Customer Ratings & Reviews
- Model:
- PFQ97HSPVGN
- |
- SKU:
- 6649531
Customer reviews
Rating 4.2 out of 5 stars with 1515 reviews
(1,515 customer reviews)Rating by feature
- Capacity4.6
Rating 4.6 out of 5 stars
- Dry Time4.0
Rating 4.0 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
- Cons mentioned:Drying performance
Rated 1 out of 5 stars
READ Before you DECIDE - DO NOT BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this machine for our new house with high hopes. Unfortunetly, this 'All in One' machine promises a lot but does not deliver!. Washing and drying cycle were working fine in the first 2 weeks - taking 4-5 hours to complete single run. But gradually the cycle kept on increasing. By 6 week a cycle took 6 hours and even then the clothes came out a little damp. By week 7 the machine started throwing errors - Low water pressure. Even when the water pressure is good. I used just the drying cycle that now takes 4.5 hours ! JUST to DRY! This has been a bad purchase and I don't think GE technology is there yet. For any future buyers that are still deciding, I would recommend considering the traditional washer dryer and not make the mistake I made. I wish I could return this super expensive , almost good for nothing machine.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're sorry to hear that you're not entirely satisfied with your purchase. We have a few tips that should help your experience. We want to make sure that your unit has the most recent system upgrade which you can check through the SmartHQ app. You can find more information on how to do this by reading the article titled "GE Profile UltraFast Combo Washer/Dryer - Finding the Software Version ID" on our GE Appliances website under the support tab. If your clothes are coming out of a dry cycle feeling damp, we recommend giving the items a good shake as you pull them out of the dryer. Our engineering teams have found that the clothes may feel damp, but they're actually dry. Shaking your items will make them feel dry. If your unit is still taking quite some time to dry, we suggest looking over page 18 of the use and care manual which can be found in the "From the Manufacturer" section below this model. This page in the use and care manual describes best practices for loading your unit to ensure proper performance. If you're still having trouble after trying these tips, we suggest calling our GE Appliances Consumer Service at 1-800-432-2737 (Monday – Friday: 8 a.m. – 8 p.m. ET. Saturday – Sunday: Closed) for further assistance. Don't hesitate to reach out to us with any additional questions you may have. We're here to help. Julia@GEAppliances
Rated 5 out of 5 stars
Combo washer and dryee
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this combo! I love that I don’t have to switch over the clothes and if I forget or have stuff to do and need to leave the house, it’s completed by the time I get back home!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend- Cons mentioned:Drying performance
Rated 3 out of 5 stars
Undecided
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m still on the fence whether this was a good choice. I love not having to swap loads. It holds soap and softener but only 50 oz. The dryer doesn’t work well. Clothes feel damp even after extra dry. The guide says this is a common “misconception” but seriously, they feel damp, I’m not crazy. I’m close to calling for service.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Cons mentioned:Drying performance
Rated 5 out of 5 stars
Must-have!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a must-have! We are very happy with the machine! No more wasting time unloading our load from the washer and loading in the dryer. The load takes more time to wash and dry, but it is SO worthy! The best purchase this year!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
1 and done washer dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this is a great unit that you set it and forget it the dryer is a little different at first because i expect it to be hot to gge touch it feels damp but it’s definitely fully dry…just make sure the setting are good and youll be set
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Best product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best purchase I have made in years. So worth it! It’s just great to have the piece of mind that you can set the washing machine at whatever time and forget about it. Your clothes WILL BE DRY when you get back to them.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendBrand response from GE Answers
Posted .Hey there - Thank you for your enthusiastic feedback! We're thrilled to hear that your Combo has been the best purchase you've made in years. We understand the value of convenience and peace of mind, and we're glad to provide that for you. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support, and we hope your appliance continues to serve you well! -Kacie@GEAppliances
- Pros mentioned:Noise level
Rated 5 out of 5 stars
GE Profile
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this for 2 weeks. Love being able to put the loads in and not dealing with it until it finishes . Much quieter than my old washer and dryer. Love the fact that I don't have to deal with hooking up gas or using a duct, Much cleaner.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend Rated 5 out of 5 stars
Outstanding purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I researched this product for 2 weeks. It seemed to be what I was looking for. It was. I am absolutely delighted with this machine. It cleans far more thoroughly than my previous washer, and uses far less cleaning products and FAR less water. It dries the load contents very well, but doesn’t over dry the load. The filter is VERY efficient; thus, it doesn’t blow lint all over the area. I am very impressed with the quality of design and engineering of this product. As a future enhancement, perhaps an enterprising design engineer could manage to have the load contents folded/hung on hangers.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for taking the time to share these kind words about your experience with your Profile UltraFast Combo. We are delighted to learn how pleased you are with this great appliance. Our engineering teams spent several years designing this product to ensure it provided the level of wash and dry performance and time savings we expect in these modern times while still respecting the environment by saving water and energy. We are confident this unit will provide many wonderful years of service and are thrilled to welcome you to our Combo family. All our best! Vikki@GEAppliances
- Pros mentioned:Ease of use
Rated 4 out of 5 stars
One and Done
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ge profile one and done. Best buys delivery service leaves alto to be desired.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Pros mentioned:Energy efficiency
Rated 3 out of 5 stars
Couldn't ask for a better system
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is always water in the blue rim, if the drum is off balance it will make a lot of noise, if you dry with out water it doesn't get warm enough to get the wrinkles out. Over all I do really like it saves lots of space!! Really gets the dog fur off the cloths and I don't have to touch wet heavy cloths! Overall great purchase
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend Rated 4 out of 5 stars
Great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine! Perfect for our small laundry room.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendBrand response from GE Answers
Posted .We’re thrilled to hear you’re happy with your Combo, and that it’s been a great fit for your smaller space! We’re confident the unit will continue to serve your needs well for a long time to come. Enjoy!
