Customer Ratings & Reviews
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When in the washing cycle this thing shakes so much that the rooms next to it rattle. It’s 300 pounds and it actually has moved from the original placement.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .You will see the Combo shake and hear it, but this is a normal part of the balancing system. We recommend searching for the article titled “GE Profile™ UltraFast Combo Washer/Dryer - Excessive Noise or Shaking” on our GE Appliances website in the Support section for guidance. If these tips don’t help, please reach out to us via private message on GE Appliances social media like Facebook or X for additional troubleshooting assistance.
Worst design ever.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is the worst product on the market all of the sensors went bad within 5 months of purchase. Tech said sensors are on back order so basically dryer part doesn’t work. GE will not replace entire unit.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. We understand your disappointment that your Combo is not functioning properly. At your earliest convenience, please reach out to us on any of our GE Profile social media platforms via private message with the complete model/serial numbers of your Combo, any service confirmation/case numbers you may have, and a copy of this review so that we can look into the situation further. Best regards. -Don@GEAppliances
Not happy with GE combo so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the machine for two weeks. I do one laod a day. The display stopped working/broke and I’ve been using the laundromat for a week while I wait for new parts for a new machine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are very sorry to hear you are having an issue with your new UltraFast Combo. This is not what we expect and truly apologize for your inconvenience. When you have a moment, please reach out to us via a private message on social media like Facebook and include your case number if you have one. If not, please provide your model and serial number, address, email and phone number. Thank you! Joyce@GEAppliances
Combo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the idea of what it should do, but unfortunately, something is missing. Does not dry the clothes good enough.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand an issue with drying performance would be concerning, and we want to help. Our Combo uses ventless heat pump technology; because of the design, it would be normal for clothes to feel slightly damp after the cycle is complete. If you pull the clothes out and give them a quick shake, your laundry will feel dry in a few seconds! If the clothes still seem too damp, we recommend making sure the software is up to date. Updates can often resolve an issue, and we have instructions available for checking the software in an article on our GE Appliances website titled “GE Profile™ UltraFast Combo Washer/Dryer - Finding the Software Version ID"; you can view that when you search for the title and click the ‘Support’ tab. Additional troubleshooting tips are available in the manual, which you can view on our website when you look up the model number and go to the product page. If you aren’t able to resolve this and think service may be needed, that department can be reached at 833-426-3393.
not worth it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wash machine doesn't dry clothes don't buy have had repair man out 2 times and he said a lot of people are having the same issue
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're deeply sorry to hear about you're experience. Please make sure your Combo's software is up to date, as this can optimize performance. If these issues persist, please reach out to us via private message on Facebook or Instagram. Be sure to include your full serial and model numbers, any details regarding the service history along with a copy of this review and we will review your situation further.
No buy open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy open box! All open box units are broken and geeks quad is unable to fix them.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Greetings - We appreciate you sharing your experience, and we're sorry to hear about the difficulties you've encountered with your Combo. We understand how frustrating it can be to receive a faulty product, and we apologize for the inconvenience this has caused. Your feedback is valuable to us, and we take it seriously. We'd like to help! Please send us a private message on any social media platform with your model and serial numbers so we can assist you in the best way possible. We look forward to speaking with you soon. -Kacie@GEAppliances
Not For Me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried two of these machines and both were lemons. Shaking was severe and one was extremely loud. I loved the concept of one machine but unacceptable performances.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there - We're truly sorry to hear about your disappointing experience with the UltraFast Combo. Your feedback is invaluable, and we sincerely apologize for the inconvenience and frustration caused by the issues you encountered. Please rest assured that we take your concerns seriously, and we will be sharing this feedback with our product development team to improve our offerings. If there's anything specific you would like to discuss or if you need assistance with another appliance choice, please don't hesitate to reach out. We appreciate your feedback, and we're here to help. -Kacie@GEAppliances
May need to buy from a different store.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to receive this washer/dryer. Best Buy keeps postponing my delivery date just one day before it’s to deliver.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To best address your delivery concern, please contact Best Buy Customer Service or your local retail store.
Very good but not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: There is no static when taking the clothes out of the dryer. No more worries about having to leave the house with a load in the machine. The delayed start option is also very helpful. The filter is very easy to clean – however, I recommend cleaning it after EVERY load as it does fill up quikly and there are lint “bunnies” all around the outside of the filter. (Gotta protect that heat pump). I also use a small, soft brush to clean the interior of the machine where the filter sits to remove bits of lint in there. Also occasionally use an extended crevace tool to vacuum in there. It’s very quiet and my laundry closet now has so much more space. Cons: The alarm sound letting you know that the machine cycle is completed is quick and not very loud. I would prefer if it was a bit longer so that it would be easier to hear. Hopefuly this can be adjusted with a software update. This is my first front loading machine, so I don’t know if my “problems” are the same for all front loaders, or just this machine. The wells on the top drawer that hold the bleach and fabric softener, always have SOME water in them after every load. I have a cloth to absorb it all as well as I can since I don’t want mold to grow in there overtime. There are times, however, when the bleach well is completely full of water. This is harder to empty out when you have the ‘Smart Dispense’ laundry detergent compartment filled with detergent. I remove the tray and bring it to the sink to tip towards the back and drain as much water as I can (this will also leak some of the detergent). The residual water can be absorbed with a cloth. Every time the door is opened it seems like there is always water dripping from the left side. This seems to be coming from the water left in the bleach/fabric softener wells. If you empty them out, the dripping stops. The blue silicone around the opening needs to be cleaned after each load – lint and hair seems to collect there. I have also noticed some lint buildup around the door opening – the narrow section between the edge of the blue silicon and the metal drum. I found a damp Q-Tip to fit in comfortably and will remove the lint. This is a tedious task, so I will probably only do it monthly. The machine was leveled by the installers, but at one point of the wash cycle, there is a lot of vibrations. Enough that items stored on my shelves above the machine fall off. My machine is also up on my second floor above the kitchen. The vibrations also had my glasses moving around in the cupboards. I had one glass fall out on me when opening the cupboard door, so I had to install a brace in my cupboards to prevent this from happeining again. There’s a lot of maintenance after a load of laundry is done, but I do like having the ability to leave it for 2-3 hours and come back to a completed load. Overall, I am happy with the machine and am hopeful that software updates will eventually fix the issues.
