Customer Ratings & Reviews
Rating by feature
- Capacity
Rating 4.6 out of 5 stars
- Dry Time
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Loving my new GE washer dryer combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my wife for Christmas. And she loves it.
I would recommend this to a friendGe profile all in one washer and dryer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer and dryer! I love it. I highly recommend this wonderful machine.
I would recommend this to a friendOne and done is awful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer/dryer combo is awful. Do not waste your money on this. The upkeep is time consuming and tedious just to keep the coils clean enough to properly dry your clothes. GE needs to go back to the drawing board on this product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your honest feedback regarding your Combo. Ensuring the filter and pump filter are clean and running a self-clean cycle can keep your unit running at peak performance. If you'd like, you can view the full instructions on cleaning the Combo beginning on page 19 of the Use and Care manual.
Easy......
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good well built machine...... It's a very good well built machine ...
I would recommend this to a friendBroken upon arrival?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this unit for one week and It is typically taking around 6 hours to do a load of laundry. I have not done large loads whatsoever. the largest load was a sheet and a fitted sheet. At the end of the cycle, the clothes are still wet and not to the point where you can shake out the humidity and they are fine. I have to run 2 separate drying cycles. the standard cycle is 2-2.5 hrs but at the end of the cycle, the clothes are in a load sensing status for a long time. one load it was in this cycle for 3 hours. The air is not blowing hot at all and I did discover some fault code codes related to the heat pump invertor board. I cleared the codes and reset the unit. The air is a little warmer but the machine does not get warm like others mention and obviously the clothes are not getting dry. I think there is obviously an issue with the heat pump as there are thousands of reviews out there raving about this unit. Not to mention, I did design my remodel to accomodate this specific unit so I am just very disappointed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for bringing this to our attention. At your earliest convenience, please reach out to us on any of our social media platforms via private message with the complete model/serial numbers of your Combo, pictures if available, and a copy of this review so that we can look into the situation further. We look forward to hearing from you soon. Kind regards. -Don@GEAppliances
Recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than a washer and dryer combo and more gentle on clothes.
I would recommend this to a friendTeresa Moran
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was great. Product so far has been wonderful.
I would recommend this to a friendWasher
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best washing machine and excellent service, highly recommend
I would recommend this to a friendAmazing appliance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clothes are so clean and wrinkle free. Love this machine!
I would recommend this to a friendGreat product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really nice product and works as good as advertised.
I would recommend this to a friendSo great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product it’s an eye opening experience haveing one that does it all
I would recommend this to a friendNew wash/Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes up less room. Wash and dry time is about the as having them separate.
I would recommend this to a friendWorst purchase ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is fine but the customer service from Best Buy is the worst I have ever experienced. The salesman screwed up the order and I had to go back to the store twice to correct it because you can’t call the store and talk to anyone. All calls are forwarded to a call center. The call center said they couldn’t help me. After getting the sales issue corrected they gave me a delivery window. I was planning on being home a half hour before the window started. The delivery guy called me 2 hours before the window and said he was on his way. I told him I couldn’t be there for another hour so he canceled the delivery and I had to reschedule. I was told I would be given a $200 credit for my inconvenience. I also told them I did not want the same delivery person. The same delivery person showed up. When I got my Best Buy bill there was no credit. I called to find out why. I was told they don’t give credit but I would be given a $200 gift card to Best Buy. I wouldn’t have gotten anything if I hadn’t called. So I have to pay full price, Best Buy is giving me $200 of my own money that I have to spend at their store. So essentially I lose and they win. I have since shredded my Best Buy card and will never shop there again.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there - While we're glad to hear that your new Combo is working well for you, we are sorry to hear that you did not have the best experience with service. We certainly understand how disappointing this must have been, especially as you had to return to the store twice. If you still need assistance in this matter, we encourage you to contact your local Best Buy store once more. We're positive you're going to love this great Combo in your home and we're here if you have any questions about it. Thank you for choosing GE Appliances for your laundry needs! -Kacie@GEAppliances
About the product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent product until today. I am recommending the people to buy it.
I would recommend this to a friendHappy bama
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the convenience of the unitand it definitely works for my household.
I would recommend this to a friendAll in nothing washer dryer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GE Profile Still broken since purchased oct 2023. Recently had two technicians come to the house. One said he does not know how to work on them the second came spent and hour on the phone to help diagnose which I appreciate the time and attempt. The tech said bad compressor two weeks ago know follow up. As someone who knows heat pumps and has installed and worked on whole house heat pumps for cooling and heating and domestic water heaters there is no way I would do this to a customer. I understand equipment can be bad right from installation however it should have been fix or replaced within a week not 4 months Has been over 3 months with no resolve on my system working. I love the idea and would like to use my washer and dryer and see the great results everyone else has. Case number 11992828 Very poor customer service on Best Buy and GE
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for taking the time to write a review. We've replied to you on our GE Profile Facebook account so please check it out when you get a chance, and your case has been updated. We don't recommend posting your case number publicly as it connects to personal information. We appreciate you being part of the GE Profile family. Kind regards. -Don@GEAppliances
Jennifer Marcy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very efficient, dries on the first try. My old dryer would take 4-5 times.
I would recommend this to a friendMust have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laundry twice as fast, ordered 2 of them. Worth every penny
I would recommend this to a friendGE Profile One & Done
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product wasn't delivered the day it was supposed to be on 7/11 due to a delivery person being sick. Geek Squad didn't know that. Now being delivered on 7/16.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello. We understand your eagerness to have our Combo in your home, and we hope it’s now been delivered without issue! We recommend contacting Best Buy for any delivery issue, if your delivery was arranged through them; their customer service can be reached at 1 (888) 237-8289. We’re confident the Combo will be an excellent fit for your laundry needs, and if you have any other concerns please don’t hesitate to reach out with a private message over our GE Profile social media (such as Facebook or Twitter). We’re always glad to assist! -Sarah@GEA
Great machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this 2 in 1 machine that works great. I would recommend it.
I would recommend this to a friend