Customer Ratings & Reviews

Hi - We sincerely apologize for the frustration you're experiencing with your Combo. We understand how disappointing it is when a new product doesn't work as we expect, and we want to assist you in resolving these issues. To improve cycle times, please ensure proper load sorting, maintain a clean pump filter, and check for software updates. If you need assistance updating the software, you can refer to the article on our GE Appliances website titled "GE Profile™ UltraFast Combo Washer/Dryer - Finding the Software Version ID." If these steps do not resolve the issue, please take advantage of your warranty by calling our GE Appliances Consumer Service at 1-800-432-2737. We appreciate your understanding and the opportunity to assist you. -Kacie@GEAppliances

Hello- We appreciate you taking the time to send us your review. We are happy to hear that you are loving your new Ultrafast Combo unit! This unit is sure to make doing laundry a lot easier with its amazing features. If we can help with anything in the future, feel free to reach out and let us know. All the best! Dianna@GEA

We know any issue with your Combo would be concerning, and we want to help. For a drying concern, you may want to make sure the lint filter is clean, and consider checking the software to ensure it’s up-to-date. Information about checking the software is available in an article on our GE Appliances website titled “GE Profile™ UltraFast Combo Washer/Dryer - Finding the Software Version ID”; you can view that by looking up the title and clicking the ‘Support’ tab. Troubleshooting tips for your model are available on page 27 of the manual; the manual can be viewed on our GE Appliances website when you look up the model number and go to the product’s page. If you’re not able to resolve your concern with troubleshooting and think service may be needed, Bodewell (GE Appliances’ team of appliance care experts) can be reached at 833-426-3393. A technician would be glad to examine the appliance for any issues. -Sarah@GEAppliances

We're sorry to hear you've had some trouble with your delivery. To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance.

Hello there - We appreciate your feedback about this new Combo, and we're delighted that you purchased one for your daughter! We're sure it's going to serve her well for a long time to come and we're here if you or your daughter have any questions in the future. Thank you for choosing GE Appliances. -Kacie@GEAppliances

We appreciate you taking the time to leave us your review. We know how important it is to have your Combo working properly. We encourage you to ensure that the pump filter and your household plumbing are not clogged. If this doesn't help, please schedule service by calling 833-426-3393 so our Bodewell technicians can investigate thoroughly. -Kacie@GEAppliances

Hello - thanks so much for your enthusiastic feedback! We’re pleased to hear that our Ultrafast Combo has exceeded your expectations and made laundry a breeze. If you ever have any questions or require assistance in the future, please don’t hesitate to get in touch. We’re here to assist you every step of the way. Thanks for being a part of the GE Appliances Family! Take care. Lauren@GEAppliances

Your feedback is important to us.We will take this all into consideration as we are always looking for ways we can make upgrades and improvements on our future builds. This Combo unit has what’s called Ventless Heat Pump Technology. It helps prevent over-drying as it uses sensors, lower temperatures, and high airflow to achieve optimal care of your laundry during your dry cycle. Because the UltraFast Combo dries clothes at a consistent temperature in a sealed drum, they may not feel as dry or as warm as you may be used to with past dryers. At the end of the cycle, certain items and the air inside may feel slightly humid due to the air-tight seal. This is to be expected. Simply remove the items giving them a quick shake and they will feel dry in seconds.