- Pros mentioned:Energy efficiency
Rated 5 out of 5 stars
Amazing technology
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite purchase. Laundry is always caught up. So glad we decided to get this. Saves time, energy and no more rewatching loads because they were forgotten in the washer.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendBrand response from GE Answers
Posted .We're thrilled, but not surprised, to hear you're enjoying your Combo unit. This model was designed to bring ease and convenience to laundry, so we're glad to know it's doing just that for you. Thank you for choosing GE Appliances and welcome to the future of laundry!
Rated 5 out of 5 stars
Yup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great…………………………………. HEAVY……………………………………………..
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Greatest washer dryer combo out there!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest washer dryer combo ever! This combo makes laundry so much easier, no more forgetting to switch from washer to dryer. The app works great and I like that it will remind you when you forget to pull the laundry out of the dryer.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend Rated 5 out of 5 stars
Ventless washer/dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer/dryer came extremely well packaged in perfect condition. I’m looking forward to using it soon
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend- Cons mentioned:Drying performance, Reliability
Rated 1 out of 5 stars
Less than pleased
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer dryer combo was great when it worked. But the thing broke down not 5 months into purchasing and now takes 9-12 hours to dry a single load. I could hand wash and dry my laundry faster. Buy an old school washboard and drying rack instead; laundry will take the same amount of time to complete. This product is trash that breaks down super easily and is not worth the nearly $3k.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings - We're deeply sorry to hear about the frustrating experience you've had with your Combo. This is certainly not the level of performance we aim to deliver, and we understand your disappointment. Please accept our sincere apologies for any inconvenience caused. To assist you in the best way possible, we kindly ask you to send us a private message on social media with your full model and serial number, as well as a copy of your review. This will allow us to investigate the issue further and provide you with the necessary support to resolve it. Your satisfaction is important to us, and we're committed to helping you find a solution. Thank you for bringing this matter to our attention, and we look forward to assisting you. -Kacie@GEAppliances
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Enjoying everything about it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup. Connected to my Wi-Fi, mobile app, and registered the product in 20 mins. My first load went without a hitch and my clothes came out super soft and smelling great. Settings to customize my loads were easy as well.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Cons mentioned:Drying performance
Rated 3 out of 5 stars
Would wait for 2nd gen release
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective on arrival, shock absorbers defective and it takes 2 hours to wash and dry. Wait, for GE to iron out the kinks
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To ensure the best performance from your Combo, make sure it has the latest available software update using the SmartHQ app. Please PM/DM us on Facebook or Instagram with the complete model/serial numbers of your Combo, any service confirmation/case numbers you may have, and a copy of this review so we can further investigate.
- Cons mentioned:Drying performance
Rated 5 out of 5 stars
Get it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it! For some it may not make sense but for us it makes lots of sense! My old dryer was in the garage and washer in the kitchen, so it was very frustrating doing laundry. Now we never have to worry about a stinky load!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Cons mentioned:Reliability
Rated 1 out of 5 stars
High Maintenace
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're going to buy one of these, I strongly suggest factoring the extended warranty into the price. The inventer control board died at 14 months, two months out of warranty. The Geek Squad techs have been to our house every Wednesday for the past month trying to fix it. The most recent repair only lasted 5 days. Now, nothing. It won't turn on at all. Watch YouTube videos on the monthly maintenance you'll need to perform to keep it running. There's two adults and three dogs in our household. You will have to make a real effort to learn the machine to produce normal/expected outcomes. The repair bill, thus far, is $700. We've had good luck with GE products in the past, but our experience with this product will have us looking elsewhere.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are very sorry to hear you've had this experience with your Combo model. We can understand how difficult this would be for you and your family and don't like that you've been inconvenienced. We'd like to get a little more information from you. When you have a moment, please reach out to us via a private message on GE Appliances social media like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances



































