Customer Ratings & Reviews
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Bad combo
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced. We have had issues with this washer dryer combo since we bought it. Trying to sell it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry that your Ultrafast Combo unit didn't meet expectations and can understand how disappointing that is. We will pass this information along to our design teams as we always welcome feedback from our customers to help us improve. We do hope we can earn your trust back in the GE Profile brand in the future. Dianna@GEProfile
Horrible machine, do not buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this negative stars if I could. I've had three service calls on this machine, it does not work. I have had multiple calls with service and am already having a major tech repair. GE has been horrible with their customer service and because I was a week out of my return date due to remodel construction, I was unable to return with Best Buy. DO NOT BUY.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are so sorry to hear you've had these issues with your combo model. This is not the ownership experience we want for you and would like to look into this on your behalf. When you have a moment, please reach out to us via a private message on GE Appliances social media, like Facebook or X and include a copy of your review, your model and serial number, address, email and phone number.
Still waiting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine was never delivered. We scheduled the appointment three times and the item never came.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We encourage you to reach out to Best Buy directly for assistance with this concern by calling: 1-800-433-5887. -Don@GEAppliances
DO NOT BUY FROM BEST BUY.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was brand new before they arrived. The third party Best Buy hired damaged our laundry box and could not even install the water line without ruining the threads and BREAKING OFF the hot water knob. To top it all off, they dropped the plastic knob in the drain and lied, saying it was never there. Please please please buy your laundry machine somewhere else and save yourself so much hassle and grief.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know a negative delivery and installation experience must have been frustrating to deal with. If you’d like to share your concerns regarding this experience with Best Buy, their customer service can be reached at 1 (888) 237-8289. If you’re having any issues that affect the unit’s functioning and require service, our GE Appliances service department can be reached at 833-426-3393.
Had to exchange twice still enop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace it twice, motherboard first time and knocking when in spin mode second. Great concept just wish it would have worked out. Im replaceing it with LG 5.0 combo. Hope it works better. Will update
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This is not the experience we expected you to have with your Combo. We understand the disappointment that was caused by you having to replace your unit twice. Thanks for the valuable feedback that we'll be sure to forward to our design team. This situation isn't a normal occurrence, and we hope you allow us to work hard to earn your trust again in the future.
Worse Laundry Machine ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is the worse laundry machine we've ever owned I wouldn't recommend it to anyone service has been here multiple times for 353 error and board issues they replaced 1 board with new board 2nd board was junk tech never verified the machine was working properly before leaving we try to wash and the buttons don't allow us to start the machine so once again we are waiting for another tech to come next week
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We truly regret to hear this has happened and encourage you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
Needed space
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dry cycle really takes longer, loads take for ever to complete
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To ensure the best performance from the Combo, make sure the software is up to date using the Smart HQ app. For help with the drying concern, please review the tips in the "Clothes take too long
to dry" section on pg. 31 of the Owner's Manual. If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our Bodewell technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. -Don@GEAppliances
Don't buy this unit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. I run 4 cycles and all have taken over 5 hours to dry.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To ensure the best performance from your Combo, please make sure the software us up to date using the SmartHQ app. For help with your concern, please follow the troubleshooting tips in the "Clothes take too long to dry" section on pg. 31 of the Owner's Manual. If this information doesn't prove helpful, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit by calling us at: 1-800-432-2737.
DO NOT BUY, especially if you have pets!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible machine. Clothes don't fully dry and are very wrinkled. Now machine doesn't dry at all. Technicians say its due to pet hair that passes straight through the filter, which will be a recurring issue that can only be fixed by a tech. DO NOT BUY, especially if you have pets. GE has been terrible to work with. This machine should not be sold to anyone.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that you're not having the best experience with your Combo. We understand the disappointment and frustration caused by this issue. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the model/serial numbers of your Combo so we can investigate further.
All in one sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever and doesn’t get the clothes dry. Not even if I shake it. Doesn’t get out stains. Keeps adding more and more time. Worst purchase ever.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend ensuring your Combo's software is up to date, as this can optimize performance and address drying concerns. It is also helpful to note that the display provides estimated time remaining and adjusts cycle times based on several factors including actual load type and sizes. For tips to improve drying times, search for the article titled “GE Profile™ UltraFast Combo Washer/Dryer - Clothes Not Dry When Drying Cycle is Complete” on our GE Appliances website in the Support section.
