Customer Ratings & Reviews
- Model:
- PFQ97HSPVRS
- SKU:
- 6649532
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Washer/dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes clothes are not all the way dry, I have to start the dryer. Only for a few minutes though
I would recommend this to a friendLove this machine!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love, love this machine. It was a bit of a bear to get in because it is huge! However, hook-up took minutes. One of my favorite perks is receiving a notification on my phone the my laundry is ready.
I would recommend this to a friendHappy campers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this purchase. We are using it in our fifth wheel camper and it’s nothing shy of perfect! Takes about 2.5 hours for an average load. We also have 3 labs and it does great with the fur.
I would recommend this to a friendOne and done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am still learning more and more about this beautiful washer and dryer combo. I love so much because I can have freedom to accomplish other activities while my items can wash and then dry on their own.
I would recommend this to a friendAll i one washer and dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We hace had this for aviut four weeks. We love it. We have 3 kids and we are always on the go. This also us to start when we leave and just throw in the next batch when we get back
I would recommend this to a friend- Pros mentioned:Energy efficiency
Terrible build quality and no support!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome on paper, 110v and ventless fit my bill as I was moving from gas so 220 wasnt available and the space saving was an added bonus. Fast forward 11 months of light use, the unit stopped dying as well and 13 months of use the pump went out. Resulting in service and parts charges almost as much as a replacement buget dryer!! No warranty support or manufacturer support from best buy or GE. This product is junk and should be avoided!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you bringing this to our attention. If you have already tried service we ask if you could PM/DM us on any of our social media pages and please reference this review so we may look into this further for you.
Best thing ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best thing I’ve bought lately! Love the duel washer/dryer. I do use the more dry button because I do love super dry clothes but the clothes comes out clean and smelling great everytime.
I would recommend this to a friendDo Not Purchase.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to get this. After 9 months i do regret this purchase. There are a few things that are nice however the negative definitely out weigh the positives. Our clothes do not dry all the way using the sensory dry unless the load is very small. Our clothes come out wrinkled. I deep clean the washer twice a month and it has developed a moist order. Now it has stopped spinning. Thankfully its under warranty however its going to take 10 days for them to come out. A family of 6 without a washer for 10 days is going to be a struggle.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Goodness! This is certainly not the experience we want you to have with your Combo. Thank you for taking advantage of your one-year warranty with us. We're positive that our technician will be able to get your unit working as it should. As you are waiting for your technician appointment, we do encourage you to ensure that your Combo is up to date. For assistance with this, you can view the article on our GE Appliances website called "GE Profile™ UltraFast Combo Washer/Dryer - Finding the Software Version ID". Also, if you've used bleach to clean your unit and are still having odor issues, we'd like to learn more and ask that you send us a private message on either Facebook or Instagram so we can gather some additional information and help in the best way we can.
- Cons mentioned:Drying performance
GE WASHER DRYER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes way too long to dry laundry. Returned the unit to go back to separate washer and dryer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We'd like to provide clarification on how the unique, fast airflow system and ventless technology operate. Warm high-speed air extracts moisture from your garments to gently dry the load with less heat. At the end of the cycle, certain items and the air inside the unit may feel slightly humid due to the airtight seal. This is normal operation. If you remove the items and simply give them a quick shake, they’ll feel dry in seconds. There are some factors that can extend the dry time; for example, if the lint filter is full or the load is improperly sorted. Further information on this can be found in the troubleshooting tips on page 31 of the Use and Care Manual which is located in the "From the Manufacturer" section of this product page. If needed in the future, we're always here to assist and ensure you get the most out of your new appliances.
- Cons mentioned:Drying performance
Piece of sh__
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Energy star my butt. It takes 5 hours for this machine to dry a small load of work clothes. Contacted GE and tried to get a repair man. A GE certified repairs man told me he doesn’t work on this unit
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about your experience with your Profile Combo and encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, service history and a copy of your review so we can research your situation. -Vikki@GEAppliances
Best purchase of 2023
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the best purchase we have made this year! Out clothes are super clean and I never have to rerun the wash because I forget to move it to the dryer. I highly recommend it!
