel this way and encourage you to send us a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, and a copy of your review so we can look into this for you.
- Cons mentioned:Drying time
To long to dry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes forever to dry, a good idea but you can only do 1 load a day… you have to keep turn on the dryer to get things dry
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing your experience. We apologize for any inconvenience with drying. For a better experience, make sure to separate heavy items. Large, heavy fabrics contain more moisture and can take longer to dry. Also, make sure to clean the lint filter after every 5th dry cycle. We hope these suggestions help as we look forward to you experiencing the best in laundry. All the best.- Kianna@GEA
First unit was DOA, delivery process became a mess
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered my unit online, scheduled delivery. When the unit came, found the unit to be bad as the door wont latch. Fast forward to redelivery, the delivery was separated from the installation date. I had to spend anothet 15 min on the phone to fix it. As a result, my delivery installation date got pushed back again. I dont know if i will have it next week, will have to wait and see
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you've had these issues. This is definitely not what we want for you and truly apologize for your inconvenience. We really do appreciate your purchase and know you will absolutely love your new All-in-One Combo once the new one is delivered and installed. We recommend making sure you have the most current software version. It should be 45.0.4.64. If you need help checking to make sure your software is up to date, you can take a look at an article on our website titled: GE PROFILE™ ULTRAFAST COMBO WASHER/DRYER - FINDING THE SOFTWARE VERSION ID. If you have any questions or need anything at all, please reach out to us via a private message on social media, like Facebook. Thank you! Joyce@GEAppliances
May be great… if you can get it delivered
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So no issue with GE at this point. This may be an amazing appliance. I just can’t get Best Buy to deliver it. My second appointment and they didn’t even drive by. Can’t get anyone on the phone. Have used BB in the past but will probably never again. I can’t keep taking time off work for deliveries that don’t show.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We apologize for the inconvenience and frustration you've experienced with the delivery of your Combo from BestBuy. We understand the importance of a reliable and timely delivery service We strongly encourage you to reach out to your local Best Buy store to get this resolved. They will best be able to let you know when your unit will be delivered. We know you're going to love it once it is in your home and you're able to use it. All our best. -Kacie@GEAppliances
Sorry so sorry I tried this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased from another site. Wish I had avoided. The dryer doesn't cut it. Lint management is terrible. Accumulates everywhere in machine. Check your corners and your evaporator. Its circumventing the filter housing. No help from ge. No parts available from ge. Don't fall for hype like I did
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings -
We sincerely apologize for the challenges you've encountered with your Combo unit. This is certainly not the experience we want for you, especially as you've been unable to get the help you need. We understand your frustration, and we want to address this matter promptly. Please reach out to us on social media with your full model and serial numbers, along with a copy of your review, so we can investigate further and assist you. We appreciate your patience and the opportunity to resolve these issues. Thank you for bringing this to our attention, and we look forward to helping you soon. -Kacie@GEAppliances
Arrived Broken!!! GE cant fix and won't replace
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never even used. GE attempted 2 repairs over 3 week time. Then told me parts are unavailable and no time line given. Offered me money for Laundromat but not replacement. Customer service very difficult and not helpful. AVOID!!!!!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're saddened to hear this as this is not the experience we wanted for you. We encourage you to send us a private message on one of our social channels (Facebook, Instagram) with your contact information, service information and a copy of your review so we can look into this for you.
Received broken 'new' item
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.During the initial wash cycle, the spinning mechanism produced alarmingly loud banging noises and caused the unit to shift several inches from its original position. This apparent malfunction raised serious concerns about the product's safety and overall integrity."
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - We sincerely apologize for the inconvenience and concern caused by the issues you've encountered with your new Combo. This is not the experience we want for you. We encourage you to ensure that the brackets on the unit are removed. The diagram for this can be found on page 24 of the use and care manual on the product page. Please also check that the water hoses are not hitting the back of the unit. If these tips do not help, please send us a private message on any social media platform with your full model and serial numbers as well as a screenshot of this review. We look forward to assisting you soon. -Kacie@GEAppliances
Sucks -)$
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t make the mistake of buying this , Clothes aren’t dry , they are wrinkled and dear god don’t leave them in there overnight!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To ensure the best drying performance from your Combo, please make sure the software is up to date using the SmartHQ app. We offer some great support inside of the Owner's Manual that could help with the issues you're experiencing. We recommend you follow the suggestions in the "Clothes too wet" section on pg. 27; and the "Wrinkling" section on pg. 30. The Combo also offers the Wrinkle Care option that could help as well. If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your Combo. You can schedule an appointment by calling us at: 1-800-432-2737.