Customer Ratings & Reviews
- Model:
- PFQ97HSPVGN
- SKU:
- 6649531
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Not what I expexted.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The functionality is great but unfortunately, I had to return it while con for me is that when the dryer feature comes on there was a gas smell seeping from the dyer. When in use the dryer released a smell that was really bad I don't know if that was a mechanical malfunction but I didn't feel comfortable with keeping it. in the future, I will shop around for another one but for now, I'll stick with my GE washing machine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings - We appreciate your feedback regarding your UltraFast Combo. While it's great to hear that you found the functionality of the appliance to be impressive, we're sorry to learn about the gas smell issue you experienced with the dryer feature. Safety and comfort are paramount when using any appliance, and we completely understand your decision to return it. We'd like to hear more about your experience. Please send us a private message on any social media platform so we can gather some additional information. We look forward to speaking with you soon. -Kacie@GEAppliances
Still waiting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine was never delivered. We scheduled the appointment three times and the item never came.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We encourage you to reach out to Best Buy directly for assistance with this concern by calling: 1-800-433-5887. -Don@GEAppliances
Randomly decides to dump bleach and ruins clothes
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.13 months after purchase, this nearly $3,000 unit is dumping bleach and ruining clothes. Not covered by warranty. I would recommend that you hold off on buying this until GE gets this new model fully baked.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear you are having this issue with your combo. This isn't what we expect to hear and would like to look into this for you. When you have a moment, please reach out to us via a private message on GE Appliances social media, like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
Don't Buy from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At some point Best Buy decided to take away the rewards earned for shopping there and forced you to get a best buy credit card to earn points. I did not know that when purchasing this very expensive washer/dryer combo. I wish I had because I would have just ordered from someone else and saved more money. I thought I was getting points back... I was wrong.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for sharing your review. To best address your concern, please contact Best Buy customer service. Take care. -Don@GEAppliances
- Cons mentioned:Drying performance
Not a good conbination
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes too long to dry any size load. After 2-3 hours drying clothes still wet!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- Thanks for reaching out to us with your drying time concerns! Please make sure you have connected your unit via our Smart HQ app and downloaded the latest software. If, after doing that, you are still experiencing longer than expected, drying times, please reach out to us via direct message on one of our social channels. We are eager to assist you! All the best-Dianna@GEA
Leaked upon delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First load that we tried to run and the unit leaked from the front door as well as the bottom. Very disappointed as we never had a chance to test the washing and drying cycle.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the experience you're having with the Combo. We encourage you to reach out to Best Buy directly for assistance with this concern by calling: 1-800-433-5887. If Best Buy is unable to assist, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737. -Don@GEAppliances
Best Buys policies are a failure
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this review is for best buy. I purchased 2 of these only to have the price drop by $400ea the next day, and ($600 each at cost co) best buy will only price match 1 unit, not both to their price reduction due to a price match policy of 1 per item.I asked them to price match their price they refused asking me to return and rebuy the items
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - thanks for taking the time to share your feedback. To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either answer your question or direct you to your local store for further assistance. Take care. Lauren@GEAppliances
Annoying Buzzing When Drying
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is making a loud buzzing sound while drying. We stop the drying process then restart it, buzzing sound goes away for a moment but comes back. Will return it. Don't recommend this GE washer/dryer combo. Maybe we'll try the Samsung washer/dryer combo.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your purchase but are saddened to learn your unit is making a loud buzzing sound and apologize for your inconvenience. We encourage you to reach out to us via direct message on one of our social media accounts like Facebook or X to discuss your situation further. Be sure to have your complete model and serial numbers as well as a snippet of this review and if possible, an audio file of the buzzing sound when you do. If you prefer you may take advantage of your warranty and call Bodewell Service at 1-833-4BODEWELL (833-426-3393)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within warranty period. Called ge. No one would service in the area no further help from ge. $1000 estimate for repair. Terrible customer service
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that your unit is not working properly and can understand your frustration. We would like to get more specific information if you could please send us a PM/DM on any of our social media pages and please reference this review.Dianna@GEAppliances
DOES NOT CONNECT TO GOOGLE HOME BEWARE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer dryer combo is great. However the false advertising saying that it is compatible with Google Home when in fact several people have expressed the same issue that it does not work or connect to Google Home is very frustrating. I would have gotten another unit that is compatible had I known this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi again, thanks for taking the time to write about your new Combo. We appreciate hearing what you've got to say. We wanted to let you know that we've replied to your Facebook private message as well and hope to continue the conversation through that thread. Hope to hear from you soon. -Michael@Profile
Terrible Experience
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had several issues with the drying vent. We’ve had to have a technician from the manufacturer come out and replace heating element. I recommend staying far away from this product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to learn about your experience with your Profile UltraFast Combo and understand your concern with needing service. We at GE Appliances fully support the appliances we offer. If you are continuing to have difficulties, we encourage you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
Stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When in the washing cycle this thing shakes so much that the rooms next to it rattle. It’s 300 pounds and it actually has moved from the original placement.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .You will see the Combo shake and hear it, but this is a normal part of the balancing system. We recommend searching for the article titled “GE Profile™ UltraFast Combo Washer/Dryer - Excessive Noise or Shaking” on our GE Appliances website in the Support section for guidance. If these tips don’t help, please reach out to us via private message on GE Appliances social media like Facebook or X for additional troubleshooting assistance.