I would recommend this to a friendDoor Is NOT reversible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This door is not reversible, which is ridiculous for a high-priced machine. A reversible door is a required option on any front-loading machine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - thanks for sharing your review and feedback on your new Ultrafast Combo. The reason the door cannot be reversed is because the interior glass of the door is shaped differently than our existing UltraFresh Front Loading products. The new curved shape accommodates and directs the incoming airflow to manage the drying of the load. We hope this is informative and want to thank you for your insight. We will be sure to pass this along to our design and engineering teams so they may improve our future designs. Thanks for being a part of the GEA Family and let us know if there is anything else we can assist with. Take care. Lauren@GEA
Defective product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was damaged in production or transit. I have been without a washer and dryer for 12 days and am waiting for a new replacement.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for sharing your review. We understand the frustration and inconvenience this delivery situation has caused. We're glad to hear that you're working with the retail location for a resolution. Please let us know if you if you need additional assistance. Kind regards. -Don@GEA
Bad try something else
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shakes too much Not a well designed too bulky and noisy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We understand an issue with excessive noise and vibration would be concerning, and we want to assist. To address an issue with excessive vibration, we recommend making sure the Combo is balanced (the leveling legs can be adjusted if needed) and the pump filter isn’t clogged. More troubleshooting tips are available on page 28 of the manual, which you can view on our GE Appliances website when you look up the model number and go to the product page. Checking the shipping hardware to ensure it’s been properly removed is also recommend (and is discussed on page 24), as not removing that hardware can cause the Combo to become unbalanced. If you continue to have trouble with excessive vibration and noise and think service may be needed, that department can be reached at 1-800-432-2737. Your feedback regarding the design will also be shared with our team for consideration.
Do not purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was delivered as promised by it was defective and had to be returned
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no! We regret hearing that your Combo was defective and had to be returned. This is certainly not what we'd expect nor is it the experience we want you to have. Should you need anything moving forward, please let us know.
Ge washer dryer combo
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this washer dryer combo didn't work out for us.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to leave us your review about your Combo, and we regret hearing that this unit did not work out for you. If you have any specifics you'd like to share with us about what happened, please reach out to us on any of our GE Appliances social media platforms.
Do not buy from best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine do not buy from best buy. If you do find a price match they do all they can not to honor it
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. We designed our Combo to be a revolutionary laundry experience, and we’re confident it will serve your needs well! Regarding any concerns with Best Buy, we recommend contacting their Customer Service at 1 (888) 237-8289; those specialists can certainly assist. If you have any other concerns, please don’t hesitate to reach out with a private message over our GE Profile social media (such as Twitter or Facebook). We’re happy to assist anytime. -Sarah@GEA
Never worked
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead on arrival never worked it would just turn off as soon as you turned it on
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're sincerely sorry to hear about the issues you've encountered with your Combo. It's certainly disappointing when a product is dead on arrival. We'd like to assist you further with this and gather additional information. Please send us a private message on any social media platform with your model and serial numbers as well as a screenshot of this review so we can assist you in the best way possible. We look forward to helping you soon. -Kacie@GEAppliances
Amazing game changer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This GE washer is life changing. Amazingly efficient and the convenience. The product looks amazing, and so glad it is a full size washer / dryer. Highly recommend to households.
I would recommend this to a friendGame changer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This combo is incredible! We have had it almost a month and are very happy with it. Not having to do load transfer is a game changer. Also the heat pump ventless option is great. We no longer have to pay someone every year to clean our vent pipe. One thing we were concerned about before purchasing was noise, but the wash cycle is no more noisy than a large front load washer. For the dry cycle, I measured 60 dB, when placing my phone near the front. So noise is not an issue for washing nor drying. A couple things that might be nice in a future version: 1) Sensors to know if one has removed the lint filter and corresponding software change to not prompt one for lint filter cleaning if it has been removed. We clean the filter after every load, because some loads generate a lot of lint. 2). The SmartHQ app gives information on how many loads are done each day. It would be nice if it could also give us information on how many kWh of electricity it uses per day, which our heat pump water heater provides. In addition to also provide how many gallons of water used. I am not sure if this would just be a software update or require additional sensors.
I would recommend this to a friendGreat combo, compact and effective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was worried about a ventless and combination machine, but it works well! Same capacity as our previous washer and dryer, slimmer machine. Average noise level, unremarkable in that regard. The automatic detergent dispenser is super convenient!
I would recommend this to a friendLG profile
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so happy for buying this landry machine. It’s amazing.. wishing very good drying perfect, perfect timing. Very easy to use and very easy to install. Doesn’t make noise at all. Highly recommended
I would recommend this to a friend