Washer dryer combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big and too loud. Shaked my whime building. Felt like it was going to explode. Smh i didnt even get to try the dryer, that was only tryng to wash.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you had this experience. It sounds like maybe the shipping brackets may not have been removed. If you haven't already, please reach out to Bodewell Service by calling 1-833-426-3393. Joyce@GEAppliances
Horrible Deliver/Installation Experiences
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I have gone without a washer/dryer for over a month now, my existing one being irreparably inoperable. I ordered this combo machine as a replacement. On two separate occasions, and after at least 50 phone calls over that month, Bestbuy has stood me up on scheduled installation appointments on two separate occasions, after waiting at home all day on each occasion. No call, no nothing. When calling the customer “service” number, each time I was told my appointment was still good and that installers would be arriving, while claiming they had no way of reaching the installers. Those were lies!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you've had these issues with the delivery. Your frustration is understandable, and we apologize for your inconvenience and hope this has been resolved for you by now. If you are still having issues, please check with your sales associate for assistance. Thank you! Joyce@GEAppliances
Defective upon purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine was defective when I first bought it. I ended up returning it. I had narrowed down the issue to a heat pump failure which is one of the most expensive parts to replace.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear the unit wasn't working properly upon delivery. We encourage you to further discuss your experience with BestBuy by calling your local store. - Julia@GEAppliances
Broke in 4 months!! Doesnt dry well
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not sure how people have great experiences with this machine. It was a nightmare for me… first month was good.. then the dryer part of rhe machine broke.. and even if you have best buy extended warranty you still have to go through the manufacturer before they can fix it.., so basically your first year of extended warranty is covered by best buy… long story short dont get this product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. We would like to gather some additional details about this matter. At your earliest convenience, please reach out to us on any of our social media platforms via private message with the complete model/serial numbers of your Combo, pictures if available, and a copy of this review so that we can look into the situation further. We look forward to hearing from you soon. Kind regards. -Don@GEAppliances
Toxic smell
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a strong toxic smell coming from the machine and staying on the clothes it washes and dries. I am concerned this smell is harmful as this appliance also has the Prop 65 warning.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We recommend running a Self-Clean cycle using bleach or an oxy additive. This should help resolve any new machine smells that may exist as a residual odor from the manufacturing process. Please be assured there is no toxic aspect to the components we use in the manufacture of this unit. California Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act, is required by California to inform consumers and manufacturers about protecting the state’s drinking water sources from contaminants. It is unrelated to the odor you are experiencing. If you're able, please reach out to Best Buy on Twitter by tagging them at @bestbuysupport so this can be reviewed further. Kind regards - Vikki@GEA
Never Again G.E.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never again. My combo flooded my washer and dryer room 2 times and I have only had it since November 29, 2024. Also No one services GE in my county. I've been without a washer for 2 weeks.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear about this happening with your Combo unit and would like to look into this further for you. Could you please provide some more information by DM/PM on any of our social media pages and please reference this review? Dianna@GE Profile
DO NOT BUY!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many issues with this mahcine from the start. at first the machine could not drain the water!! then the machine didnt tumble!! now the machine wont dry!! there has been 4 different techs that have gone to my house and cant seem to find the issue! ALSO the proection plan through best buy is useless because they force you to go through the manufacture!! if you dont want headaches stay away from this garbage
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We always want to provide a great experience, and we know dealing with ongoing issues would be frustrating; we'd like to help. If you have had service though an extended warranty, continuing to work with them may be the best way to resolve your concern. If your service has been through GE Appliances, please send us a private message over our social media (such as Facebook or Instagram) with a copy of this review and your contact information. With that information, we can certainly look into your situation further.
Useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was useless it was leaking everywhere when I tried to use it also way too heavy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We always want to provide a quality product, and your feedback will be shared with our team. For an issue with leaking, we recommend checking the door gasket to ensure there’s no damage, and the fill hoses/drain hose to make sure they’re properly connected, with tight connections. Additional troubleshooting tips for what to check for a leak are available on page 27 of the manual, which you can view on our GE Appliance website when you look up the model number and go to the product page. You also may want to make sure the software is up-to-date, as updated software can often resolve an issue; we have an article discussing how to check the software on our website, which you can view by looking up ‘GE Profile™ UltraFast Combo Washer/Dryer - Finding the Software Version ID‘ and going to the Support tab. If you continue to have trouble and think service may be needed, that department can be reached at 833-426-3393; a technician would be glad to assist.
Not worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer/combo in September 2023 and I have had to have it serviced every 6 months since. I would not recommend this appliance to anyone
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the experience that you're having with the Combo. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Most expensive mistake
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse and most expensive appliance purchase ever. It never dries the clothes well and I even put the more dry option. I have to put it another 15-20 minutes at least. The fabric softener is not coming out of the smart softener section or the regular section. the worse is how wrinkled the clothes are even when putting the wrinkle care option.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .This is not the experience we wanted for you and your family and would like to help! Software updates are key in proper drying and also will help with wrinkling issues too. The most current software version is 45.0.8.0. Please confirm you have this version. If you still have issues, please reach out to Bodewell Service directly by calling 1-833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.