I would recommend this to a friendBrand response from GE Answers
Posted .Hi - We are delighted to hear how pleased you are with your beautiful new Profile UltraFast Combo. It makes us so happy to hear you say this is the "best" purchase you've made this year and that you're finding your clothing are super clean. Please be sure to reach out to us again if you have any questions or concerns as we are always happy to help. Wishing you the best! Vikki@GEAppliances
No one will fix if it breaks!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this without an extended warranty!! Ours spit out an error this past weekend, Fault Code 18. It flooded our laundry area. GE won't come service it because it's outside the one year warranty (we bought it 19 months ago!) and no technician in the area (SF Bay Area) can come fix it because it's too new. GE has terrible customer service. All this money on an appliance that is supposed to be state of the art that is now a giant steel brick. Be sure to buy the longest extended warranty you can get if you decide to buy this anyway so you don't end up like us.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you letting us know the situation and we're sorry to hear that you're experiencing this issue with your Combo. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
GE Ultrafast
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine! Never have to worry about moving clothes over again, we use the delay to start a load overnight and be finished around when we wake up
I would recommend this to a friendGreat idea, poor product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This all-in-one washer dryer unit is a great concept yet didnt meet our needs or expectations. The unit is very large and is quite noisy. Our laundry room is on the 2nd floor of our house and the machine shook the entire floor as it wwnt through its apin cycle. Aside from being noisy and disruptive, the user interface is not friendly and counterintuitive. I did watch all the reviews about the drying of clothes; about how the clothes would come out damp and need a light shake to completely dry, but we found ourselves having to add extra dry tine. Then when adding extra dry time, the clothes would come out wrinkled and over dry. All in all, not a great experience and this is comong from someone who wanted this to be a great addition to our smart home lineup.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are deeply sorry to hear about the issues you are having with your Profile UltraFast Combo and apologize for your disappointment and inconvenience as this is certainly not the experience, we wanted for you. We do have a couple of troubleshooting suggestions that just may resolve these issues. Let's start with getting you connected as a software update may improve your dry performance. On our YouTube channel we offer a great video titled: "How to Connect to the SmartHQ App" or you can contact our Connected Home Support Line at 1-800-220-6899, Monday-Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET for assistance. We would also suggest reviewing a support article we offer on our site titled: "GE Profile™ UltraFast Combo Washer/Dryer - Excessive Noise or Shaking". Let’s make sure all installation steps were carefully followed. If you follow these suggestions and continue to have difficulty, we recommend you to call our GE Appliances Service team at 1-800-432-2737 to schedule a service appointment to have your unit checked by one of our skilled service technicians. If you have additional questions or concerns, we encourage you to reach out to us via direct message on one of our social media accounts like Facebook to discuss your situation further. Be sure to have your complete model and serial numbers as well as a snippet from this review when you do. Wishing you all the best! Vikki@GEAppliances
So grateful….!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a pleasure buy in Best Buy incredible lows price I can’t wait for buy more things for my home and people work in Best Buy are so kind thank u guys…
I would recommend this to a friend- Cons mentioned:Drying performance
Not a good start
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am serious contemplating retiring this and going back to Samsung. It was delivered today. It was set up, we downloaded the app and installed the updates and ran a load of clothes through. All in all the cycle to finally complete with some dry clothes took about 5-6 hours!!!! I was extremely excited for this, but if I can only run loads of 3-4 towels at a time and it’s taking 4-5 hours of drying time, it’s going to cost me more in electricity than just a standard washer and dryer set. Giving it one more chance tonight to run a load and if by the morning we still have these issues, it’s going to have to go. Great concept but so far it’s not meeting the hopes I had for it
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are saddened to hear about the difficulty you are having with your Profile UltraFast Combo. The experience you have described Is not at all what we've come to expect to hear from our new Combo owners. You mentioned having installed a software update. We recommend checking to see if an additional update is needed to optimize the wash and dry performance. If this does not resolve the issues you were having we encourage you to reach out to us via direct message on one of our social media accounts like Facebook to discuss your situation further. Be sure to have your complete model and serial numbers as well as a snippet from this review when you do reach out. We look forward to hearing from you. Kind regards - Vikki@GEA
Love it so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it so far. Cleans clothes better than our old LG washer and separate dryer. Also, I’ve found that it dries faster as well over all A+
I would recommend this to a friendCharleen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just love this washer, I researched these combos fo a long time and GE Profile won everytime. I just love how it works.
I would recommend this to a friendNice product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product It's been working just right,its a state of the art.
I would recommend this to a friendWasher dryer combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You have to shake the clothes because they are damp and many times I have to dry them longer in addition to the filter because the fluff stays inside and you have to remove the water from the bottom of the washing machine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please make sure you have the most updated software version. We have an article with details on checking the software on our GE Appliances website, titled 'GE PROFILE™ ULTRAFAST COMBO WASHER/DRYER - FINDING THE SOFTWARE VERSION ID'. You can view that by looking up the title and clicking the 'Support' tab. We also have details on what to check for a drying concern on page 27 of the manual, linked here: https://files.bbystatic.com/4oYRZ2W8cc%2FTSKPYcLuKKA%3D%3D/Owners%2BManual%2Band%2BInstallation%2BInstructions If you're not able to solve this concern, our service department is available at 1-800-432-2737.
