Customer Ratings & Reviews
- Model:
- PFQ97HSPVGN
- |
- SKU:
- 6649531
Customer reviews
Rating 4.2 out of 5 stars with 1515 reviews
(1,515 customer reviews)Rating by feature
- Capacity4.6
Rating 4.6 out of 5 stars
- Dry Time4.0
Rating 4.0 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Rated 2 out of 5 stars
Multiple Repair Calls
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit almost 12 months ago and wanted to use it for awhile before I gave my opinion. I love the idea of an all-in-one. It worked great for several months until it didnt. The clothes were not drying properly and it took two to three extra dry cycles before the clothes would dry. We had to call GE for repairs (still under the manufacturer warranty). Because of our location, they use third party repair services. Our experiences with repair companies and GE customer service has been underwhelming. It took a little over a month to get our heating issue diagnosed and part replaced. Not two months later, our clothes are back to not drying peoperly (it does not matter the size of the load). We have had the repairman that GE sent out twice now to “fix” our issue and it has yet to be resolved. With our one year warranty expiring, maybe we will have better luck with Geek Squad fixing our issue.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
2in1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent machine makes it so easy to do laundry set and forget
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend Rated 5 out of 5 stars
GE Profile Ultrafast - Outstanding Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Ultra Washer/Dryer combo is truly a dream come true. I had done an extensive review and still had doubts but I ended up pulling the trigger. Honestly was a great investment. The fact that it doesn't use gas and doesn't have a filter and still drys like it does is amazing. Best Buy did a great job of delivering and I even got cash back for other in store purchases.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendBrand response from GE Answers
Posted .Hello there - Thank you for sharing your positive experience with your Combo! We're thrilled to hear that it has exceeded your expectations and proved to be a dream come true. It's great to know that it lives up to its promises, especially in terms of energy efficiency and drying capabilities. We're glad to hear that your purchase turned out to be a great investment, and it's fantastic that Best Buy provided excellent service and additional benefits. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know. Enjoy your laundry convenience! -Kacie@GEAppliances
Rated 5 out of 5 stars
Worth every penny!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love, love, LOVE this washer! I was notorious for having to wash clothes multiple times because I would forget them in there. I'm so thankful to not have that problem now! Also, it cleans clothes so well. I thought i had a good washer before but now I see that my old washer was not cleaning my clothes that well. Now, the clothes come out smelling so good!!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
ALL-IN-ONE MAGIC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best washer unit I have ever owned! Put a load of laundry in and it’s a one and done with the ability to wash and dry. The auto dispense system has made my detergent last way longer and made it easier for my kids to throw their clothes in and just hit the start button. Absolutely amazing machine and glad that it is GE and not LG.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 2 out of 5 stars
Not for everyone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so fascinated by the reviews and features of the combo washer and dryer that I had to have one. My dryer was on its way out so I said what the heck and ordered one. How my home is setup is the laundry room is located on the second floor. I watched the two delivery guys struggle to get this 300lb behemoth up the stairs. I also purchased the pedestal for the machine, and watched the delivery put the stand on. I watched them turn the unit upside down placing it on its top to put the stand on when I believe it should have been placed on its side. After the test cycle completed I decided to try a load of laundry. At the very beginning of the unit starting I knew it wasn’t going to go well. The washer wobbled on startup just sensing the load. I continued to watch it, and what I experienced that other folks have experienced was the washer wouldn’t spin fast enough to get the water out the clothes. I had to stop the washer and take my clothes to the laundromat to finish the load. I called Bestbuy customer service and explained what happened, and no questions asked they offered to exchange it. I opted to keep my old washer and just replace my dryer. After considering the labor it took for two guys to get the washer upstairs and back down again to remove it. I didn’t want to risk any damage to my stairs or walls. I think this washer fits better on a first floor application.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh my! We appreciate you taking the time to leave us your feedback about your Combo. It certainly sounds like installation did not go as it should. The Combo should not be laid on its top. Rather it should be laid on its side. It's also important to ensure that the shipping bolts have been removed and the feet are planted firmly into the pedestal. While we regret that you were unable to keep your unit, we are glad you were able to find a resolution with Best Buy. Should you need anything moving forward, please let us know.
- Pros mentioned:Ventless
Rated 5 out of 5 stars
Washer dryer in one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. I love the ventless idea and the heat pump
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend Rated 5 out of 5 stars
Perfect Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 120 voltage. No 220 voltage needed. Great for small homes. You can just wash or just dry or use the combination. Contains many different was loads. Reservoir for laundry detergent and one for fabric softener which holds for multiple loads. Or you have your areas for different detergents and bleach. It also works from your smart phone.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Best washing machine I found
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washing machine easy to install and easy to use
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Happy bama
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the convenience of the unitand it definitely works for my household.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
It's worth every penny!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy peasy lemon squeezey. Why this wasn't invented a decade ago is beyond me.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
GE Profile - UltraFast 4.8 cu ft Large Capacity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this All in one Washer and Dryer. Best on the market!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend Rated 5 out of 5 stars
So lucky to have been able to purchase this combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I thought it might be a problem that this machine is a two in one. But it actually isnt. It saves me so much time and energy not having to unload to a dryer and the quick cycle does everything without my help. Im super happy with my purchase. Now i just have to learn how work it most efficiently.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!! No complaints about it. Easy to use and understand.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend Rated 5 out of 5 stars
Safety first!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife can now do the laundry on the main floor of our ranch home without fear of navigating the basement stairs.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
Does its job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it its amazing. Dries up great and with no vent no vent no need to clean up vents
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friendRated 5 out of 5 stars
GE Profile Review
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 months since we bought this washer/dryer combo and my wife and I are still extremely happy with it. It’s perfect for our busy lifestyle as we’re both active duty army. Would definitely recommend if you can get your hands on it. It’s a bit more expensive but for a great wash dryer set it’s honestly comparable.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend- Pros mentioned:Energy efficiency
Rated 5 out of 5 stars
Best decision ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Works well and saves a ton on electricity.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend Rated 5 out of 5 stars
Washer/Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding, couldn’t ask for a better washer and dryer, all in one!
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
I would recommend this to a friend- Cons mentioned:Lint filter
Rated 1 out of 5 stars
Design flaw, GE wont fix.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Massive issue with lint trap. Google it, everyone having the same issue. GE suggested a service appointment that cost me $100 to get someone to look at it and suggested a $600 fix. DO NOT BUY THIS UNIT. CLASS ACTION LAWSUIT IS FORMING. GE made video to mitigate this issue but if you read the comments not one person had their solution work. GE needs to recall this unit.
This review is from GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Front Load Washer and Electric Dryer Combo with Ventless Heat Pump - Carbon Graphite
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for reaching out to us. We encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service history, and a copy of your review so we can research your situation. -Vikki@GEAppliances




