Drying needs improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had hopes of a great wash/dryer combo but this one will let you down. Does not dry well! Cloths are more than feeling damp, they are wet. Wife hated it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We certainly don't want you to continue having wet clothes from your Combo. While it is normal for clothes to have a slight damp feeling, they should not be excessively wet. We do recommend that you ensure the pump filter is clean, the load is balanced, that you're not overloading it, and that none of the hoses are kinked. If this does not resolve the matter, please take advantage of your warranty by calling 833-426-3393. Our great technicians are always happy to help!
Review
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine for 1 or 2 people. I have a family and this machine is not holing up, we have had maintenance on it a few times in less than a year
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We apologize for the experience you're having with the Combo. If you still having an issue with your unit, please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate.
GE Combo
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 6 months and over heated! Would not recommend
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We can understand your concern and would like an opportunity to look into this for you. When you have a moment, please reach out to us via a private message on GE Appliances social media, like Facebook or X and include a copy of this review, your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
Worst design ever.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is the worst product on the market all of the sensors went bad within 5 months of purchase. Tech said sensors are on back order so basically dryer part doesn’t work. GE will not replace entire unit.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. We understand your disappointment that your Combo is not functioning properly. At your earliest convenience, please reach out to us on any of our GE Profile social media platforms via private message with the complete model/serial numbers of your Combo, any service confirmation/case numbers you may have, and a copy of this review so that we can look into the situation further. Best regards. -Don@GEAppliances
Not happy with GE combo so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the machine for two weeks. I do one laod a day. The display stopped working/broke and I’ve been using the laundromat for a week while I wait for new parts for a new machine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you are having an issue with your new UltraFast Combo. This is not what we expect and truly apologize for your inconvenience. When you have a moment, please reach out to us via a private message on social media like Facebook and include your case number if you have one. If not, please provide your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
No buy open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy open box! All open box units are broken and geeks quad is unable to fix them.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings - We appreciate you sharing your experience, and we're sorry to hear about the difficulties you've encountered with your Combo. We understand how frustrating it can be to receive a faulty product, and we apologize for the inconvenience this has caused. Your feedback is valuable to us, and we take it seriously. We'd like to help! Please send us a private message on any social media platform with your model and serial numbers so we can assist you in the best way possible. We look forward to speaking with you soon. -Kacie@GEAppliances
Not For Me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried two of these machines and both were lemons. Shaking was severe and one was extremely loud. I loved the concept of one machine but unacceptable performances.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - We're truly sorry to hear about your disappointing experience with the UltraFast Combo. Your feedback is invaluable, and we sincerely apologize for the inconvenience and frustration caused by the issues you encountered. Please rest assured that we take your concerns seriously, and we will be sharing this feedback with our product development team to improve our offerings. If there's anything specific you would like to discuss or if you need assistance with another appliance choice, please don't hesitate to reach out. We appreciate your feedback, and we're here to help. -Kacie@GEAppliances
May need to buy from a different store.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to receive this washer/dryer. Best Buy keeps postponing my delivery date just one day before it’s to deliver.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To best address your delivery concern, please contact Best Buy Customer Service or your local retail store.